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Lithia Hyundai of Reno

Reno, NV

4.3
3,977 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,977 reviews

February 28, 2025

We were looking for a nice used car for our daughter that is attending UNR. I found the car we wanted online at Lithia Hyundai. Sent in an internet request and was contacted by Levi. He was awesome to work w More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Lithia Hyundai of Reno responded

Dave, we're delighted to hear that Levi made the car-buying process smooth and enjoyable for you at Lithia Hyundai of Reno. It's great knowing your daughter is happy with her new ride! Safe travels from all of us here!

February 27, 2025

Quick and efficient! I knew the features I wanted in a new car and Levi knew his inventory. I didn’t expect to find an exact match but he had one, and made my trade and p More

by DeeZee
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us! We're delighted to hear that Levi went above and beyond to help you find the perfect car at Lithia Hyundai of Reno. Enjoy your new ride, and feel free to reach out if there's anything else we can do for you!

February 27, 2025

Very nice, professional and made the process of selling my car quick and easy. Also fair, no rip off! More

by Gil I
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil, Heather and Matthew
Feb 28, 2025 -

Lithia Hyundai of Reno responded

Gil, we're delighted to hear that you had a smooth and fair experience with us at Lithia Hyundai of Reno. Thank you for sharing your positive feedback!

February 27, 2025

Matt Reed was great in helping us move through the process of leading our new Santa Fe. He provided great support and follow up. We've purchased a number of cars from Lithia of Reno and have always re More

by robbi5571
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Clunie, Mathew Reed
Feb 28, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Matt provided excellent support during your leasing process at Lithia Hyundai of Reno. It's wonderful to know you've consistently experienced great customer service with us. Enjoy your new Santa Fe!

February 27, 2025

Worst customer service ever. They did not bother to tell us that it takes 2 days to diagnose the problem even with an appointment. The service reps are rude especially when you c More

by Pool
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Newton
Mar 01, 2025 -

Lithia Hyundai of Reno responded

Mr. Pool, Thank you for taking a moment from your busy day to let us know how we are doing, while we are not proud of the score, reviews like yours always help us to sharpen our skills. Addressing the diagnostic time, I'm not sure why there was any confusion on your part? In reviewing the transcript of the appointment call we received from your wife on February 10th, 2025 at 09:06 AM, the discussion of the 48 hour policy happened at the 5:48 mark, and your wife acknowledged the policy by saying "okay". With respect to your accusation of deception, our advisors simply report what our technicians see. If they see evidence of a defect in factory workmanship or materials, then we submit that to the warranty company for prior authorization, and await their approval. When one of our customers comes in with a warranty, we hope the problem you're experiencing is covered, because it makes it a lot more affordable for you, and the warranty companies usually have deeper pockets. That said, when the technician sees evidence of physical damage, we report that as well, unfortunately, that is not something that is covered by your warranty, but in some cases, it may be covered by your automobile insurance. Your advisor probably would have taken the extra time to explain that to you, had you not become belligerent, drop a few F-bombs and stormed off. Since you made your purchase at a Lithia dealership other than ours, you will need to service it there going forward. The Jeep store is fully capable of managing your service and warranty claims, and if it needs to come to us for something specific, they can bring it to us on your behalf. If you would like to apologize for your behavior and repair the relationship, I can be reached at 775-682-3352 and would be happy to arrange a meeting with the service manager so we can discuss a way forward. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

Mar 01, 2025 -

Pool responded

Typical response from a business with no ethics. But I do appreciate your attempt!

February 22, 2025

Prompt, low cost, good communication. Blah blah blah blah blah blah blah blah blah blah More

by johndayharrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate you taking the time to provide us with a 5-star rating!

February 17, 2025

Holly was very knowledgeable, friendly and very easy to work with Holly did a good job explaining how all the new electronics worked on the car and helped us set up everything Used Costco auto program m More

by MLBEMAIL2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Holly provided such knowledgeable and friendly service at Lithia Hyundai of Reno! It's great to know the Costco auto program made your purchase easy. Enjoy all those new electronics in your car!

February 17, 2025

Wonderful dealership. Sales persons were super helpful and nice. And they drove the new vehicle to us 75 miles. Offered detailed help with all the features getting me in m More

by NOTARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Paganini
Feb 18, 2025 -

Lithia Hyundai of Reno responded

Thank you for the glowing review! We're delighted to hear that our team at Lithia Hyundai of Reno could assist with your new 2025 Santa Fe and make the experience enjoyable. Enjoy all those family adventures in your beautiful car, and we appreciate the recommendation!

February 16, 2025

Great service from the sales team. They were amazing and we appreciate their attention and support More

by TERE.PADILLA85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
Feb 17, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! Come see us again soon!

February 16, 2025

Dan, greeted me with a calm, casual demeanor. He listened to what I wanted in a car and told me “I don’t want to sell you a car, I want to help you find a car”. Dan was knowledgeable and professi More

by Mrcourtney54
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Dan made your car buying experience stress-free at Lithia Hyundai of Reno. Our team is committed to helping you find the perfect vehicle, and it's great to know we hit the mark. Enjoy your new ride!

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