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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,818 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,818 reviews

September 22, 2024

Communication is average at best, I had to chase down answers. And I had the feeling that I wasn't really important. More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan newton
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Sep 25, 2024 -

Lithia Hyundai of Reno responded

Hello, We apologize for the lackluster communication you experienced. We strive to make every customer feel valued and apologize if we fell short here. If you'd like to discuss this further, please reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 22, 2024

Went in for a detail and didn't get anywhere near a detail. Terrible job. Had to redo it myself. More

by tony122949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Lithia Hyundai of Reno responded

Tony, Thank you for taking the time to review your visit. I would appreciate an opportunity to speak with you regarding your recent experience. At your convenience, please get in touch with me. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 21, 2024

Fast and great service. Every time I take my truck there for service I don’t have to wait too long More

by SHARON_YAZZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Come see the Lithia Hyundai of Reno team again soon!

September 20, 2024

I’ve never had a worse experience buying a car. I would not recommend them. More

by ashleymb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Wilson, Phillip Turner, Crystal Hughes
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Sep 25, 2024 -

Lithia Hyundai of Reno responded

Ashley, It is truly unfortunate to see that you feel this way. Our team works hard to provide the best car-buying experience in Reno. I would appreciate an opportunity to gather the details of your visit and work towards addressing your concerns. At your convenience, please contact me using the information in my signature below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

September 20, 2024

Good quality dealer with professional people. High tech modern vehicles with updated design features. Perfect More

by RCARPENTER618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Lithia Hyundai of Reno responded

Thank you for the great feedback! We're glad to hear that our team at Lithia Hyundai of Reno and our modern vehicles met your expectations. Enjoy driving your new car!

September 20, 2024

long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing More

by DLEMON8R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Lithia Hyundai of Reno responded

Thank you for your continued trust in Lithia Hyundai of Reno! We're glad to hear that our team has consistently provided effective and thorough service. Looking forward to assisting with your future leasing needs!

September 18, 2024

Service leadership staff is friendly and down to earth. I thought that it would take a while but they were efficient and fast in getting the oil and rotation service done. Thank You More

by TedB-Genesis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get a card from the Service Manager who assisted me.
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Sep 19, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience! We're glad to hear our service leadership team at Lithia Hyundai of Reno provided friendly and efficient service. We appreciate your support!

September 18, 2024

Great experience, good customer service, very knowledgeable and friendly staff, would recommend to family and friends. More

by ABETORRES01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Lithia Hyundai of Reno responded

Thanks for the recommendation! We're delighted to hear you had a great experience with our knowledgeable and friendly team at Lithia Hyundai of Reno. We appreciate your support!

September 16, 2024

The customer service was wonderful. There were a few glitches but they made up for them. More

by TSENINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Lithia Hyundai of Reno responded

Thanks for the Review! We were happy to make up for any glitches caused. Should you need anything else, please let us know.

September 16, 2024

It's almost impossible to book an appointment online and parking is terrible when you arrive for service. More

by MELCHAEL15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drea McGiffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Lithia Hyundai of Reno responded

Hello, We appreciate your feedback and apologize for the inconvenience. We'll work on improving our online booking system and parking situation at Lithia Hyundai of Reno. Thank you for bringing this to our attention.

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