Lithia Hyundai of Reno

We love lithia hyundai! We've bought all of our cars from you since 2002. The service department is awesome. Lance has always given great customer service! We've bought all of our cars from you since 2002. The service department is awesome. Lance has always given great customer service! More

I always work with Lance in the service department. He is always fantastic. All the staff is very professional and customer oriented. They are amazing and the service has always been great. I have been He is always fantastic. All the staff is very professional and customer oriented. They are amazing and the service has always been great. I have been with you guys for about 12 years. I won’t go anywhere else. More

It's always a good experience visiting this dealership everyone is friendly and the service is done right on the first visit. I also enjoy working with Lance. everyone is friendly and the service is done right on the first visit. I also enjoy working with Lance. More

This place is great and everyone is friendly and professional. This is why I always take my vehicle there for service professional. This is why I always take my vehicle there for service More

We have asked to have our cruise control looked at for 1. 5 years. We called the 800 number and they told us to bring it to our dealership. Our dealership says to call the 800 number. I don't know what else 5 years. We called the 800 number and they told us to bring it to our dealership. Our dealership says to call the 800 number. I don't know what else to do. So frustrating.. More

Customer service is okay. Nothing special during my last two visits as the check in is always awkward, people are sitting facing the door, they never make eye contact, when I Nothing special during my last two visits as the check in is always awkward, people are sitting facing the door, they never make eye contact, when I approach them they almost try to avoid me until I sit right in front of them and ask them if I can get the car checked in. Versus other dealerships I've gone to or have spent time at in AZ, TX and CA where employees immediately greet you and welcome you to their desk. Here it feels like I have to beg them to notice me to check the car in for it's service and only a few people understand how to do GSA cars, if I purchased a car from here I'd definitely not be bringing it in for service here. Id rather stick with Honda where employees approach you and say, " hello how can I help you?" At least the employee who helped me was accommodating and friendly. Otherwise if you aren't their a specific person you don't matter. More

I've gotten 10 cars here at Reno Lithia Hyundai and Brian Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else Kelly and Brian OGG are the best everybody is wonderful there I wouldn't go anywhere else More

Service is great! I always feel well taken care of when I bring my vehicles in! I always feel well taken care of when I bring my vehicles in! More

Responsive to our needs. always ready when promised. MATT our service advisor is a great guy. always ready when promised. MATT our service advisor is a great guy. More

Ryan is cool, unfortunately the sales manager put me underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why I couldn't pass on the deal. I thought the sales manager was looking out for my best interest but once I reread my paperwork I feel the opposite. I am happier with my Kona than I was with the Ioniq5, but I don't like the extra expense to get here. I'm not candy coating anything I feel, you asked now I'm giving you my feelings. Dealerships can't ask for "10's" across the board when they only give 5's. If I receive another review request it's going to be scathing. More