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Lithia Hyundai of Reno

Reno, NV

4.4
3,682 Reviews
Lithia Hyundai of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. Lithia Hyundai of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville, Sun Valley, and Dayton Nevada, features a wide selection of new Hyundai and used Hyundai cars, trucks and SUVs. Our inventory includes new models such as: The newly redesigned 2020 Hyundai Accent and Accent Hatchback. The all-new 2020 Hyundai Sonata. The new body style Veloster and Veloster N. The redesigned 2020 Elantra and Elantra GT Hatchback. The new 2020 Santa Fe. The incomparable 2020 Tucson. The all new full-size third row Hyundai Palisade. The new compact SUV 2020 Hyundai Kona And an all new 2020 Hyundai Venue.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,682 reviews

March 01, 2023

Buying a car from lithia is such a pleasant experience. So professional and trustworthy i highlyrecommend them.. More

by tmaz1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Mar 02, 2023 -

Lithia Hyundai of Reno responded

Thanks for the kind words! We're happy to have you in the Lithia Hyundai of Reno family. See you again soon!

March 01, 2023

Accurate,friendly very informative on my car and fast service. Helped me save some money More

by KELLYMAX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Mar 02, 2023 -

Lithia Hyundai of Reno responded

We're always happy to help, Kelly! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

March 01, 2023

The dealership is kind of dumpy. Needs a remodel. Holly Jensen was great though. Haven't had a chance to try the service department yet. More

by Kevin M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lennox
3.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Lithia Hyundai of Reno responded

Hi Kevin, thanks for the feedback and I’m sorry you felt this way about our dealership. We aim to create a clean and comfortable environment for our valued customers. If there was anything else that led to the low star score, I’d be happy to speak with you about it further below, thanks. Scott Robert 775-682-3352 Customer Relations Manager

February 28, 2023

Matt Franchesini, my service advisor is very good and very knowledgeable. He is helpful and easy to deal with. Other people there that I have dealt with have been uniformly polite and helpful. More

by SCHROEDERGREGORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Mar 01, 2023 -

Lithia Hyundai of Reno responded

We appreciate the shoutout to Matt! We'll be sure to let him know you appreciate his knowledge and helpfulness. See you again soon at Lithia Hyundai of Reno!

February 28, 2023

We have owned 3 Hyundais. In the years that we have been see your service department decline since our first Hyundai Santa Fe. We have owned 2 Santa Fe and 1 Tucson. Good luck More

by RICHELLIOTT0854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not in you pictures
Mar 02, 2023 -

Lithia Hyundai of Reno responded

Hi Rich, we truly value your feedback and I’d like to learn more about how we can improve. Please feel free to reach out to me below when convenient, thanks. Andrea McGiffin 775-682-3368 Customer Relations Manager

February 27, 2023

Good customer service and good customer care from the best team and customer support teams More

by Vegasaces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Lithia Hyundai of Reno responded

That means so much to us! Thanks for being a valued customer here at Lithia Hyundai of Reno and we'll see you again next time!

February 27, 2023

Hyundai Reno staff is so thorough and friendly. Tabitha always takes care of us when we need service. The facility is well maintained and clean. More

by BGABRIEL73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabitha.
Feb 27, 2023 -

Lithia Hyundai of Reno responded

That means a lot to us at Lithia Hyundai of Reno! Thanks for being a wonderful customer and making it all worth it!

February 27, 2023

Lithia Hyundai always comes through and always do a great job. I’m always happy 😁 More

by HERNANMCHRIS29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie , Matt Franceschini
Feb 27, 2023 -

Lithia Hyundai of Reno responded

We're thrilled to hear that! It's our pleasure to provide top-tier customer service at every visit to Lithia Hyundai of Reno!

February 27, 2023

It was the worse experience I have ever had in a car dealership. I really feel like the practices are dishonest and almost felt like I was a hostage. I asked for my keys several times and they just kept More

by Shawn_healy1284
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Lithia Hyundai of Reno responded

Hi Shawn, we never intend to make you feel pressured during the sales process, and always strive to be open and honest. Please give me a call below so I can learn more and attempt to make things right, thank you. Scott Robert 775-682-3352 Customer Relations Manager

February 26, 2023

Friendly staff and our sales rep Dan was very knowledgeable and patient, explaining everything for us. The sales price was fair and it was an overall very good experience. More

by carol_gilbert
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Lithia Hyundai of Reno responded

We're pleased to hear Dan provided you with an informative and pleasant experience at Lithia Hyundai of Reno, Carol! Congrats on the new ride!

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