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Lithia Hyundai of Reno

Reno, NV

4.3
3,765 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,765 reviews

April 02, 2023

They all do a great job there. I would recommend this dealership to anyone looking for a new car. More

by tomkareck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Lithia Hyundai of Reno responded

We appreciate the recommendation, Tom! The team works hard to provide the best car-buying experience possible at Lithia Hyundai of Reno!

April 02, 2023

Ryan always provides great great service. Makes sure always my concerns are addressed and handled More

by cuddytw
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 04, 2023 -

Lithia Hyundai of Reno responded

That's what we're here for! Thanks for the shoutout to Ryan and for being a valued customer at Lithia Hyundai of Reno!

April 02, 2023

Good selection of cars on the lot. Friendly knowledgeable sales person. Willing to wait with us past closing time on a Sunday to close our deal. Typical non-transperant car sales negot More

by hoera1603
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian kelly, Garrett?
Apr 04, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for taking a moment from your busy day to let us know how we’re doing. Your feedback is truly helpful as it lets us know where to focus our energy. I reached out by phone a short time ago and left a message; if there is anything with respect to the detailing and additional features that is unresolved, please give me a call back and I will make arrangements to get it handled. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

April 01, 2023

Devin did a great job of walking me through the required documents and making sure I fully understood what I was signing. More

by K.J.MYERS92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Larry directed me to him.
Apr 04, 2023 -

Lithia Hyundai of Reno responded

Thanks for the great review! The team is happy to be there for you throughout the process to make it as seamless as possible. See you again soon at Lithia Hyundai of Reno!

April 01, 2023

Amazing the staff is amazing love them I am so glad I bought a car there More

by ERIN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 04, 2023 -

Lithia Hyundai of Reno responded

And we're so glad to have you in the Lithia Hyundai of Reno family, Erin! Thanks for the stellar review!

April 01, 2023

Friendly staff went above and beyond to make this deal happen. Dan is definitely a real gem More

by giftedqueen567
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Lithia Hyundai of Reno responded

Thanks for the shoutout to Dan! We're always looking to get you the best deal at Lithia Hyundai of Reno. See you next time!

March 31, 2023

The staff was great and had very good customer service. I will use them again! More

by JACQUILONGSTREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Mar 31, 2023 -

Lithia Hyundai of Reno responded

We're pleased to hear that! Thanks for the wonderful five-star review!

March 31, 2023

Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs More

by SANDY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Vincent
Mar 31, 2023 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you, Sandy! See you next time at Lithia Hyundai of Reno!

March 31, 2023

This dealership was clean was asked if I need help. was out quick for my service being done. More

by SAMANTHA_SALAZAR_100
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Lithia Hyundai of Reno responded

We're here to help, Samantha! The team is happy to provide quick and easy service at Lithia Hyundai of Reno!

March 31, 2023

Slow and over priced. Was left without my car for a week with no offer of a loaner. More

by JOSEPHROMERO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Apr 04, 2023 -

Lithia Hyundai of Reno responded

Hi Joseph, I’m sorry to see you feel this way. We can only provide a loaner vehicle if covered under warranty or if it is a major service. In the event that we do not have any available, rental vehicles are offered and the cost may or may not be covered. If you’d like to discuss this further, please contact me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

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