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Lithia Hyundai of Reno

Reno, NV

4.3
3,765 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,765 reviews

April 19, 2023

Lance is great however the car took a very long time and I didn’t receive a lot of updates on when it would be finished. More

by SARAHMICHELLE2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Lithia Hyundai of Reno responded

Hi Sarah, thanks for sharing your valuable feedback with us. I apologize for the lack of updates and would love the opportunity to learn more about your experience. If you’d like to speak further, please feel free to reach out to me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 18, 2023

I was happy with my recent t purchase of a Santa Fe. Brian was great;no pressure, but very helpful. I would buy again from. Him More

by DDWYER1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Kelly
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We're so glad to hear you're enjoying your Santa Fe! Thanks for the five-star review, and let us know if you need anything else from Lithia Hyundai of Reno!

April 17, 2023

Been with them for almost 20 years. The service has always been super. They are very attentive to my needs and have served me well. Lance is the best. More

by GAMMELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Your loyalty means the world to us at Lithia Hyundai of Reno! Thanks for your continued support over the years and we look forward to many more visits in the future!

April 16, 2023

The process was fast and efficient. My salesman was super helpful! He explained everything very thoroughly. More

by CAPRIROACH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

At Lithia Hyundai of Reno, we know your time is valuable. That's why we aim for a quick and easy car-buying experience without sacrificing quality. Thanks for stopping by!

April 16, 2023

Service writers are always very helpful, especially Lance. They are always very clear on the work being done. More

by RFMILLER1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

We believe being transparent with our customers is the way to go at Lithia Hyundai of Reno. Thanks for sharing your experience with us!

April 15, 2023

The salesman was great Just upset that after everything all signed and done I go out to the car and find it damaged More

by NVLRD69
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to share your feedback with us. I apologize for the damage on your vehicle and would like to speak with you about this further. Please reach out to me below when convenient, thank you. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

April 15, 2023

They are dishonest, had I had not researched I would had been taken to the cleaners! More

by audreybrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Vincent
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Hi Audrey, I’m sorry you feel this way about us. We aim to be open and honest with you throughout your visit. If you’d like to discuss this further, I’d be happy to speak with you below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

Apr 19, 2023 -

audreybrill responded

Hello I would be happy to discuss my experience, please feel free to reach out to me.

April 15, 2023

Garet was amazing and a lot of help with everything thank you so much i love my car More

by JENIFERBAROJAS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garet five stars
Apr 18, 2023 -

Lithia Hyundai of Reno responded

Congrats, Jenifer! The team was more than happy to help at Lithia Hyundai of Reno. Let us know if you need anything else!

April 15, 2023

Ryan was so helpful! Had just driven through the snowstorms, car was done! Thank you More

by miwoods2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Apr 18, 2023 -

Lithia Hyundai of Reno responded

The Lithia Hyundai of Reno team works hard to get you back on the road in no time! Thanks for stopping by!

April 14, 2023

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Olsen, Matt Franceschini
Apr 18, 2023 -

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

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