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Lithia Hyundai of Reno
Reno, NV
3,765 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,765 reviews
April 27, 2023
They are amazing and kind. I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explai I’m a first time car buyer and didn’t really know anything to do with cars except how to jump my old ones lol, but everyone was able to easily explain everything to me so I understood what was happening and what I needed to do More
by Annissa
Verified Customer
April 27, 2023
Honestly not sure if I was billed correctly or maybe I just didn't understand the breakdown.. After looking at my bill, it seems as if they attempted a repair on my vehicles transmission and when that fai just didn't understand the breakdown.. After looking at my bill, it seems as if they attempted a repair on my vehicles transmission and when that failed, they then put in a brand new one from the factory. Looking at my bill, it seems as if I was billed the labor on the failed repair, which I think is unfair. The labor for my repair was about 2/3rds of the total cost of the repair, which is very surprising!. So, honestly, I feel I was taken advantage of.. There's no way that dropping an old transmission and putting in a new one could take the amount of hours billed. But then again, I'm no mechanic.. More
by swcassell1
Employees Worked With
April 26, 2023
Your service is extremely good 😊, I’m very happy and grateful with the customer service personal, they are very nice, thank you. grateful with the customer service personal, they are very nice, thank you. More
by SUSY.BRADSHAWW
April 26, 2023
Good service and deal. quality salespeople.always a good experience.3 rd car from there.. quality salespeople.always a good experience.3 rd car from there.. More
by MOVADO488
April 24, 2023
Always great customer service when I take my vehicle to them. The service advisor always looks what needs to be done and checks for any recalls that might be needed. them. The service advisor always looks what needs to be done and checks for any recalls that might be needed. More
by GENE_SALAZ
April 23, 2023
Was a difficult decision for me to buy a new car, but I was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answ was lucky to be assisted by Efren Gonzalez-Aguayo. Throughout the entire car buying process, Efren was incredibly knowledgeable and informative, answering all of my questions with patience and expertise. He went above and beyond to ensure that I was completely satisfied with my purchase and that I had all of the information I needed to make an informed decision. Overall, I would highly recommend Efren Gonzalez-Aguayo to anyone looking to purchase a new car at Hyundai Reno. His exceptional customer service, professionalism, and expertise truly set him apart from the rest. Thank you, Lithia Hyundai Reno, for making my car buying experience such a positive one! Five stars all around! More
by ricardovc890
Employees Worked With
Other Employees :
Hannah Choquette, David Diaz, Efren Gonzalez-Aguayo
April 23, 2023
No pressure sales, Dan was great to work with. Found a nice little car that fit our budget. Found a nice little car that fit our budget. More
by THEREILLYS0
April 23, 2023
Always good. ...our 5th new car in 7 years Our sales guy was great...in future will get another ...our 5th new car in 7 years Our sales guy was great...in future will get another More
by DOGGYDOO1962
