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Lithia Hyundai of Reno

Reno, NV

4.3
3,765 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,765 reviews

May 02, 2023

I absolutely love it Always feel like home I enjoy going there I would recommend everyone to go there More

by JEWALL34
Recommend Dealer
Yes
Employees Worked With
Lance
May 02, 2023 -

Lithia Hyundai of Reno responded

We really appreciate the recommendation! Providing a comfortable and enjoyable service experience is our goal at Lithia Hyundai of Reno. Thanks for stopping by!

May 02, 2023

Super awesome It is so super cool and awesome. I love being there. Like, all the wow. More

by athius.sj
Recommend Dealer
Yes
May 02, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for taking the time to share your great experience at Lithia Hyundai of Reno. We'll see you next time!

May 02, 2023

My car needed a new transmission and when I picked it up and drove it, it was leaking oil. Now it's back in the shop. More

by JICASTILLO227@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Lance Smith
May 03, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m so sorry to hear about the issue with your vehicle upon leaving our service department. We strive to complete every service thoroughly and are working diligently to resolve this. I’d be happy to speak with you about this further if you’d like, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 02, 2023

Can I just say how awesome Lance is? He always makes me feel like an old friend that he wants to see get the best service and quality all while being 100% honest. I have been going to th More

by UtahGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for the kind words about Lance! We'll be sure to let him know you appreciate his service, and we look forward to your next visit to Lithia Hyundai of Reno!

May 01, 2023

Really like the service and sakes personnel. Each employee we interfaced was gracious and cheerful. More

by BOB@RSAREALTYANDINVESTMENTS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your great experience at Lithia Hyundai of Reno with us, Bob! We hope to see you again in the future!

May 01, 2023

They were very friendly and fast I arrived almost an hour early for my appointment and they were extremely busy but they still got me right in I’m very happy with my service More

by DANSABRINA1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five stars! We're happy to get you in as soon as possible so you can get back to your day. Safe travels from Lithia Hyundai of Reno!

April 30, 2023

Service was ok but photos of the underside damage were taken but deleted before I picked the car up. Why would you do that? As a result my insurance claim was denied More

by dealerrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
May 01, 2023 -

Lithia Hyundai of Reno responded

Normally we retain photos of damage for insurance purposes, but if you communicate to your service advisor that you are not going to pursue a claim with your insurance company, it is customary for us to delete the photos. Is there a chance the advisor was under the impression you were not going to submit for reimbursement? I would be more than happy to research this for you. Please call me at 775-682-3352 or email SRobert@Lithia.com. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

April 30, 2023

The dealership is great however we keep getting surveys and are getting tired of it so please stop sending surveys More

by KMSBILLS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
May 01, 2023 -

Lithia Hyundai of Reno responded

Thank you for the five-star review. We apologize for the repeated survey requests and will look into this further.

April 30, 2023

We have enjoyed our interactions with the entire staff while researching, negotiating, buying, taking delivery, and servicing our new Tucson PHEV More

by manddhausauer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lithia Hyundai of Reno responded

We're thrilled to hear that! The team is always happy to work with you at Lithia Hyundai of Reno!

April 29, 2023

Staff is great 👍 They always acknowledge by needs and check things out for me. More

by CLAUDIA.SELLEY
Recommend Dealer
Yes
Employees Worked With
Attillio Ravi
May 01, 2023 -

Lithia Hyundai of Reno responded

We're happy to help, Claudia! Thanks for being a valued customer at Lithia Hyundai of Reno!

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