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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.4
3,766 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,766 reviews

May 20, 2023

I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal wen More

by WENDOWTOO1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Robert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
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May 22, 2023 -

Lithia Hyundai of Reno responded

Hi Wendy, regarding the details you provided on Yelp, I’m so sorry that you felt misled when signing the financial documents. It’s our goal to make the process as transparent and communicative as possible so you know exactly what you are agreeing to. I’d like the opportunity to discuss this further with you so we can work to improve going forward. Please reach out to me below when you have a chance to talk, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

May 19, 2023

My sales representative was excellent, the process went quickly, and the follow up service was easy! More

by encourager4him
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
May 19, 2023 -

Lithia Hyundai of Reno responded

We love to hear it! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

May 19, 2023

Very friendly Comfortable Excellent service with in the time given Provides recommendations without being pushy More

by PR.NV
Recommend Dealer
Yes
Employees Worked With
Attillio Revo
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May 22, 2023 -

Lithia Hyundai of Reno responded

Thanks for sharing your experience with us! It's our pleasure to provide a comfortable and pressure-free environment at Lithia Hyundai of Reno. See you at your next service!

May 18, 2023

I don't care to ever take my car back there ever again I did goodbye More

by ABSOLUTST3PH@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Report | Print
May 22, 2023 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to see you were not satisfied with your last service visit. If there is anything I can do to address your concerns, please feel free to contact me below, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 17, 2023

Staff was great. ..service seemed to take a lil long Service took longer than normal Ya More

by XTREMENATURE6.SS@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Matt
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May 18, 2023 -

Lithia Hyundai of Reno responded

Thanks for taking the time to share your valuable feedback with us. We apologize for the longer than usual wait time and will work to improve this for your next visit.

May 16, 2023

Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth. More

by Xtinamarie4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Jeremy Olsen, Matt Ashton
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May 17, 2023 -

Lithia Hyundai of Reno responded

We appreciate the wonderful review! Thanks for choosing Lithia Hyundai of Reno and we look forward to many more visits in the future!

May 16, 2023

Hard to reach when calling to speak to your representative in the service center hold too long. More

by CBJOHNSON1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
May 18, 2023 -

Lithia Hyundai of Reno responded

Hello, I apologize for the long wait you experienced while on hold. We strive to answer every call in a timely manner. Please feel free to contact me directly if you have any further questions or concerns, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

May 16, 2023

The dealership has been very helpful with me. I bought four cars from them and they always helped me when I needed something great dealership. More

by CRANMORE_JUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
May 17, 2023 -

Lithia Hyundai of Reno responded

Judy, we truly appreciate your loyalty and are always happy to help here at Lithia Hyundai of Reno. Until next time, safe travels and take care!

May 15, 2023

111111 55555 55 5 5 555555 555555 55555 555 55555 5556 555 55 5 5 More

by ROSABELARELLANO1080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Report | Print
May 15, 2023 -

Lithia Hyundai of Reno responded

Thanks for the five-star review! Safe travels and take care!

May 15, 2023

I am very happy to tell you that everyone at the Dealership was very informative and helpful my new car 🚗 is awesome thank you! More

by bigfigdj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Ashton
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May 16, 2023 -

Lithia Hyundai of Reno responded

We're so happy to hear that! Thanks for choosing Lithia Hyundai of Reno for your car-buying needs and enjoy the new ride!

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