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Lithia Hyundai of Reno

Reno, NV

4.4
3,846 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We ...
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,846 reviews

October 29, 2024

Everyone was very kind, helpful with no pressure. My salesman was great. He helped me from start to finish and was very transparent. More

by KWILBURN89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex can’t remember last name
Oct 30, 2024 -

Lithia Hyundai of Reno responded

KWILBURN89, thank you for sharing your experience with us at Lithia Hyundai of Reno! We're glad to hear our team provided helpful and pressure-free service. Enjoy your new vehicle!

October 29, 2024

Muy amables y buena atencion y fofresen lo que uno nesesita par viagar comfortable con la familia en viages familiares More

by GAXIOLAMARTIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Dayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lithia Hyundai of Reno responded

GAXIOLAMARTIN, gracias por compartir tu experiencia positiva con Lithia Hyundai of Reno. Nos alegra saber que nuestro equipo te brindó la atención y comodidad necesarias para tus viajes familiares. ¡Esperamos verte de nuevo pronto!

October 27, 2024

This was the easiest car purchase my wife and I have ever done! Levi was extremely knowledgeable and professional. We made an appointment online to test drive and Levi had the car ready before we got there. More

by paulblewis454
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lithia Hyundai of Reno responded

Paul, we're delighted to hear that Levi made your car purchase experience so smooth and pressure-free at Lithia Hyundai of Reno. Thank you for the high recommendation! Enjoy your new ride!

October 26, 2024

Was a pretty seamless process. Matt and Tony were great. I would deffinatly refer my buds to them . More

by ck519180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt.
Oct 28, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We will surely pass along you kind words to Matt and Tony. We appreciate your referral and recommendation.

October 26, 2024

Holly was great but then the manager (I think) pulled some shady deals. For instance, after we agreed on one price, without discussing it at all, he just said initial here and suddenly I had agreed to pa More

by JSERPILIO0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly
Oct 29, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience. It's concerning to hear about the issues with pricing and financing, as transparency is important to us. We apologize for any confusion or frustration caused during your visit and would like the opportunity to address these concerns directly. Please feel free to reach out if you'd like further assistance or clarification on this matter. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

More
October 25, 2024

Lithia Hyundai is a very nice dealership. The staff there is professional yet friendly as well. More

by DMCN0123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Dayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

October 25, 2024

No followup when msgs are left from buyers. Called many times, no call backs ever.!!!! More

by LINDE.BOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Dunham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Lithia Hyundai of Reno responded

Hello, I apologize for the lack of communication. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 24, 2024

Always a pleasure to visit this dealership everyone is friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! More

by Larry T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Hyundai of Reno responded

Larry, we're glad to hear that Lance and the team at Lithia Hyundai of Reno make your visits enjoyable. Thank you for sharing your experience with us!

October 23, 2024

I had a 8:00 am scheduled appointment for a recall, an alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales a More

by Gcworkemails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Lithia Hyundai of Reno responded

Hello, It's disheartening to hear about your experience with the service department. We strive for clear communication and ethical practices. I apologize for any inconvenience caused and would like to address these issues directly with you. Please feel free to reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

More
October 23, 2024

Very clean facility. The staff is awesome! Waiting time for oil change about an hour and a half. Overall very efficient. More

by JSHEEDY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Lithia Hyundai of Reno responded

JSHEEDY59, we're delighted to hear you had a positive experience at Lithia Hyundai of Reno! Our team takes pride in maintaining an efficient and welcoming environment. Thanks for the feedback!

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