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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,971 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,971 reviews

January 16, 2024

I was charged for a diagnosis and nothing was wrong with my car Not happy More

by YVETTE.BLOOM
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Jan 18, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for taking the time to review your experience and bringing your concerns to my attention. I would be more than happy to speak with you directly in order to address your questions surrounding the charges you received. Please contact me at your convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 16, 2024

Lance is the best he help with my battery change and my car service very good costumer service More

by Kobe8lakersm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno for your battery change! We will be sure to pass along your kudos to Lance. Come visit us again soon!

January 16, 2024

This dealership provides excellent service and communication to all its shoppers. Matt and Bryan were incredibly helpful in getting me in and out of the door with keys in hand in less than 30 minu More

by MARIAHREEDERESPARZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Matt Franceschini
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Mariah, it's great to know that Matt and Bryan were able to provide you with such efficient service at Lithia Hyundai of Reno. We appreciate your kind words about our professionalism!

January 16, 2024

Best people and place for service and Lance is awesome! ! Thanks for all you do!! More

by LBONDGARD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! We will be sure to pass along your kudos to Lance. Come visit us again soon.

January 16, 2024

I've opened 2022 Hyundai Tuscon since 8/22. My Bluelink has never worked. Bluelink I've spent 15 + hours trying to get corrected. I was sold a car with a feature that has never worked. Scott he More

by SUMM17
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Report | Print
Jan 16, 2024 -

Lithia Hyundai of Reno responded

Summer, Thank you for taking my call. I'm sorry you are still struggling with your bluelink. I look forward to getting this handled for you once and for all. Scott

January 16, 2024

Very friendly and efficient. They take good care ofy car. I would trust them to advise me in the purchase and maintenance of any cars I might have in the future. More

by DOREENGSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Maegan Minetto
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Doreen, we're glad to know you had a positive experience with our team at Lithia Hyundai of Reno. We appreciate your trust and look forward to assisting you in the future!

January 16, 2024

Came in for oil change I was greeted right away, car was done with the time promised More

by christopherjmromero
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Report | Print
Jan 16, 2024 -

Lithia Hyundai of Reno responded

Hello Christopher! Thank you for taking the time to review your recent oil change at Lithia Hyundai of Reno. We are happy to see that you enjoyed a time-efficient service visit.

January 16, 2024

Always treated well, work done as promised and in the time frame given Never a problem when I go in More

by MARC9157
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
Report | Print
Jan 16, 2024 -

Lithia Hyundai of Reno responded

Hi MARC9157! Thank you for choosing Lithia Hyundai of Reno. We work hard to provide our amazing customers with fast and efficient service. We look forward to serving you in the future. Have a great day!

January 16, 2024

It was very smooth, and the personnel were really attentive in every aspect. Larry and Garrett gave the extra mile just to help me and my needs. More

by SAYLO17
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
Report | Print
Jan 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that Larry and Garrett were able to assist you effectively at Lithia Hyundai of Reno. Going the extra mile is our standard! Thanks for acknowledging their efforts, we will pass it along. Until next time, safe travels!

January 16, 2024

Great Customer Service Attention to details Listen to our concern and provide suggestions for better keep our SUV running More

by FPM2007
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
Report | Print
Jan 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with our team at Lithia Hyundai of Reno. We always strive to provide excellent customer service and helpful suggestions for your vehicle's upkeep. Should you need anything else in the future, please do not hesitate to reach out.

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