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Lithia Hyundai of Reno

Reno, NV

4.4
3,846 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,846 reviews

November 06, 2024

I already wrote this before so blah blah blah blah blah blah blah blah blah blah blah blah More

by MELANIEERIKSEN
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! Come see us again soon!

November 06, 2024

Dan was very easy to deal with while I was purchasing my vehicle at Lithia More

by ROBROBLES17
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno ! We will be sure to pass along your kind words to Dan. Enjoy your new ride!

November 06, 2024

Worst car buy experience with no truthful loan agreement. No one available after deal Please do not respond More

by Jhawkbob @ me.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Devin Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Lithia Hyundai of Reno responded

Hello, We strive for transparency and attentive service, so this feedback is important to us. If you change your mind about discussing it further, please feel free to reach out at any time. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

November 05, 2024

The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g More

by Stibbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your feedback with us at Lithia Hyundai of Reno. We're glad to hear that our customer service met your needs, but we apologize for the inconvenience regarding the loaner car situation. We appreciate your patience and will work on improving this aspect of our service!

November 05, 2024

Lithia always provide good customer service. 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Stop by and see us again soon!

November 05, 2024

last oil change too over 2 hrs and there was the smell of burning oil for a while after as if someone had spilled some on the exhaust system. More

by KIM71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Lithia Hyundai of Reno responded

Kim, A normal oil change with Multi-Point inspection will take anywhere between 60-90 minutes, but it shouldn't take over two hours... Please accept our humble apology for any inconvenience we may have caused you, and thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. If you give me a call at 775-682-3352 I'll be happy to take care of the spilled oil on the exhaust system. Sincerely, Scott Robertt Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

November 04, 2024

Excellent service by all staff. Very attentive. On time and kind and helpful and will return. More

by Annalisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Nov 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We are happy to see that our team provided excellent assistance. Come see us again soon!

November 03, 2024

The service department is great but they can not get my parts in a timely manner. Leaving me without s car for long periods of time More

by henricim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 04, 2024 -

Lithia Hyundai of Reno responded

Henricim, thank you for your feedback. We're glad to hear our service department is meeting expectations but apologize for the delays with parts at Lithia Hyundai of Reno. We'll work on improving this aspect and appreciate your patience!

November 03, 2024

Service depth never called to set up service. System was down in June. I have left 2 messages and no return calls. This is unsat. More

by GRAPECHEIF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Clunie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for the feedback. We truly value your review. If you are still seeking assistance, please contact our team.

October 30, 2024

Lucas helped us find the perfect vehicle to replace our car that was totaled. He got a really good deal and patiently showed us how to use all the features on the car. More

by DAVIDANDPATJARVIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Lithia Hyundai of Reno responded

David and Pat, we're delighted to hear that Lucas provided such excellent assistance at Lithia Hyundai of Reno. It's great to know he helped you find the perfect vehicle and ensured you were comfortable with all its features. Safe travels in your new car!

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