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Lithia Hyundai of Reno

Reno, NV

4.3
3,816 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,816 reviews

October 16, 2024

He was amazing and not pushy but got everything we wanted! It's our 2nd car from them. More

by RJLADYBUG2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for your continued business! Enjoy your new vehicle.

October 13, 2024

Had a great experience Lance was always professional and had great service thank you for the service and professionalism. More

by DANIEL.TEAM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Daniel, we're delighted to hear that Lance provided you with professional service at Lithia Hyundai of Reno. Thank you for sharing your experience!

October 13, 2024

We weren't pressured, but shown a product and informed about its' capabilities and functions. More

by JOYCEBROWNOLZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Enjoy your new ride!

October 12, 2024

Here’s a sample review for a car dealership: “I recently purchased a vehicle from Lithia of Reno and the experience was outstanding from start to finish! The staff was friendly, knowledgeable, and More

by ALIAKSEI VANIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Dayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Aliaksei, we're delighted to hear that your experience at Lithia Hyundai of Reno was outstanding! Our team is dedicated to providing a stress-free and transparent process. Thank you for recommending us, and enjoy your new vehicle!

October 11, 2024

This showroom was very clean and well organized. Our sales men, David, new everything about the car we were looking at. He made it very easy for us to decide which model we preferred. More

by ESCAPELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Oct 14, 2024 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us! We're delighted to hear that David and the team at Lithia Hyundai of Reno made your visit enjoyable and informative. Enjoy driving your new car!

October 11, 2024

Car salesman, David was highly inappropriate. Asked called his stepdaughter a pain in the xxx, asked if I knew someone who killed themselves while in high school, said he was paid so poorly that More

by OLIVESCHILLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Oct 15, 2024 -

Lithia Hyundai of Reno responded

Oliveschillo, I'm truly sorry to hear about your uncomfortable experience. This behavior is not acceptable and doesn't align with our standards of professionalism. We take this feedback seriously and would like the opportunity to address it directly. Please feel free to reach out at your convenience so we can discuss further steps. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 10, 2024

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

October 09, 2024

Fast and great service! Easy to contact! Nice folks working there! Word word word word! More

by justbreathe1805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Lithia Hyundai of Reno responded

Thank you for stopping by! Come see the Lithia Hyundai of Reno service team again soon!

October 07, 2024

Lance was very helpful throughout the beginning of dropping off my vehicle to the very end. Got my vehicle fixed in a very timely matter. More

by s.moanamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iris Flores-Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lithia Hyundai of Reno responded

Sharon, While we are glad that Lance did a great job taking care of you in a timely manner, the one star score indicates there may have been some issues that we should know about. I'd welcome the opportunity to discuss the specifics of your last visit. Please feel free to reach me at your earliest convenience, and we can delve into the issue a bit further. I can be reached at 775-682-3352 or SRobert@lithia.com. We value our customers above all, and my goal is to keep our business relationship strong. Please accept my humble apology for your less than stellar experience. Sincerely, Scott Robert Customer Relations Manager

October 06, 2024

Very friendly and helpful. I highly recommend him for any car buying experience! I will be coming back More

by jenanjuice2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oct 07, 2024 -

Lithia Hyundai of Reno responded

We're delighted to hear you had a positive experience at Lithia Hyundai of Reno! Thank you for recommending us, and we look forward to welcoming you back in the future.

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