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Lithia Hyundai of Reno

Reno, NV

4.3
3,925 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,925 reviews

January 17, 2024

The service representative was very patient and detailed when I asked him for an explanation on repair. It made me feel that I could trust them. More

by Hyundai customer
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know our service representative was able to provide you with the detailed explanation you needed at Lithia Hyundai of Reno. Trust is essential and we appreciate your confidence in us!

January 17, 2024

Absolute worst auto service dept I have ever encountered in my 80 years. Don't answer the phone, don't call back when a voice message is sent. Appointments out by 30 days or more. I would recommend that ab More

by GTHULES
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for reaching out and expressing your concerns. I apologize that you have had difficulty getting in contact with our team. Providing our customers with open and frequent communication is one of our highest priorities. I would appreciate the opportunity to speak with you directly so that we may work towards turning your experience around and earning your trust. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 17, 2024

Everyone was very polite. They did a very good job at allowing apace to decide on the deal as well. Very much appreciate the kindness and accommodation More

by AMAURER20
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Ostrom
Jan 17, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you appreciated the respectful and accommodating environment at Lithia Hyundai of Reno. Thanks for sharing your positive experience with us!

January 16, 2024

Tony Roach is the best salesman and the most knowledgeable person I have met. Buying my new car at Reno Lithia Hyundai was a very good experience, I will recommend this dealership to anyone who More

by RENOPROSPECTOR
Recommend Dealer
Yes
Employees Worked With
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Clunie
Jan 16, 2024 -

Lithia Hyundai of Reno responded

We're delighted to know that Tony Roach and our team at Lithia Hyundai of Reno provided you with a great car buying experience. Your recommendation means the world to us. We will be sure to take care of anyone you send our way. Should you ever need anything else, please do not hesitate to reach out.

January 16, 2024

Usually while we wait we walk around the lot looking at all the cars just for fun and I like they have a little area with snacks. I understand they're trying to get through everyone's vehicles but it's a b More

by ZODAWG14
Recommend Dealer
Yes
Jan 16, 2024 -

Lithia Hyundai of Reno responded

We appreciate your feedback and patience during our busy times at Lithia Hyundai of Reno. We're always looking for ways to improve, so we'll definitely take note of the wait time you experienced. Thanks for hanging in there with us. We look forward to improving your experience.

January 16, 2024

Good service and friendly. My best purchasing experience of a car to date. They made sure everything was right with us. More

by Drexrode1
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Bragg
Jan 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a great car purchasing experience at Lithia Hyundai of Reno! Ensuring everything is right for our customers is always our top priority. Until next time, safe travels!

January 16, 2024

It was ok not perfect Doesn't return calls quickly need help with something and it never happened More

by JSNYDER04
Recommend Dealer
Yes
Employees Worked With
Luke
Jan 18, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for bringing this to my attention. It is unfortunate that your visit did not meet your expectations. I would be more than happy to speak with you directly in order to address your concerns. Please contact me at your convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 16, 2024

Always friendly and helpful They always do the service in a timely way and let me know if anything else is needed More

by VALERIELINKE
Recommend Dealer
Yes
Employees Worked With
Mat
Jan 17, 2024 -

Lithia Hyundai of Reno responded

We appreciate your feedback! Our team at Lithia Hyundai of Reno always aims to provide friendly and efficient service. We're glad we could meet your expectations, and look forward to assisting you in the future!

January 16, 2024

Muy buena atención y amables en todo te atienden de maravilla y te apoyan con tus dudas More

by RAMONM2678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efren Gonzalez-Aguayo
Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. Come visit us again soon!

January 16, 2024

Everyone was very kind and helpful. I had my service dog with me and they were very understanding. More

by TBass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! It was a pleasure meeting you and your service dog. Come visit us again soon!

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