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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
4,047 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,047 reviews

May 13, 2024

Service writer and staff was pleasant and explanations for work was sufficient. Recall service took 3 hours, estimate was for 90 minutes More

by Tom K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 14, 2024 -

Lithia Hyundai of Reno responded

Tom, we appreciate your feedback and patience during the recall service at Lithia Hyundai of Reno. We're glad to know our team was pleasant and informative, but we'll be sure to take note on timing estimates for future improvements. Should you ever need anything else, please let us know.

May 12, 2024

Had a slow leak in my tire when I purchased the car (certified used). Cover by nitrofill, they offered to get me a free tire but charge me $50 to shave it down to be a worn as the other tires. Shouldn' More

by ZENNFIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 13, 2024 -

Lithia Hyundai of Reno responded

We appreciate your feedback and understand where you're coming from. As a dealership, we strive to provide the best service possible at Lithia Hyundai of Reno. We'll take note of this situation for future improvements in our certified used car process. Thanks again!

May 12, 2024

I had an appointment for recall services, and then asked to add on a tire repair. They confused my husband’s car with mine, and told me that the recalls had been done already. I waited for an hour and a hal More

by megan.h.lundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
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May 15, 2024 -

Lithia Hyundai of Reno responded

Megan, I'm sorry to learn about the confusion and delays you experienced during your recent visit. I understand how frustrating that must have been, especially with an appointment scheduled. We will continue to improve moving forward. Should you have any additional questions, please let us know. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 12, 2024

Good service and the person in charge to us is accommodating and helpful and kind. More

by MJMANZANO_CABANILLA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Attilio Ravo
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May 13, 2024 -

Lithia Hyundai of Reno responded

Thank you for servicing your vehicle at Lithia Hyundai of Reno. Should you ever need anything else, please let us know.

May 08, 2024

People were very nice service was great 👍 I was pleased with the work they did 😀. More

by warreneric.ew366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lithia Hyundai of Reno responded

Hello, thank you for the positive review. We appreciate your support and are thrilled to see that you enjoyed the provided services. Stop by and see us again soon!

May 05, 2024

Ryan was amazing. He went over and above to ensure my car was taken care of. More

by Yvette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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May 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We truly appreciate your support and will be sure to pass along your kind words to Ryan. Come see the Lithia Hyundai of Reno team again soon!

May 04, 2024

I told the sales rep I wouldn’t pay above MSRP for the car. After checking with his boss, Steve, he agreed. When the paperwork arrived, Steve had added a fake “Desert Protection Package” for $1000 (useles More

by Thomas76H
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Steve Leveille
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Lithia Hyundai of Reno responded

Thomas, It's important for us that our customers feel they're treated fairly and transparently throughout the entire sales process. Your feedback is valuable as it helps us improve our service delivery. We'd appreciate an opportunity to discuss this further with you directly so we can address any misunderstandings or concerns you may have had during your interaction with us. Please reach out at your earliest convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 08, 2024 -

Thomas76H responded

Scott, here is a more complete account of my experience (which I've posted on Yelp). If you believe there was a misunderstanding, I am willing to discuss it with you. __ I inquired by phone about a Santa Fe hybrid. The sales rep told me they'd want a markup on it, which did not interest me. A few days later he called me -- it's the end on the month, let's make a deal, etc. I told him I appreciated it but I wouldn't pay above MSRP for the car. He said, hang on, he would try to work it out. After the classic check-in with his boss, Steve Leveille, he agreed. When the paperwork arrived, Steve had added a "Desert Protection Package" for almost $1000. These quasi-warranties are a classic car dealer hustle. Check this particular strain out on their website -- it is actually the kind of stuff (spraying down seats etc) that I'd rather *not* happen to my new car. Their "desert protection" is uniquely useless to me since I don't live near the dealership nor, indeed, in the desert. I called and spoke to Steve directly, but he would not honor the deal we had made. He was uninterested, harried, and combative. I'm documenting our conversation here to give you a glimpse. First, he advised me that they don't mark up their cars (the opposite of what his rep had just tried to do -- so apparently *that* was a hustle). He said the warranty is part of their "Internet Price" (a different sales channel that had never featured in my discussions with the rep). I reminded him that we had a phone deal at MSRP. Hilariously, then he pivoted, claiming his warranty is a dealer "fee." In the back and forth, he mentioned that his dealership makes "just" $365 of profit on selling this $1000 warranty (so now you know its real value). He said he'd waive it on future Santa Fe hybrid deliveries, but not on the 6 cars they have now. I confirmed: you're willing to take this position (walking back your deal, and living up to every bad stereotype of car dealers) for a max of $6k in revenue, aka $2200 in profit? His answer: yes. Bear in mind this is a car I was buying at sticker price. He repeatedly said, "we can talk all you want but I'm not doing that deal." This is the sales manager. Or as he called himself, the boss.

May 04, 2024

Great experience and followup on the purchase of our new car. Thanks again for all the help. More

by YUGUO365
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Lithia Hyundai of Reno responded

Thank you for the review! We know that you are going to love your new ride. Come see the Lithia Hyundai of Reno team again soon!

May 04, 2024

Came by with a minor problem with my rear view mirror, no appointment. Both people I dealt with were very pleasant, helpful and interested in helping me and my mirror! A positive experience. More

by Michelle Farren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of names but he has that fabulous mustache.
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May 06, 2024 -

Lithia Hyundai of Reno responded

Michelle, we're glad to know our team at Lithia Hyundai of Reno was able to assist with your rear view mirror issue. Thanks for the positive feedback. Stop by and see us anytime!

May 04, 2024

Quick, easy and friendly service team at this dealership. Thank you for the many years of great service! More

by Deb B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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May 06, 2024 -

Lithia Hyundai of Reno responded

Deb, we're glad to know our team at Lithia Hyundai of Reno has consistently provided you with quick and friendly service over the years. Thanks for your loyalty!

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