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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,969 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,969 reviews

March 11, 2024

Very happy with the experience. Never thought I was going to leave with a New vehicle. Thank You, Lithia Hyundai Reno More

by marciareneeking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
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Mar 12, 2024 -

Lithia Hyundai of Reno responded

Marcia, we're delighted to know you had a positive experience at Lithia Hyundai of Reno and left with a new vehicle. Thanks for your review!

March 10, 2024

Responsive and easy to work with. Was able to get car in for oil change with no delays. More

by shrnjo03
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Mar 11, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno for your recent oil change. come visit our team again soon!

March 09, 2024

Very satisfied Everyone seemed eager to make us comfortable, one gentleman got us water and Larry helped my wife set up the phone in our new Tuscon More

by 19chevy55
Recommend Dealer
Yes
Employees Worked With
Larry Farrel & Alex Moreau
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Mar 11, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a comfortable experience at Lithia Hyundai of Reno! Larry and the rest of our team are always here to help. Enjoy your new Tucson, and thanks for leaving us such a great review. Should you ever need anything else, please let us know.

March 05, 2024

I have always had a horrible experience and I can't wait to be able to get rid of the car I have so ill be done with your dealership More

by DAIVYON013015
Recommend Dealer
No
Employees Worked With
Trisha Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, We're disheartened to see that you are not satisfied with our team. We strive for excellent customer service in every aspect of our dealership. Please reach out so we can discuss this further and see how best to address any issues you may have had with us or your vehicle. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

March 04, 2024

Has lied to me poor communication, avoid at all costs, don't believe him flake! More

by BigBob65
Recommend Dealer
No
Employees Worked With
Lucas Bragg
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for taking the time to make me aware of your concerns. Communication is very important to our team. It is truly unfortunate to see that this was an area of frustration. We would appreciate the opportunity to gather the specifics of your visit. Please contact me at a time convenient for you. Dylan Clunie - General Manager - dclunie@lithia.com

March 03, 2024

Tony Roach was professional and very helpful. I had a great experience purchasing my car. I would recommend anyone to go to Lythia More

by STACEYG007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with Tony at Lithia Hyundai of Reno! Your recommendation means the world to us. Enjoy your new car and thanks for choosing our dealership!

March 03, 2024

Lance is a great service representative. He always takes care of me and makes sure my car is good. More

by LILQUONG2003
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We will be sure to pass along your kudos to Lance and the rest of the Lithia Hyundai of Reno team. We hope to serve you again in the future.

March 03, 2024

Compared to some of the horror stories I read online regarding the Theta II issues and how those dealerships are treating their customers, this experience with my leaking transmission was very good. More

by Zstefun
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that your experience with us at Lithia Hyundai of Reno was a positive one, especially considering the issues you were facing. We strive to provide excellent service and make our customers feel valued. Thanks for sharing!

March 03, 2024

Told Tom replace cabin air filter that I had replaced 2 months before. Trusting the mechanic that did not look at the filter and only used the mileage of the vehicle instead of skill. Sad More

by LESKAJTSA
Recommend Dealer
No
Employees Worked With
Dk
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Mr. Kajtsa, Thank you for your business and for taking my call. The frustration you expressed is understandable and I assure you that your experience does not live up to our standard of service. Your comments will be shared in our meeting tomorrow morning and we will remind everyone what our process is. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. We look forward to seeing and servicing you again in the future. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

March 02, 2024

After completed work, I expressed issues with the vehicle. I received no response back after multiple attempts. More

by SITREEN
Recommend Dealer
No
Employees Worked With
Ryan Newton
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, We aim for excellent communication so it is unfortunate to see that your visit fell below our usual standards. I understand how frustrating this can be, so let's make sure you're heard. Please reach out at your earliest convenience so we can address any issues with your vehicle directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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