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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,969 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,969 reviews

March 26, 2024

They always have my car ready when promised. Always treated well. They always explain any charges. More

by MARC9157
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 27, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno! We are thrilled to see that our team was ale to provide great service by going in depth with the charges of your service. Should you ever need anything else, please let us know.

March 23, 2024

Very friendly an will answer questions an helped us out when needed. Everyone there was excellent More

by clowdus4ever
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton
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Mar 25, 2024 -

Lithia Hyundai of Reno responded

Hello there! Thank you for the positive review. We appreciate your support. Come visit the Lithia Hyundai of Reno team again soon!

March 23, 2024

Friendly listened to us, helpful Everyone there is helpful kind polite an will help you with any questions More

by clowdus4ever
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 25, 2024 -

Lithia Hyundai of Reno responded

We're glad to know our team at Lithia Hyundai of Reno was able to provide you with a friendly and helpful experience. We strive for excellent customer service, so your feedback is greatly appreciated!

March 23, 2024

Love the service, very helpful, open and nice. Efren answered all our questions efficiently and timely. Was very happy with entire experience! More

by trbentley2006
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Efren Gonzalez-Aguayo
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Mar 25, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know you had a positive experience with our team at Lithia Hyundai of Reno. Your feedback about Efren's efficient service is greatly appreciated! Enjoy your new ride and thanks for choosing us!

March 19, 2024

My experience with Holly was everything I hoped for in buying a car for myself! More

by bailsebub
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno in your search for a new car. We will be sure to pass along your kudos to Holly. Come visit our team if you ever need anything else. Enjoy your new ride!

March 19, 2024

Took car right in. No waiting. They performed the maintenance right away and I was done. Perfect. More

by MSDOBLE
Recommend Dealer
Yes
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Mar 20, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Come visit our team again soon!

March 18, 2024

Not prepared and did not have part in stock. Came back one week later and when I picked up car they told me that they were waiting for 2 more parts More

by Ron
Recommend Dealer
No
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Mar 19, 2024 -

Lithia Hyundai of Reno responded

Ron, Thank you for taking the time to alert us of your concerns. We are human and we make mistakes, but when we do we assume responsibility for our mistakes, do whatever we can to mitigate the inconvenience to our customers, and then share the learning experience with the team so as to avoid making the same mistake again in the future. Having said that, please understand that certain Hyundai recalls allow us to just replace a part or download an update, and some recalls require an inspection first, and a vin-specific ordering process for the replacement part. We aren't quite sure why Hyundai requires the inspection first, but we think it might be done to keep any one dealer (most likely in major markets) from hoarding parts and getting an unfair advantage over their competitors. Please accept our humble apology. Hopefully you noticed that we filled your tank for the inconvenience we caused you. If there was anything else that contributed to your score, please share it with me at 775-682-3352, or SRobert@lithia.com We look forward to earning five stars on your next visit. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

March 17, 2024

Always well taken care of. Lance is great! Lance is great at customer service Lance is fabulous More

by CORINNE85
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Report | Print
Mar 18, 2024 -

Lithia Hyundai of Reno responded

This praise of Lance is well deserved! He will be thrilled to see these kind words. Please reach out to Lance or the Lithia Hyundai of Reno team if you need anything else.

March 14, 2024

i had a bad experience when i purchased my car which i love. however this dealership not so much. they called me after my first review. i thought they were going to do what is right. however scott the mgr More

by jmpogol
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Robert
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

Hello, We are happy to see that you are enjoying your car. It is unfortunate that we have not been able to reach a possible resolution. We are always happy to speak with you should you have any additional questions or concerns.

Mar 30, 2024 -

jmpogol responded

another sarcastic and insulting response. it would be expecting to much for Lithia Hyundai to do what was right. And show they appreciate and respect loyal customers. Oh well thats why there is competition and I choose to go there. Trust Carson Hyundai they treat you right

March 11, 2024

Great friendly service Feel people at dealership care about customers and want to provide the best service More

by CURTISFORD845
Recommend Dealer
Yes
Employees Worked With
Ryan service
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Mar 12, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know you felt cared for during your visit at Lithia Hyundai of Reno. Our team always aims to provide the best service possible. Thanks for sharing this positive feedback!

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