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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,925 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,925 reviews

March 04, 2024

Has lied to me poor communication, avoid at all costs, don't believe him flake! More

by BigBob65
Recommend Dealer
No
Employees Worked With
Lucas Bragg
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for taking the time to make me aware of your concerns. Communication is very important to our team. It is truly unfortunate to see that this was an area of frustration. We would appreciate the opportunity to gather the specifics of your visit. Please contact me at a time convenient for you. Dylan Clunie - General Manager - dclunie@lithia.com

March 03, 2024

Told Tom replace cabin air filter that I had replaced 2 months before. Trusting the mechanic that did not look at the filter and only used the mileage of the vehicle instead of skill. Sad More

by LESKAJTSA
Recommend Dealer
No
Employees Worked With
Dk
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Mr. Kajtsa, Thank you for your business and for taking my call. The frustration you expressed is understandable and I assure you that your experience does not live up to our standard of service. Your comments will be shared in our meeting tomorrow morning and we will remind everyone what our process is. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. We look forward to seeing and servicing you again in the future. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

March 03, 2024

Tony Roach was professional and very helpful. I had a great experience purchasing my car. I would recommend anyone to go to Lythia More

by STACEYG007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with Tony at Lithia Hyundai of Reno! Your recommendation means the world to us. Enjoy your new car and thanks for choosing our dealership!

March 03, 2024

Lance is a great service representative. He always takes care of me and makes sure my car is good. More

by LILQUONG2003
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Thank you for the positive review! We will be sure to pass along your kudos to Lance and the rest of the Lithia Hyundai of Reno team. We hope to serve you again in the future.

March 03, 2024

Compared to some of the horror stories I read online regarding the Theta II issues and how those dealerships are treating their customers, this experience with my leaking transmission was very good. More

by Zstefun
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

We're glad to know that your experience with us at Lithia Hyundai of Reno was a positive one, especially considering the issues you were facing. We strive to provide excellent service and make our customers feel valued. Thanks for sharing!

March 02, 2024

After completed work, I expressed issues with the vehicle. I received no response back after multiple attempts. More

by SITREEN
Recommend Dealer
No
Employees Worked With
Ryan Newton
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, We aim for excellent communication so it is unfortunate to see that your visit fell below our usual standards. I understand how frustrating this can be, so let's make sure you're heard. Please reach out at your earliest convenience so we can address any issues with your vehicle directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

March 01, 2024

Quick and easy experience. Availably on the weekend was a great plus. Being able to get checked in right away and not having to wait over an hour was nice. More

by MANLEYTAYLOR
Recommend Dealer
Yes
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Mar 04, 2024 -

Lithia Hyundai of Reno responded

Hello There! we're glad to know your visit at Lithia Hyundai of Reno was quick and convenient. We always aim for efficiency while providing top-notch service. Thanks for the review. Until next time, safe travels!

February 29, 2024

They were very professional. I felt they gave me a good deal. Fast process I would recommend this dealership More

by tazlady911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Williams
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Feb 29, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience at Lithia Hyundai of Reno and found our process efficient. Thanks for recommending us, we appreciate it!

February 29, 2024

I have had two separate contacts with your service department. The first was for a cooling system service which was fine. The second was for replacement of the drive belt idlers on the engine. I made More

by Aland Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed in service
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Mar 01, 2024 -

Lithia Hyundai of Reno responded

Allan, I would like to first personally thank you for your business, and also apologize that you have not had a fully satisfactory experience with our Service Department. I looked at the notes in the system, and also the texts you and Ryan shared on your initial visit. I see where the two of you discussed the work that was needed and the relative costs, but I don't see where the Parts Policy was discussed. Company policy dictates that all "special order" parts must be paid for at the time they are ordered. Ryan said he had the conversation with you when you picked your car up at the initial visit, but we like to have these conversations memorialized in text or email so we have a record of acknowledgement. Please accept our humble apology for any inconvenience we may have caused you. We value our customers above all and my goal is to keep our business relationship strong. We are honored to have you as a customer and look forward to earning that 5th star on your next visit. If there is anything I can do to be of service please let me know. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

February 29, 2024

Fast and easy Service was quick and easy. Friendly staff and good work was performed. More

by NICOLECONDRON
Recommend Dealer
Yes
Employees Worked With
Matt was the service advisor and Mark was the tech
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