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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,923 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,923 reviews

March 18, 2024

Not prepared and did not have part in stock. Came back one week later and when I picked up car they told me that they were waiting for 2 more parts More

by Ron
Recommend Dealer
No
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Mar 19, 2024 -

Lithia Hyundai of Reno responded

Ron, Thank you for taking the time to alert us of your concerns. We are human and we make mistakes, but when we do we assume responsibility for our mistakes, do whatever we can to mitigate the inconvenience to our customers, and then share the learning experience with the team so as to avoid making the same mistake again in the future. Having said that, please understand that certain Hyundai recalls allow us to just replace a part or download an update, and some recalls require an inspection first, and a vin-specific ordering process for the replacement part. We aren't quite sure why Hyundai requires the inspection first, but we think it might be done to keep any one dealer (most likely in major markets) from hoarding parts and getting an unfair advantage over their competitors. Please accept our humble apology. Hopefully you noticed that we filled your tank for the inconvenience we caused you. If there was anything else that contributed to your score, please share it with me at 775-682-3352, or SRobert@lithia.com We look forward to earning five stars on your next visit. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

March 17, 2024

Always well taken care of. Lance is great! Lance is great at customer service Lance is fabulous More

by CORINNE85
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

This praise of Lance is well deserved! He will be thrilled to see these kind words. Please reach out to Lance or the Lithia Hyundai of Reno team if you need anything else.

March 14, 2024

i had a bad experience when i purchased my car which i love. however this dealership not so much. they called me after my first review. i thought they were going to do what is right. however scott the mgr More

by jmpogol
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Robert
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

Hello, We are happy to see that you are enjoying your car. It is unfortunate that we have not been able to reach a possible resolution. We are always happy to speak with you should you have any additional questions or concerns.

Mar 30, 2024 -

jmpogol responded

another sarcastic and insulting response. it would be expecting to much for Lithia Hyundai to do what was right. And show they appreciate and respect loyal customers. Oh well thats why there is competition and I choose to go there. Trust Carson Hyundai they treat you right

March 11, 2024

Very happy with the experience. Never thought I was going to leave with a New vehicle. Thank You, Lithia Hyundai Reno More

by marciareneeking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
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Mar 12, 2024 -

Lithia Hyundai of Reno responded

Marcia, we're delighted to know you had a positive experience at Lithia Hyundai of Reno and left with a new vehicle. Thanks for your review!

March 11, 2024

Great friendly service Feel people at dealership care about customers and want to provide the best service More

by CURTISFORD845
Recommend Dealer
Yes
Employees Worked With
Ryan service
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Mar 12, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know you felt cared for during your visit at Lithia Hyundai of Reno. Our team always aims to provide the best service possible. Thanks for sharing this positive feedback!

March 10, 2024

Responsive and easy to work with. Was able to get car in for oil change with no delays. More

by shrnjo03
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Mar 11, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno for your recent oil change. come visit our team again soon!

March 09, 2024

Very satisfied Everyone seemed eager to make us comfortable, one gentleman got us water and Larry helped my wife set up the phone in our new Tuscon More

by 19chevy55
Recommend Dealer
Yes
Employees Worked With
Larry Farrel & Alex Moreau
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Mar 11, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a comfortable experience at Lithia Hyundai of Reno! Larry and the rest of our team are always here to help. Enjoy your new Tucson, and thanks for leaving us such a great review. Should you ever need anything else, please let us know.

March 05, 2024

I have always had a horrible experience and I can't wait to be able to get rid of the car I have so ill be done with your dealership More

by DAIVYON013015
Recommend Dealer
No
Employees Worked With
Trisha Stone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, We're disheartened to see that you are not satisfied with our team. We strive for excellent customer service in every aspect of our dealership. Please reach out so we can discuss this further and see how best to address any issues you may have had with us or your vehicle. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

March 04, 2024

Has lied to me poor communication, avoid at all costs, don't believe him flake! More

by BigBob65
Recommend Dealer
No
Employees Worked With
Lucas Bragg
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for taking the time to make me aware of your concerns. Communication is very important to our team. It is truly unfortunate to see that this was an area of frustration. We would appreciate the opportunity to gather the specifics of your visit. Please contact me at a time convenient for you. Dylan Clunie - General Manager - dclunie@lithia.com

March 03, 2024

Told Tom replace cabin air filter that I had replaced 2 months before. Trusting the mechanic that did not look at the filter and only used the mileage of the vehicle instead of skill. Sad More

by LESKAJTSA
Recommend Dealer
No
Employees Worked With
Dk
Report | Print
Mar 04, 2024 -

Lithia Hyundai of Reno responded

Mr. Kajtsa, Thank you for your business and for taking my call. The frustration you expressed is understandable and I assure you that your experience does not live up to our standard of service. Your comments will be shared in our meeting tomorrow morning and we will remind everyone what our process is. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. We look forward to seeing and servicing you again in the future. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

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