Back

Lithia Hyundai of Reno

Reno, NV

4.3
3,920 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Contact Dealership

2620 Kietzke Lane

Reno, NV

89502

Directions

By Type

Showing 3,920 reviews

April 14, 2024

Lance was very professional. Very satisfied. Always kept me updated with the car status daily More

by Mark Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lithia Hyundai of Reno responded

Hi Mark! We are thrilled to learn about the excellent communication provided by Lance. We will always work hard to provide you with a top-notch dealership experience. Until next time, safe travels.

April 14, 2024

Disappointed in the dealership service department and some of the workers in the department itself. More

by Sporty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Lithia Hyundai of Reno responded

Hello, We are saddened to see that your visit did not meet your expectations. We pride ourselves on providing excellent customer service. It is unfortunate to see that you had an experience contrary to what we are known for. If there is anything that I can do to improve your recent visit, please give me a call so that I may further assist you. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 13, 2024

Trisha is very helpful, friendly and efficient. I was very satisfied with my maintenance appointment. More

by Judyboxer22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lithia Hyundai of Reno responded

We're glad to know Trisha was able to assist you efficiently during your maintenance appointment at Lithia Hyundai of Reno. Your satisfaction is our top priority and always will be when you visit our team. Until next time, safe travels!

April 13, 2024

Everyone who helped me throughout this process was kind, professional, and caring. They made it easy and we’re very personable. More

by SETHWILKINS32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Lithia Hyundai of Reno responded

Seth, we're delighted to know our team at Lithia Hyundai of Reno made your experience smooth and enjoyable. Thanks for sharing this positive review. Please reach out if we can ever be of service down the road.

April 13, 2024

Always courteous although I traded up my car I asked that they check old car for a stainless steel cup and have not heard back. Matt Reed Was going to ask the tech if he found anything in there or to look in More

by DIAMNDCOWGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo
Apr 15, 2024 -

Lithia Hyundai of Reno responded

We appreciate your feedback and apologize for any confusion regarding your request. Please contact me so that I may further assist you and help you find the answers that you are looking for. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

April 13, 2024

Incredible service with knowlegible, friendly staff. Go well beyond what is expected and treat their loyal customers with a nice blend of respect and attentiveness. Always get the desired results. La More

by SEAN.THERIAULT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 15, 2024 -

Lithia Hyundai of Reno responded

Sean, we're delighted to know you had such a positive experience with Lance and the rest of our team at Lithia Hyundai of Reno. We always aim for top-notch service! Please reach out if we can ever be of assistance in the future. We look forward to serving you for years to come.

April 12, 2024

Tony and all the staff at the dealership were a delight to work with. We had a great experience and they made the car purchase super quick and easy. More

by LESA.MELLIS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Apr 15, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know that Tony and our team at Lithia Hyundai of Reno made your car buying experience quick and easy. We wish you many memorable miles ahead. Until next time, safe travels!

April 11, 2024

I really like this dealership. Because I have a Hyundai, I’m only there for general maintenance (it doesn’t break down). The advisors are very friendly and knowledgeable, and they More

by HAPPYWITHLIFE2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Apr 12, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know that you've been a loyal customer at Lithia Hyundai of Reno for 14 years! It's great to learn our team has consistently provided friendly and knowledgeable service. Thanks for sharing your experience, we appreciate it and look forward to providing you with great service for years to come.

April 11, 2024

They seem to get the work done in a fine manner. I don't know what else to say. They're fine. More

by JWOSBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Apr 12, 2024 -

Lithia Hyundai of Reno responded

Your review speaks volumes! Thanks for the kind words. Come visit our team at Lithia Hyundai of Reno again soon!

April 07, 2024

Extreme high-pressure sales techniques in the sales department with the exception of Dan Dunham. In the service department some advisors recommend 8000 mile tire rotations for my Hyundai ionic five whi More

by Ampitup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Apr 09, 2024 -

Lithia Hyundai of Reno responded

I'm sorry to read about your experience. We certainly don't want anyone feeling pressured during their visit and we aim for consistency in our service department's advice. I'd like the opportunity to address these concerns directly with you, so please reach out when it suits you best. My goal is that we can work towards a resolution together and improve your experience with us moving forward. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

...
34
...