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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,920 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,920 reviews

April 18, 2024

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

April 17, 2024

I was In need of a new car came in and was helped by THE MAN Tony Roach not only was he super helpful but he has a great sense of humor and great attitude towards his job and is extremely knowledgeable abou More

by hyatt.bruton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Hyatt, it's fantastic to know that Tony provided you with a great car buying experience at Lithia Hyundai of Reno. We're glad his knowledge and humor made the process enjoyable for you! Enjoy your new ride!

April 17, 2024

Love Lithia Hyundai of Reno! I’ve purchased two cars from them and they taken excellent care of me each time! If I’m ever in the market for another vehicle, I’ll definitely be a More

by KEONA_92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

Keona, we're so glad to know you've had positive experiences with us at Lithia Hyundai of Reno! We appreciate your loyalty and look forward to assisting you in the future. Safe travels until then!

April 16, 2024

Very nice and staff the wait time was short . I will definitely use the dealership again. More

by eamorgan52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Lithia Hyundai of Reno responded

We are happy to see that you enjoyed the service provided by our team and a short wait time. Come visit our team at Lithia Hyundai of Reno again soon!

April 16, 2024

Really accommodating and kind, loved my visit their they where super kind and helped me get what I wanted More

by ALEXADELATRINIDAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efren Gonzalez-Aguayo
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

Alexa, we're delighted to know you had a positive experience at Lithia Hyundai of Reno! Our team is always here to help and make sure you get what you want. Should you need anything else, please let us know.

April 15, 2024

The folks there are super friendly and when Luke was unavailable, others were able to answer questions. Devon and Ryan remembered us and greeted us in a positive manner even though we dealt mainly with More

by PGONTHE10TH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Lithia Hyundai of Reno responded

We're delighted to know that our team at Lithia Hyundai of Reno was able to provide you with a positive experience! It's great hearing how Luke, Devon and Ryan were all helpful. We will surely pass along your kudos. Safe travels until our next meeting!

April 15, 2024

Muchas gracias por su ayuda muy recomendable para otras personas cesar muy buena persona y todo su equipo More

by OSMARZ2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez-Aguayo, Paydon Chambers
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

¡Muchas gracias por tu recomendación y tus amables palabras hacia Cesar y nuestro equipo en Lithia Hyundai of Reno! Estamos aquí para ayudarte siempre que lo necesites.

April 15, 2024

We got a great buy on the car we wanted with great financing. Salesman Chris Clark was able to explain all the features of the car. More

by MFHCDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lithia Hyundai of Reno responded

We're glad to know you had a positive experience with Chris and our team at Lithia Hyundai of Reno! It's great that we could help you find the car you wanted. Enjoy your new ride!

April 15, 2024

The sales department is the worst I have experienced before . I have been with you guys for many years and this was the worst year yet. More

by ANGELAMISSMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Lithia Hyundai of Reno responded

Angela, I was able to respond to you directly so that we can further address your concerns. Please feel free to contact me with any additional questions that you may have. Scott Robert - Customer Relations Manager

April 14, 2024

Extra special great. Salesman was exceptional and support staff was very, very nice and personable. More

by RLEOTLEONARD7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake
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Apr 15, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We value your kind feedback concerning your car-buying experience. Should you ever need anything else, please let us know. Enjoy your new ride!

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