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Lithia Hyundai of Reno

Reno, NV

4.3
3,971 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,971 reviews

April 04, 2025

Great customer service answered all my questions. The wait time was not long. Very satisfied customer. Wish I could remember the gentleman's name that helped me he was great. More

by Agustina Moreno
Recommend Dealer
Yes
Employees Worked With
Don't see the gentleman listed that helps me.
April 04, 2025

Not clear on time frame . Did nothing to sub me a car . Now my car makes a clicking sound and heaters not the same More

by Daynamegariz
Recommend Dealer
No
Apr 07, 2025 -

Lithia Hyundai of Reno responded

Dayna, I'm sorry to hear you had a less-than-stellar experience with our service department, but I appreciate you for taking the time to alert us of your concerns. We are human and we make mistakes, but when we do we assume responsibility for our mistakes, do whatever we can to mitigate the inconvenience to our customers, and then share the learning experience with the team so as to avoid making the same mistake again in the future. That said, we are not showing a customer by the name of Dayna Megariz in our service database, if you can reach out to my at SRobert@Lithia.com and share with me the name/phone number the vehicle is under, I will dig into the details and contact you with my findings. Again, please accept our apology for experience and thank you for bringing it to our attention. Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com

April 03, 2025

David was very friendly as we met on the lot. He showed me every car I wanted. More

by DAWNLUNSFORD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Paganini
Apr 04, 2025 -

Lithia Hyundai of Reno responded

Dawn, thank you for the positive review. We appreciate your support and will be sure to pass along your kind words to David.

April 02, 2025

No update on status of car repair from service representative. I had to call multiple times and was not given any information. I asked if I could have loaner, answer no. I simply needed to find ou More

by margobender
Recommend Dealer
No
Employees Worked With
Ryan Newton
Apr 02, 2025 -

Lithia Hyundai of Reno responded

Ms. Bender, Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments do not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. In this case it appears your advisor communicated with you via text exclusively, and judging from your comments here, and the fact that none of his texts received a response, it's likely you may not have received them at all. The lesson learned here, if we don't establish a means of communication, we should call in addition to texting when there are zero responses. We apologize for any inconvenience we may have caused you, and we appreciate your feedback. If there was anything else that contributed to your score and you would like to discuss it, I can be reached at 775-447-9014 or SRobert@lithia.com. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

March 31, 2025

Very professional and friendly customer service 👍👍👍👍 I'm very happy with your service 😀 thanks you More

by aguila296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that you had a positive experience with our team at Lithia Hyundai of Reno! Thank you for the kind words and support. We look forward to serving you again in the future!

March 30, 2025

This review is intended to be critical of Lithia Hyundai corporate, more so than the dealership in question. I received the survey invite from this dealership though, since they served me. Since discove More

by Trevor Gallian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Apr 01, 2025 -

Lithia Hyundai of Reno responded

Trevor, Thank you for taking a moment from your busy day to share your experience. While we are not proud of the score, we certainly understand your frustration. I know you said you would never buy another Hyundai, but if it makes sense to trade this vehicle in and move on, we do have over 90 pre-owned vehicles in stock that are not a Hyundai, with many of them still under factory warranty. Let us know, we would love to help. Again, thank you for sharing your experience, we also wished this had ended differently. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

March 30, 2025

My husband and I went in to the dealership yesterday to look at a Ford F150. We spoke to Iris to make sure the truck was available. Then when we got there Levi Williams helped us with test drive and pape More

by amorgan1690
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us at Lithia Hyundai of Reno! We're delighted to hear that Iris, Levi, and Devin provided such professional and friendly service. We appreciate your kind words and look forward to assisting you again in the future!

March 30, 2025

Jake was great to work with for a few recent service appointments. He was great at helping me figure out what was needed and finding the best solution. More

by OSBORNE.JANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Lopez
Mar 31, 2025 -

Lithia Hyundai of Reno responded

Osborne, we're delighted to hear that Jake provided excellent service during your visits at Lithia Hyundai of Reno. Thanks for sharing your experience with us!

March 30, 2025

I had to leave my car there for 48 hours and buy my own rental because my battery died TWICE in less than a year. My door was bent by the tow truck Hyundai sent and now I have to deal with the repair with More

by PAMWACHTEL1
Recommend Dealer
No
Employees Worked With
Ryan
Mar 31, 2025 -

Lithia Hyundai of Reno responded

I'm sorry to hear about the inconvenience you experienced with your car and the additional issues caused by towing. We strive for a smooth process, so it's disappointing that this wasn't reflected in your experience. Please reach out to us directly so we can assist you further and work towards resolving these concerns. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

March 29, 2025

Do your homework beforehand and BUYER BEWARE! Know what interest rate you qualify for before walking in. These guys are pros. Got saddled with a $6k warranty and $1k in add-ons I didn’t want or n More

by FISH_WHISPERER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Costello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett
Mar 31, 2025 -

Lithia Hyundai of Reno responded

It's concerning to hear about your experience, and I apologize for any frustration caused. We strive for transparency in our financing process. Please reach out so we can address the mechanical issue with your truck and clarify warranty details promptly. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com