Lithia Hyundai of Reno

My experience with Holly was like dealing with a member of my family she was caring for my needs my budget and her follow up after my purchase was even better, I wish everyone was like her, give her a rais of my family she was caring for my needs my budget and her follow up after my purchase was even better, I wish everyone was like her, give her a raise a bonus. She is the best More

He was very down to earth and provided a comfortable experience. He didn't pressure me into anything but simply explained things needed for continued maintenance in the future. experience. He didn't pressure me into anything but simply explained things needed for continued maintenance in the future. More

The service department is always courteous. My car is done in a timely manner. The service team is very efficient. Been coming here for years! They are the best. My car is done in a timely manner. The service team is very efficient. Been coming here for years! They are the best. More

Communication between people that answer the phone and the service department is not good. Took my vehicle in for a major water leak that come to find out was from the sunroof drain being plugged. 2 weeks the service department is not good. Took my vehicle in for a major water leak that come to find out was from the sunroof drain being plugged. 2 weeks after the car made it to the dealership I got a call from the technician stating that all of the fluids (oil, coolant etc) in the car looked fine and that it was good to go. The purpose for the car going in was because of the water leak potentially causing electrical components of the car to act erratic. The traction control had come on even after manually turning it off. My car sat at the dealership for over 6 weeks with very few updates coming from the dealership as I had to call once a week to get any updates on the car. My wife had to go without a car for 6 weeks because of their lack of loaner vehicles available and high demand for repairs on Hyundai vehicles. Overall I'm just not that impressed with Hyundai or it's service departments including Hyundai America the corporate office. Between getting calls from completely unprofessional representatives from Hyundai America and the lack of anyone taking a simple note at the dealership Hyundai is just a mess and will not buy another Hyundai vehicle. When it was finally time to pick up the vehicle I stood in the service department lobby for 10 minutes before I finally had to ask if I was in the right area for someone to assist me, again a total joke when it comes to service! Almost forgot to mention that some sort of glue residue was left on my dash and multiple spots and scratches on the front of the car where the hood meets the front clip where they obviously forgot to put their protective covers on the body of it before they were leaning into the engine compartment. More

Dan Dunham (sales) and Lance (service) are great to work with. They are both very kind, helpful, and responsive. with. They are both very kind, helpful, and responsive. More

Good in the beginning lacked in the middle good at the end A little frustrating for about a week end A little frustrating for about a week More

Always helpful, polite and professional even when they are extremely busy. I have always been pleased with their work. are extremely busy. I have always been pleased with their work. More

My experience with Lithia Hyundai was absolutely wonderful. I love my new Santa Fe hybrid and have recommended the dealership to my friends and anyone who asks about my vehicle. My husband had alre wonderful. I love my new Santa Fe hybrid and have recommended the dealership to my friends and anyone who asks about my vehicle. My husband had already purchased two vehicles from Lithia Hyundai over the years and has always been pleased with the customer service and friendly staff. No pressure, great prices and a clean welcoming establishment More

Lance Smith was awesome! ! He went above and beyond. Very thorough, kind, responsive and had great follow through. My interaction with the other team members was about avera ! He went above and beyond. Very thorough, kind, responsive and had great follow through. My interaction with the other team members was about average...but he really was Great! More

Very pleased with the service and quick turnaround! ! Also very professional and respectful I would say it felt family like! ! Also very professional and respectful I would say it felt family like! More