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Lithia Hyundai of Reno
Reno, NV
3,978 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,978 reviews
July 04, 2020
Needed new motor in my car was taken care of in a week. Though they could've put gas and washed it. Its dirty from working in it and won't come off car. Though they could've put gas and washed it. Its dirty from working in it and won't come off car. More
by MORGIE47
Verified CustomerEmployees Worked With
Tabatha Culver, Brett Roderick
July 03, 2020
The service department did a great job. I also received a complimentary car wash. Plus, our car was available to pick up before the time originally quoted. I appreciated the professionalism of the staff as w complimentary car wash. Plus, our car was available to pick up before the time originally quoted. I appreciated the professionalism of the staff as well. More
by James
Employees Worked With
July 03, 2020
Couldn’t have asked for a better car buying experience. Thank you Reno Hyundai! Eddie was very knowledgeable and made sure our experience was top notch!! Thank you Reno Hyundai! Eddie was very knowledgeable and made sure our experience was top notch!! More
by JIM.OLIPHANT
July 03, 2020
I'm very upset by this particular visit. The first complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the em complaint I have is how long it took; I understand that things are different right now due to COVID-19, and there are limitations in place for the employees' protection while they're working. That doesn't change the fact that I was told there oil change would only take about 1 hour to 1 hour, 15 minutes, but I was actually there for two hours, and was never given an update that it would take longer. Also, the oil cap on the engine was broken, not by my own doing, yet I'm being expected to pay for the replacement? I've never touched that cap in the entire time I have owned this vehicle, so I don't understand why I should pay for a replacement of a piece I've never touched, and was broken by someone else's handling. I will also be returning to the service department today (7/3/20) to address this issue. I wish I could a proper 5-star for this visit, I want to give this visit a 5-star review as the service department is always great. The problem is, I can't for the reasons I have given. More
by Janice
Employees Worked With
Matt Franceschini, Tom Kirklin
July 03, 2020
Great service This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyon This dealership has been very good to me. They treat me as a valuable customer and have not let me down in the past 5 years. They go above and beyond to satisfy their customers. More
by ALKRA47
July 02, 2020
My new Tucson 2020 I’ve been looking around to find a good deal for a new car, luckily i was able to connect with this Hyundai Dealership. The transaction went very smoo I’ve been looking around to find a good deal for a new car, luckily i was able to connect with this Hyundai Dealership. The transaction went very smoothly. Cherae and Larry was very helpful and accommodating. They are very professional and provided great customer service. They answered all my query on point and made sure i got everything i needed. It was a great experience and i will surely recommend them to my friends. I am happy with my new car. More
by CHAD1972SKEPTRON
July 02, 2020
Great service Tom was speedy and professional. He explained everything very clearly to me and didn’t pressure me into buying anything I didn’t want to. Tom was speedy and professional. He explained everything very clearly to me and didn’t pressure me into buying anything I didn’t want to. More
by COYL.SARAH
Employees Worked With
Tom Kirklin
July 02, 2020
My first experience buying a car robby was super cool. I have no/bad credit they got me a loan. Amazing place check them out if you are in need of a car honestly it was a blessing. have no/bad credit they got me a loan. Amazing place check them out if you are in need of a car honestly it was a blessing. More
by LAMBRIGHTIAN
Employees Worked With
Robby Young
July 01, 2020
Everyone at this dealership was so friendly and helpful. I was made to feel like a priority and that they were doing everything they could to help me get the best results and be happy with buying a new car. I was made to feel like a priority and that they were doing everything they could to help me get the best results and be happy with buying a new car. More
by CARLYRJOHNSON6
Employees Worked With
Other Employees :
Tom who is the store manager I believe, Christopher Osorio, Tabatha Culver
July 01, 2020
Richard Dvorek was awesome. Great Customer Service. He was always available and compassionate, happy to assist me with the process, despite issues with Finance Department. was always available and compassionate, happy to assist me with the process, despite issues with Finance Department. More
by eelainezentz1
Employees Worked With
Richard Dvorek, David Lennox
