Lithia Hyundai of Reno

We brought our used Mini Cooper ( we purchased 3 months earlier) in with a problem. Tabatha knew we were 1 1/2 hours out and needed rental. Arrived and she was gone without bringing others or SM up to spe earlier) in with a problem. Tabatha knew we were 1 1/2 hours out and needed rental. Arrived and she was gone without bringing others or SM up to speed. The car is miss firing and message says bring to Mini Cooper dealer. Asked Tabatha from beginning can you work on Mini Coopers Told yes. 3 days later I call, and she said they are not sure but mechanic wonders if we are using premium gas. No because it is not required. He suggest to run regular out and use premium. I told her that I am concerned about driving out regular and said it doesn’t make sense. Her response was, well if this is a car we normally sell, I could tell you. Without screaming I said, you told me you could fix Mini Coopers. 14 days later same problem. Now, I am at Mini Cooper dealer getting what was really wrong fixed and it is 4,000.00 worth of warranty work. Bad news we have to work with Tabatha to get warranty procedures done. Three times I needed Service Manager, Matt Ashton to step in because of her not calling back and her condescending attitude with me. Matt Ashton did not follow through with phone contacts about issues. I wanted a meeting with GM Dylan Clunie about being charged 440.00 for labor that didn’t fix the problem. I came in to dealership and talked with Dylan Clunie about situation. He was to talk with Matt and get back to me within 3 days. Nothing. Month later I contact by email. He didn’t need paper work from Mini Cooper. He refused to reimburse me for the labor costs of $440.00. GOOD NEWS a check showed up for this amount yesterday. No contact from Dylan Clunie, the General Manager or the care specialist at Corporate Headquarters. I deposited the check and feel happy that my labor costs were returned. Can I still trust this General Manager or service department. NO. More

The team at Lithia Hyundai Reno we’re great to work with. Once I was able to locate this truck they stayed in constant contact to help me secure the truck. I have been looking for this type of truck for 3 mo Once I was able to locate this truck they stayed in constant contact to help me secure the truck. I have been looking for this type of truck for 3 months and was so delighted it was available, my dream truck! I drove up from the Bay Area to pick up the truck. They were very welcoming Upon my arrival. Matt and Cherae even brought the car rental back for me so I could just drive the truck home. From Cherae taking my first call to Matt helping me secure the truck to the finance manager Chris. It was effortless. Thank you team Lithia, was worth the trip! More

Cherae was amazing. I love the special one on one time Cherae was amazing. I love the special one on one time she spent with me to help me fully understand the technologies of this vehicle. She helped Cherae was amazing. I love the special one on one time she spent with me to help me fully understand the technologies of this vehicle. She helped me in so many ways and went above and beyond what I ever expected. More

Just got my new tire. It was fast friendly service. Personal thanks from me to them. THEY’RE AN AMAZING TEAM! Definitely ⭐️⭐️⭐️⭐️⭐️ SERVICE! Great job! Personal thanks from me to them. THEY’RE AN AMAZING TEAM! Definitely ⭐️⭐️⭐️⭐️⭐️ SERVICE! Great job! More

Lance is awesome as always! Although I was kinda surprised that adding a new battery made my initial quote of 1231 changed to 1540. I am guessing taxes are not included in the first price. surprised that adding a new battery made my initial quote of 1231 changed to 1540. I am guessing taxes are not included in the first price. More

Love coming! I just love how fast the service is and the honesty I get from the service members. I will keep coming back. Thanks again honesty I get from the service members. I will keep coming back. Thanks again More

Everything was handled professionally and efficiently. I brought in my car for a recall was given a rental and my car was fixed and ready for me very quickly. Everyone was friendly and helpful. Very pleased brought in my car for a recall was given a rental and my car was fixed and ready for me very quickly. Everyone was friendly and helpful. Very pleased . More

Thank You Tom for the great service and your friendly personality! I will be returning soon for more work to the Genesis. Sincerely, Edward Alexander personality! I will be returning soon for more work to the Genesis. Sincerely, Edward Alexander More

My engine blew up—I was very worried until Matt in service told me it was under warranty and they would take care of it. It took a few days but now back on the road and happy with a new engine covered service told me it was under warranty and they would take care of it. It took a few days but now back on the road and happy with a new engine covered by warranty!!! More

Tabitha was awesome as always! She always let's us know what needs to be done up front. She is very kind and love working with her. We will be customers for life. what needs to be done up front. She is very kind and love working with her. We will be customers for life. More