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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.5
4,658 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,658 reviews

December 22, 2025

Always friendly and informative. Lithia of Reno is the bomb! I like doing business with Lithia. More

by LNICHOLL
Recommend Dealer
Yes
Employees Worked With
Ryan
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Dec 24, 2025 -

Lithia Hyundai of Reno responded

Thank you for the kind words! We’re thrilled to hear you enjoy working with us and appreciate your support. You make our day!

December 22, 2025

We will be coming back in the future, I enjoy Lithia is Reno significantly better than other Hyundai dealerships I have worked with in the past More

by SJGRANDSTAFF
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Dec 22, 2025 -

Lithia Hyundai of Reno responded

We look forward to serving you again in the future! Thank you for choosing Lithia Hyundai of Reno and for sharing your support! See you next time!

December 22, 2025

Heather was great. It's not her fault, but my appointment was at 11:30 for a simple oil change and I was there for 2.5 hours. More

by SJGRANDSTAFF
Recommend Dealer
Yes
Employees Worked With
Heather
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Dec 23, 2025 -

Lithia Hyundai of Reno responded

Hi there, Thank you for sharing your experience and for recognizing Heather’s efforts during your visit. At the same time, I regret the extended wait you experienced for what should have been a straightforward oil change. Your time is valuable, and feedback like yours helps us take a closer look at our scheduling and service flow to ensure we’re being respectful of that. We'll work on improving our efficiency and would love to discuss this further with you if needed. Please feel free to reach out at any time! Thank you, Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

December 21, 2025

Aggressive but fair. Courteous. Obliging. Holly is outstanding, and puts you at ease. Senior management is persistent but consistent.Service department is excellent More

by CHAO_COOPER
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly Jensen
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Dec 22, 2025 -

Lithia Hyundai of Reno responded

We’re delighted to hear about your experience with Holly and our team! Thank you for choosing Lithia Hyundai of Reno. We look forward to working with you again!

December 21, 2025

Lack of communication, service was faster than expected. Expected a car wash and vacuum and maybe my engine to be steam cleaned after engine replacement with the thousands of dollars spent. More

by BERCIER79
Recommend Dealer
No
Employees Worked With
Heather
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Jan 02, 2026 -

Lithia Hyundai of Reno responded

Dear Mr. Bercier, Thank you for taking the time to share your feedback. I wanted to provide a bit of context, as our records indicate that the most recent repair on your vehicle was an engine replacement completed in March of 2022. Are you comments pertaining to that repair sir, or am I missing a more recent visit? While we’re glad to hear that the repair itself was completed faster than expected, we regret that there was frustration regarding communication and post-repair expectations. For clarification, Hyundai warranty guidelines do not authorize or reimburse for cosmetic services such as vehicle detailing, vacuuming, car washes, or steam cleaning of the engine or engine bay following an engine replacement. We understand how expectations can differ after a major repair and appreciate the opportunity to clarify this publicly. Clear communication is important to us, and your feedback is valued. I would welcome the opportunity to discuss your concerns further and review your visit in more detail. Please feel free to contact me at your convenience. Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-446-5334 srobert@lithia.com

December 21, 2025

Friendly sales people. Overall the dealership is nice and clean but on a busy street that is hard to enter and exit. Good selection of new cars on the lot. More

by MIKE89COLT
Recommend Dealer
Yes
Employees Worked With
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Boyce
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Dec 22, 2025 -

Lithia Hyundai of Reno responded

Hello Mike! We're pleased our team made the experience friendly and enjoyable, and you found a good selection of new cars. Safe travels from Lithia Hyundai of Reno!

December 20, 2025

Did a great job though 2 hours for an oil change seems a bit extreme. More

by SHARCTV
Recommend Dealer
Yes
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Dec 22, 2025 -

Lithia Hyundai of Reno responded

Thanks for the review! We’re glad the service was great and appreciate your patience.

December 20, 2025

Professional and thorough Timely kept us updated entire time worked with on all issues to solve the issues with our car More

by gaelzimmerman
Recommend Dealer
Yes
Employees Worked With
Heather
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Dec 22, 2025 -

Lithia Hyundai of Reno responded

It's awesome to hear that you felt supported and kept in the loop while working with our team. Thank you for sharing your feedback, we hope to see you again at Lithia Hyundai of Reno! Take care.

December 20, 2025

Professional, compassionate, while I worked out how to pay for everything… Did a great job explaining what the work was that needed to be done and why - was honest about the difference in price between a More

by Rhonda
Recommend Dealer
Yes
Employees Worked With
Ryan - he was great!
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Dec 22, 2025 -

Lithia Hyundai of Reno responded

Rhonda, it's fantastic to hear that you had a transparent and professional experience at Lithia Hyundai of Reno. We truly value your feedback and appreciate your trust in us! Safe travels!

December 20, 2025

Nothing bad nothing spectacular. Warranty repair It was nothing about average Lance is always amazing and accommodating More

by DWNHOMBLUZ
Recommend Dealer
Yes
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Dec 22, 2025 -

Lithia Hyundai of Reno responded

Thank you for your feedback and for choosing Lithia Hyundai of Reno. While we're pleased Lance always delivers excellent service, we'll ensure your entire experience matches it next time. Safe travels!

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