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Lithia Hyundai of Reno

Reno, NV

4.3
3,952 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,952 reviews

August 22, 2024

My brand new Hyundai (less than 2 weeks and less than 1000 miles) broke down while out of town in Reno (200 miles from home). I had it towed to Reno Hyundai (closest dealer). Service was closed and Sales More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember service advisor name
Aug 23, 2024 -

Lithia Hyundai of Reno responded

Christina, Please accept our apology for your less-than-stellar experience with the service department. Having an issue with your brand-new car when you're traveling is frustrating, having that happen on a day that our service department is closed certainly doesn't make it less stressful. I'm sorry you were blamed for the issue you were experiencing. While there may be numerous causes for the issue that brought you in, starting out by blaming you for it is a poor confidence builder and does not live up to our standard of service. You are right, a healthy dose of empathy is exactly what you needed, and I'm sorry we failed to deliver. As far as loaners/rentals go, we don't leave cars with the sales department when service is closed, there's a good chance they'd sell them on us. I am surprised to hear you are struggling with Hyundai for reimbursement though. I know their policy is to provide alternate transportation for a warrantable issue after the diagnosis, and that's what it sounds like you had... a build quality issue. I don't know if you opened a case with Hyundai Customer Care already, but if you haven't, they can be reached at 1 (800) 633-5151 or you can open a case here: https://owners.hyundaiusa.com/us/en/contact-us/campaign Thank you very much for sharing your review with us. While we are not proud of the score, we appreciate your feedback as it helps us make the necessary adjustments to ensure we are delivering a five star experience. Your comments will be shared with the team and we will use your experience to continue to improve our efforts. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Aug 23, 2024 -

Christina responded

Thank you, I do have a case open. Hyundai has been slow to respond (over a month open) and last update was they would give me 20% reimbursement- I’ve been waiting now 3 days for a supervisor to call me back and was told I’d get a call in 24 hours 🤷🏻‍♀️

August 21, 2024

Professional, courteous, friendly. Location is easy to find.and drive to A pleasure to go visit. More

by tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Lithia Hyundai of Reno responded

Thanks for the review! Come visit Lithia Hyundai of Reno again soon!

August 21, 2024

Lance is always very pleasant, informative, friendly, respectful and helpful. He explains everything so I have complete understanding of what is going on with my auto. I bring my Mercedes to this dealers More

by IVYGLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Lithia Hyundai of Reno responded

IVYGLEN, we're delighted to hear that Lance consistently provides you with excellent service at Lithia Hyundai of Reno. Thanks for your trust and kind words!

August 07, 2024

I recently had the pleasure of purchasing an Audi from Levi and I cannot recommend him highly enough! From the moment I walked onto the lot, he made me feel welcomed and valued as a customer. What truly s More

by Aranza222
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Farrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was an honest and transparent experience. We hope to see you again here at Lithia Hyundai of Reno.

August 04, 2024

Always get kind professional service. Attillio Ravo has been helpful and gone over details. Thank you for your assistance. More

by Renosue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Attillio Ravo 5 stars
Aug 05, 2024 -

Lithia Hyundai of Reno responded

Thank you for the kind words! We're glad to hear Attillio provided detailed and professional service at Lithia Hyundai of Reno. We appreciate your support!

July 25, 2024

Performed routine work got me in and out quickly Lance was great, nice facility as well. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We truly appreciate your support and will surely pass along your kudos to Lance. Until next time, safe travels!

July 24, 2024

My car was in the shop for a week and a half for an oil change and a diagnostic. My car’s AC was recharged as well. I was never called back by my service consultant or the manager (which I did towards the More

by WRAITH_KISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan-service consultant
Jul 25, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for bringing this to my attention. I hear your frustration and it is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 22, 2024

They haven't paid me for the car rental it's been several weeks since I submitted the claim More

by trucker.chicke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chantel Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lithia Hyundai of Reno responded

Hey Judy, Did you submit the receipts for reimbursement with Hyundai USA, or Lithia Hyundai of Reno? Or, if you can give me a call at 775-682-3352 I'll see what I can do to help. Scott

Jul 23, 2024 -

Lithia Hyundai of Reno responded

Trucker, I called and left a voicemail. Please give me a call back at 775-682-3352 and I'll see what I can do to speed things up for you. Scott

July 22, 2024

Professional, polite, and accurate pricing. Will return will return for future service. Enjoyed talking with the service writer. More

by C. H. Moyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lithia Hyundai of Reno responded

C. H., we're delighted to hear you had a positive experience with our team at Lithia Hyundai of Reno! Looking forward to assisting you again in the future!

July 22, 2024

Your price for. Hyundai 2024 tuson hybrid limited Is ten thousand more than I paid at carson city hyundai More

by LAVIATHAN60
Recommend Dealer
No
Employees Worked With
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Lithia Hyundai of Reno responded

Hello, We strive to offer competitive prices when it comes the vehicles we sell. We are always happy to address questions regarding pricing and break down the cost of a specific vehicle. Please feel free to contact me so that I may provide further insight and clarification. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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