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Lithia Hyundai of Reno

Reno, NV

4.4
4,340 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 4,340 reviews

August 07, 2025

I bought a used Suburban. The salesman and service techs were great! I paid cash, and it was a fast and easy transaction. I am very pleased with the purchase. More

by SUZLEVY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Clunie
Aug 08, 2025 -

Lithia Hyundai of Reno responded

Congratulations on your new ride! We’re grateful to have earned your business. Thank you for taking the time to leave us a review. Our team here at Lithia Hyundai of Reno looks forward to the opportunity to serve you again down the road!

August 07, 2025

Ryan bent over backwards to help my husband make the experience of surprising me with my new 2025 Palisade amazing. While there were a few hiccups after the purchase the interactions with Ryan were grea More

by HANDLE1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your experience! Helping your husband surprise you with your new 2025 Palisade was an honor for Ryan and our entire team here at Lithia Hyundai of Reno. While there were a few hiccups, we’re glad to hear that Ryan went above and beyond. If there is anything else that we can assist with in the future, reach out anytime. Safe travels ahead!

August 06, 2025

Service awesome. Your sales people are absolutely awful. Everything I come in for service someone wants to sell me a car. Now that I want to buy a car they do N More

by FOURTHEHORDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to leave us this feedback. While we’re glad to hear you’ve had positive experiences with our service team, it's unfortunate to hear of the frustration you’ve experienced with our sales follow-up. That’s not the experience we want for our guests, and we’d appreciate the opportunity to make this right and ensure your concerns are addressed. At your convenience, please reach out to me directly. Thank you, and I look forward to speaking with you. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

August 06, 2025

Ryan Newton is exceptional! The dealership is always clean and I am greeted immediately when I come through the door everytime. More

by Asstheticpleasure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
Aug 07, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words! We're proud to know that our team here at Lithia Hyundai of Reno provided a top-notch experience, and we'll be sure to pass on your appreciation to Ryan. If there is anything else we can assist with down the road, reach out anytime. Safe travels!

August 06, 2025

Loved the services provided by lithia hyundai! The process of buying a car is long but they made it comfortable and made sure we were well taking care of!! More

by SYDNEYSCRUTCHENS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Lithia Hyundai of Reno responded

Sydney, thank you for the kind words! We're thrilled to hear our team took such excellent care of you and left a great impression. Thank you for choosing Lithia Hyundai of Reno. We look forward to seeing you again down the road. Safe travels!

August 05, 2025

The woman who checked me in and out was great! The service center checked me in on time, and my car was serviced quickly. Afterwards the same woman took time to show me how to remove the car mats, More

by A_STALLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear about your exceptional experience from start to finish here at Lithia Hyundai of Reno! Thank you for choosing us. We look forward to assisting you again with any future needs. Until then, safe travels!

August 04, 2025

For routine maintenance service was good. For repairs the took 5 days more than promised. More

by Gcjfernandez
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
Aug 05, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with our team. We’re glad to hear you were satisfied with the routine maintenance, and we appreciate your patience with the repair process, especially given the delay. Your feedback is important to us as it helps improve our services moving forward. If there is anything else we can assist with or that you’d like to discuss, please feel free to reach out to me directly. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

August 04, 2025

They are the best, make the process so easy. They have a lot cars to pick More

by LGONZALEZRUIZ37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Boyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vassallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Farrell, Joshua Clunie
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for the wonderful 5-star review of Lithia Hyundai of Reno. We look forward to assisting you again with any future automotive needs. Safe travels!

August 04, 2025

We had a good experience. Everything was explained and we had time to make our decision. Now just need to drive it and really make it make it ours. More

by PMKRUPKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Lithia Hyundai of Reno responded

We're happy to learn you are satisfied with your experience here at Lithia Hyundai of Reno. Thank you for choosing us for your automotive needs. Let us know if we can assist with anything down the road!

August 03, 2025

Holly was a pleasure to work with—honest, easy to communicate with, and genuinely kind. She was conscientious throughout the process and made what’s typically a stressful car-buying experience smooth More

by DMBQUINCY
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words. Holly will be proud to learn you endorsed her service with your recommendation. Come back and see us at Lithia Hyundai of Reno!

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