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Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.3
3,920 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,920 reviews

July 18, 2024

The staff is so nice but communication is so horrible. They will keep your car forever and never update you. They are also not easy to get ahold of to find information about your car More

by LEIDENRN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan newton- 1.
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Jul 22, 2024 -

Lithia Hyundai of Reno responded

Hi, Thank you for bringing this to my attention. Our goal is to provide our customers with an open line of communication. It is regrettable to hear you feel we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 18, 2024

Johny was completely upfront with everything and informative on everything I needed and very helpful and the dealership everybody was nice More

by TOOMEAN32
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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Jul 18, 2024 -

Lithia Hyundai of Reno responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again soon.

July 17, 2024

It was a pleasure working with Luke he was really helpful and patient with me the entire time we worked on me getting a vehicle a big Thank You to a Luke More

by CARLOS2008TRUCKIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
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Jul 18, 2024 -

Lithia Hyundai of Reno responded

Hi Carlos, We appreciate the review. We are glad your time with us was a helpful experience. We hope to see you again here at Lithia Hyundai of Reno.

July 15, 2024

Ryan Newton always takes good care of my car and treats me well always looks for cost savings which is really helpful. More

by PAUL.SHAPIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Jul 16, 2024 -

Lithia Hyundai of Reno responded

Paul, we're glad to hear that Ryan takes such great care of you and your car at Lithia Hyundai of Reno. Thanks for sharing!

July 15, 2024

Worst dealership ever. I have purchased 4 vehicles from the place and this last time will be the last. The service is horrible, the “manager” Ryan is disgusting to woman an More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Lithia Hyundai of Reno responded

Hello, Thank you for reaching out. We strive for respectful and professional service at all times, so it's disappointing to hear about your feedback. We'd like the opportunity to address these issues directly with you. Please reach out when you have a moment. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

July 14, 2024

Quick and knowledgeable and polite, kept me updated on the progress of my car. Easy process when picking up my car! More

by rosmaryw11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Lithia Hyundai of Reno responded

Rosmary, we're delighted to hear that our team at Lithia Hyundai of Reno provided a smooth and informative experience for you. Thanks for the great feedback!

July 13, 2024

Lance is amazing! He always takes care of any issue that my vehicle has and goes over an beyond! More

by Scott414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Lithia Hyundai of Reno responded

Thank you for the kind words! We will surely pass along your kudos to Lance!

July 11, 2024

Lance did a great job helping get our engine replacement completed in a reasonably timely manner More

by Jm owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Lithia Hyundai of Reno responded

Hello there! Thank you for the positive review. We truly appreciate your support and will surely pass along your kind words to Lance. Until next time, safe travels!

July 10, 2024

The services is great. They helped me find the right vehicle and gave me good terms of finance More

by YWANG28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Lithia Hyundai of Reno responded

Hello, thank you for the positive review. We appreciate your support of our dealership. Should you need anything else, please let us know. Enjoy your new ride!

July 10, 2024

Hard to schedule check ups, left multiple voice mails and nobody answered. Service was good. Service lead Matt provided great customer service. A follow up after getting the card to check on any issues would More

by Naghamqanadilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Jul 11, 2024 -

Lithia Hyundai of Reno responded

Thank you for your feedback. We're glad to hear that Matt provided great customer service at Lithia Hyundai of Reno, but we're sorry about the difficulty in scheduling check-ups. We'll work on improving our follow-up process and appreciate your input!

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