Lithia Hyundai of Reno

Great Explained what needs to be done He offered a ride to and from place we needed to go to and from place we needed to go More

Provided great service Lance was very attentive and kept us updated throughout the process Great us updated throughout the process Great More

Provided great service Lance was very attentive and kept us updated throughout the process Great us updated throughout the process Great More

Great Explained what needs to be done He offered a ride to and from place we needed to go to and from place we needed to go More

Quick service Jake was very helpful Shuttle service was convenient Easy to make an appointment convenient Easy to make an appointment More

Transaction was smooth, and all agreements were fulfilled. Everyone there was polite and very professional. fulfilled. Everyone there was polite and very professional. More

Excellent service Excellent service, my satisfactory experience, everyone very friendly at all times helped me to solve my questions. experience, everyone very friendly at all times helped me to solve my questions. More

Lance is great every time I bring my hyundai into service.Lance takes amazingly good care of me service.Lance takes amazingly good care of me More

Overall, excellent experience had the vehicle in stock that we wanted and got us out same day that we wanted and got us out same day More

Extremely Disappointing Experience I am extremely disappointed with the service we have received from Hyundai in Reno regarding my 2023 Hyundai Palisade. Almost a year ago, I brought my Palisade i disappointed with the service we have received from Hyundai in Reno regarding my 2023 Hyundai Palisade. Almost a year ago, I brought my Palisade in because I noticed a mark developing on my steering wheel. I was initially told it was dirt and was even offered the option of having their detailer look at it. I know how to clean my car, and I knew this was not dirt. As time went on, it became very clear that the issue was actually the heater coil from the heated steering wheel coming through the steering wheel material. The area gets extremely hot, to the point that I can no longer safely use the heated steering wheel. The pictures clearly show what is happening. We eventually brought the vehicle back in, and the service employees agreed that the heater coil was the problem. I was asked to leave my vehicle for what I was told would be approximately three days. Instead, they kept my car for a week and a half. When I finally got my vehicle back, I was told the heated steering wheel was functioning within the appropriate temperature range and that the damage to the steering wheel was simply “normal wear and tear.” I was then initially told I owed a $200 diagnostic fee. After a considerable amount of arguing and discussion, they ultimately waived the fee. Calling this normal wear and tear is completely unacceptable. I don’t even drive with my hands on the area where this is happening. If a two-year-old vehicle has a heated steering wheel literally burning through the steering wheel material, that should absolutely not be considered normal wear and tear. We were then advised to contact our warranty company and have the repair approved. When we purchased the vehicle, we spent over $2,000 on the Platinum warranty, specifically for additional coverage and peace of mind. After speaking with the warranty company and providing them with pictures, THEY agreed that the issue was the heater coil burning through the steering wheel and told us the steering wheel would be replaced. For weeks, my husband called every few days trying to get this resolved. After all of that, he received an email from someone else stating that they had determined it was simply dirt and that they would not replace the steering wheel. At this point, we are completely at a loss. We have been given multiple conflicting answers, spent an unreasonable amount of time trying to get this issue resolved, and have been left with a vehicle that has a defective heated steering wheel that we cannot use. What is the point of spending over $2,000 on an extended warranty if the dealership and warranty process won’t cover an obvious defect? We expected much better from Hyundai. The way this situation has been handled has been incredibly frustrating and disappointing, and I would strongly encourage anyone considering purchasing an extended warranty or a vehicle from this dealership to ask a lot of questions about what they will actually stand behind when something goes wrong. More