Jake Lopes
Jake Lopes at Lithia Hyundai of Reno

Jake Lopes

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
5.0
71 Reviews

My Name is Jake, A lot of people call me J-Lo. I was Born in Reno, and lived in Gardnerville most of my life. I now reside in Carson City and work up here at Lithia Hyundai of Reno. I love working with people and I'm just happy to be here. Hope to see you Soon!

Dealership Experience

4 yrs, 9 mos

Industry Experience

4 yrs, 9 mos

5.0

71 Reviews

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71 Reviews of Jake Lopes

August 04, 2026

Dealership Rating
Employee Rating

Jake spoke to fast when explaining the work that was going to be done to my car. He seemed like he was under a lot of pressure and was not very personable. He was very knowledgeable about my car, but ca More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Chienne

Aug 04, 2026

Lithia Hyundai of Reno responded

Hi Mary, thanks for your feedback. We're sorry for the rushed experience with Jake. We'll address this and hope to provide a smoother interaction next time. Your business is important to us; we hope to better serve you in the future. -Lithia Hyundai of Reno

August 04, 2026

Dealership Rating
Employee Rating

Everyone is kind and attentive. Went smoothly and pretty close to scheduled amount of time. I was recommended to have my air filter replaced which felt unnecessary and as a way to g More

by DONNERKAHLNV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan

Aug 06, 2026

Lithia Hyundai of Reno responded

We're glad to hear our team was kind, attentive, and able to complete your visit close to the expected timeframe. We also appreciate you sharing your thoughts about the air filter recommendation, as transparency is important to us. We'd welcome the opportunity to discuss your experience and answer any questions you may have. Please reach out to me through the contact information below, and I'd be happy to speak with you directly. Best, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

August 01, 2026

Dealership Rating
Employee Rating

Nicole Condron was very helpful. I noticed she is not in the list to rate. Jake has also helped me in the past super helpful. More

by AIRXSITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your five-star feedback! We're happy to hear both Nicole and Jake have been so helpful to you. Your kind words mean a lot to them and all of us here at Lithia Hyundai of Reno. See you next time!

August 01, 2026

Dealership Rating
Employee Rating

Nicole Condron was very helpful. I noticed she is not in the list to rate. Jake has also helped me in the past super helpful. More

by AIRXSITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2026

Lithia Hyundai of Reno responded

We're grateful for your five-star feedback! We'll make sure to share this with Nicole. We appreciate your support of Lithia Hyundai of Reno and hope to see you again soon! Take care!

July 28, 2026

Dealership Rating
Employee Rating

Nice people and great service Jake is always great and works with me on what I can afford at the time of service. More

by TBACACRP
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

Jul 29, 2026

Lithia Hyundai of Reno responded

We are so happy to hear Jake provided you with such helpful and accommodating service here at Lithia Hyundai of Reno! Thank you for your support, and we'll see you next time!

July 27, 2026

Dealership Rating
Employee Rating

Jake always helps me out getting everything ready quick and easy, explains all my options properly and always gives me the best advice on what can benefit the service my truck needs. More

by jay.ap
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

Jul 28, 2026

Lithia Hyundai of Reno responded

We appreciate you recognizing Jake for making your service visits quick and easy. It’s great to hear he takes the time to explain your options and provide helpful recommendations based on what your truck needs. Thank you for choosing Lithia Hyundai of Reno, and we look forward to assisting you again.

July 18, 2026

Dealership Rating
Employee Rating

Good communication great customer service Easy to set up an appointment. Very helpful with all the reminders More

by ROBERTODELL23
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

Jul 20, 2026

Lithia Hyundai of Reno responded

Thank you for sharing your feedback! We are pleased to hear about your experience and hope you turn to us for any future automotive needs. Take care, -Lithia Hyundai of Reno

July 17, 2026

Dealership Rating
Employee Rating

I was met out on the service drive, the guy smiled the whole time, we joked around a bit, then we went in, I told him what I wanted, later I received a video straight from the technician detailing what I More

by srobert0
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

Jul 20, 2026

Lithia Hyundai of Reno responded

We love hearing feedback like this! At Lithia Hyundai of Reno, providing friendly service and keeping customers informed throughout the process is a top priority. We're happy to know you had a smooth experience and found the technician’s video update helpful and informative.

July 15, 2026

Dealership Rating
Employee Rating

Going in for basic maintenance is always good. I specifically choose Jake as my service advisor because I’ve never had a bad experience with him. He’s fantastic. More

by Megan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Lithia Hyundai of Reno responded

Megan, we’re thrilled to hear Jake is always fantastic to work with. Thank you for choosing Lithia Hyundai of Reno and for sharing your feedback!

July 14, 2026

Dealership Rating
Employee Rating

Jake was great. Kept us up to date on my car service. I appreciate all the updates. More

by JEANNIE
Recommend Dealer
Yes

Other Employees Tagged: Jake Lopes

Jul 14, 2026

Lithia Hyundai of Reno responded

We're lucky to have you as a customer, Jeannie. Thank you for supporting Lithia Hyundai of Reno!

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