Lithia Hyundai of Reno

I had a 8:00 am scheduled appointment for a recall, an alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales a alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales and a service manager. When the service rep did get back to me after 4 days in the shop , I was told they were ordering parts and it would be a few days more. The quote I received at that time for the replacement of an air conditioning compressor was $1,649! I declined, and later got repair at another shop for less than $400 and was told that the compressor was not faulty. They also recommended a necessary repair for my timing chain which was close to $4,000 ( in essence totaling a vehicle with less than 125,000 miles). After waiting a week, at great inconvenience, my car was “ready”at end of business day and the alignment I paid for was not performed as documented with video. Unethical, unprofessional, and unbelievable, be very wary. Shame on you Lithia of Reno for preying on families. More

We were treated very well. Very happy with our expetience. I have recomended them to our family and friends. Very happy with our expetience. I have recomended them to our family and friends. More

Just an overall great car shopping experience. They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family. They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family. More

I haf another great buying experience at Lithia Hyundai of Reno. If you're looking for an affordable vehicle at a great place this is the place to buy! You can't beat the lifetime synthetic oil changes fo of Reno. If you're looking for an affordable vehicle at a great place this is the place to buy! You can't beat the lifetime synthetic oil changes for $999 either!!!! More

Easy to get to. Friendly team of people. They stayed late on Saturday night to help us get into a new car. Friendly team of people. They stayed late on Saturday night to help us get into a new car. More

Gave me a horrible deal that was overpriced in every way. Received denial notices from various banks and credit unions NOT because of my good credit or great debt to income ratio—I was declined due to it bei Received denial notices from various banks and credit unions NOT because of my good credit or great debt to income ratio—I was declined due to it being a bad deal. The only one who would touch it was Hyundai Finance. Of course they approved it!!!! More

We had the opportunity to work with Levi here and he was fantastic! He worked for us through the whole experience and wanted to make sure we had the best deal for the car. He was transparent on the car pric fantastic! He worked for us through the whole experience and wanted to make sure we had the best deal for the car. He was transparent on the car price and it felt like he was working for us. I highly recommend Levi for anyone looking for a car! More

Friendly staff willing to help and answer questions. The dealership is clean and offers coffee and snacks. The dealership is clean and offers coffee and snacks. More

Hard push by a salesman to show & sell another car while we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit us in within 2 hrs on a Monday. That was so generous & amazing. Thank you! More

Had a great experience Lance was always professional and had great service thank you for the service and professionalism. had great service thank you for the service and professionalism. More