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Lithia Hyundai of Reno

Reno, NV

4.3
3,769 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,769 reviews

March 17, 2022

Had a new vehicle that was a bit over the one-year timeframe but I only had 1000 miles and I went in with a flat tire and they would not honor the warranty but rather wanted me to pay $200 for a new t More

by C.S.
Recommend Dealer
No
Employees Worked With
Don’t remember but I’m sure you can look it up
Mar 25, 2022 -

Lithia Hyundai of Reno responded

Hello, I regret to learn about your frustration regarding the expiration of the one-year warranty. I would like the opportunity to speak with you about your experience in more detail. Please contact me at your convenience. Thank you. Lillian Davis 775-682-5509 Customer Relations Manager

March 16, 2022

Service was great but I was disappointed that they did not wash it after working on it. More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember but he was nice.
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Sharon, we're glad our team provided great service. We do apologize your vehicle was returned unwashed. See you next time!

March 16, 2022

Great service as always, would highly recommend them to friends, family and coworkers. Great job! More

by WOOGODDESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we are pleased to see you received great service. We appreciate the recommendation and look forward to the next visit!

March 13, 2022

Mostly good experience except for the fact that they ran about 9 hard inquiry’s on my credit. More

by tori_vista
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Diaz, Kirby McMahon
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Tori, thank you for the feedback about your good experience. If you would like, we are more than happy to chat about the credit inquiries. Hope to hear from you soon and have a great day!

March 11, 2022

Performed warranty services, had some repair glitches but they came through and rectified the issues to my satisfaction More

by scorcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you are satisfied with the service on your vehicle. We look forward to working with you again!

March 11, 2022

They are very nice and work hard to make sure I’m happy when I leave More

by MICHAELLEONHARD
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Michael, we are pleased you are happy with the service we provide. Come back again next time!

March 11, 2022

I truly appreciate the care and guidance of Brett in the service center at Lithia Hyundai of Reno. It’s tough trusting my car with just anybody, but he really took care of me. Honestly, all the service reps More

by cheraecozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Brett Roderick
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Cherae, it's wonderful to see Brett took great care of you and your vehicle during your recent visit. Until next time, enjoy the road ahead!

March 10, 2022

Personnel is always professional and helpful. I have not had a bad experience there yet. More

by DHAM49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we are pleased to see you always receive professional service from our helpful team. Come see us again soon!

Mar 23, 2022 -

DHAM49 responded

I will most definitely come see you again.

March 09, 2022

They are quick and effective. Overall the whole experience is easy Peezy. Almost seamless. Love the experience. More

by EDDIEZELAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg, Christopher Osorio, David Lennox, Tabatha Culver
Mar 09, 2022 -

Lithia Hyundai of Reno responded

Hi Eddie, we love that you loved the experience you had while visiting us. We appreciate your business and look forward to working with you again!

March 09, 2022

Love the service here, I have not had any issues. lol forward to returning for all my service needs. More

by CHILALEI06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Brett Roderick
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to share your review. Come see us again soon!

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