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Lithia Hyundai of Reno

Reno, NV

4.3
3,769 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,769 reviews

March 24, 2022

They staff was very welcoming and helpful. The whole time I was there there were all very friendly. I would definitely recommend to others More

by SHARON_YAZZIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hi Sharon, we appreciate your recommendation and are pleased to see out team was helpful and friendly while you visited. See you next time!

March 24, 2022

Good service friendly salesmen fairly priced cars this was our 2 nd purchase and we were very pleased with the easy completion of the paper work and the follow up after purchas More

by bettybooptexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received good service during your car buying experience. We'll see you next time!

March 24, 2022

I am very unsatisfied with your dealership. My car broke after 38 days of having it. I was at 3095 miles and I feel it should of been taken care of by you. It was a $6.24 part that cost me $180 More

by SHANNANDEMPSEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tabatha Culver, David Diaz
Mar 30, 2022 -

Lithia Hyundai of Reno responded

Hi Shannan, I regret to learn about the level of satisfaction you have after experiencing an issue with your vehicle. I would appreciate the opportunity to speak with you in more detail about this experience and hopefully earn back your confidence. Please contact me at your earliest convenience. Thank you. Scott Robert 775-682-3352 Customer Relations Manager

March 20, 2022

This is the fourth car I have purchased from this dealership. I cannot say enough about Dylan and his team! The customer service is always top-notch, and I will continue to purchase from and Recommen More

by ARAYSMITH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Ashton, Matt Franceschini, Tabatha Culver
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Aray, it's wonderful to see Dylan and our team always provide you with is always top-notch customer service. We appreciate your continued loyalty and look forward to seeing you again!

March 20, 2022

Always very accommodating and personable. Appreciate that they don't try to sell me anything extra. More

by KDELA_VEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback about our team always being very accommodating and personable during your visits. Until next time, enjoy the road ahead!

March 18, 2022

My wife brought her Tuscon in for an oil change and was treated so poorly and then refused service by Matt Franceschini who told her "he wasn't going to work with her" after all she wanted to do was get c More

by Maurice.herbst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Maurice, I regret to learn about the level of customer service you and wife received while visiting us. This does not reflect the outstanding customer service we strive to deliver and I apologize we fell short of that. Please contact me so I can learn more about your experience. Thank you. Lillian Davis 775-682-5509 Customer Relations Manager

March 18, 2022

Very attentive and found me the car I wanted for a great price. They did a great job at making the process effortless More

by paulinejurina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Robinson
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hi Pauline, we're pleased to hear our team did a great job at making the car buying process effortless. Come back to see us again soon!

March 18, 2022

They have gone over and Beyond as much as they can for me even after problems have existed. Tabatha in servive is 10000% the greatest More

by KMULLEN23311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio, Garrett Clunie, Tabatha Culver
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to see Tabatha and our team went above and beyond during your visit. See you next time!

March 18, 2022

Very friendly salesmen the cars were clean and the paper work to purchase the car was explained and quickly completed and service afterwards was great good follower up and all questions answered it was a po More

by bettybooptexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Robinson
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback about your car buying experience and our team looks forward to working with you again!

March 17, 2022

Holly was great. She took the best care of us. We recommend her if you visit. More

by LTLSHYME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Osorio
Mar 23, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate the kind words about Holly and look forward to seeing you in the future!

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