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Lithia Hyundai of Reno

Reno, NV

4.3
3,769 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,769 reviews

March 29, 2022

Helpful sales staff. I appreciate the vehicle he showed me. It's a great nehicle. Loan gentleman was efficient and quick. Wished I had a better loan rate given excellent More

by freddeanturner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Lithia Hyundai of Reno responded

Hi Fred, we appreciate your feedback and rating and hope to see you again in the future!

March 28, 2022

Service was completed quickly and we are very pleased with all aspects. We will definitely be back More

by ronandlaurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hi Ron, it's great to see you're pleased with the quick service you received. We look forward to seeing you at your next visit!

March 28, 2022

Holly in sales is the best. The service department has an attitude problem. No smiles or warm greetings. I hate taking my vehicle in. When I owned a Honda it was like I was visi More

by Ralph M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Holly in sales is why I come back to this specific dealership , Bryan Ogg, David Lennox, Tom Clark
Mar 30, 2022 -

Lithia Hyundai of Reno responded

Hello Ralph, Thank you for your feedback about our sales and service department. We strive daily to provide above excellent customer service to our customers. I would like the opportunity to learn more about your experience(s) with the service department and see what we can do to improve our service during your next visit. Please contact me at your earliest convenience. Thank you for your time and business. Lillian Davis 775-682-5509 Customer Relations Manager

March 27, 2022

Patience, professionalism, thorough explanation of my automobile’s problem and solution. Don O. is a man I recommend with highest confidence. -Benjamin H. Martin More

by LITHIA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hi Benjamin, we truly appreciate your recommendation and are glad to see Don was patient and professional. We look forward to your next visit!

March 27, 2022

Friendly and good communication, Knowledgeable staff and versatile scheduling, but service time has a long wait time. More

by ELIZABETHKRIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hi Elizabeth, we apologize for the wait time you experienced during your visit but we do appreciate your patience and business. Let us know what else we may help with in the future! Take care!

March 25, 2022

Awesome staff! They were very personable. I felt like i could ask any questions i needed to. They were willing to educate me on the predicament of my vehicle. More

by Kdymond98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tabatha Culver
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see our awesome team was personable during your visit. We'll see you again next time!

March 25, 2022

This is the third automobile I have purchased from this dealer. They are easy to work with and have always treated me fairly. I love the service department. Matt is wonderful. He lets me know what I need More

by SHERIJOHNSON4600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hi Sheri, we think Matt is wonderful too! We appreciate your continued loyalty and look forward to seeing you again! Take care!

March 24, 2022

Good service -Thank you Good knowledgeable experienced mechanics From the manufacturer of car and wrenching experienced riputicios. More

by gpaw2001a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Mar 30, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received good service during your recent visit. Come see us again in the future!

March 24, 2022

Knowledgeable like the others in service dept plus very good mechanics in the shop. Parts are "very expensive " Tabatha experiance over time working at Hyundia dealer shows professionalism : ) . More

by gpaw2001a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Mar 30, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to seeing you again!

March 24, 2022

Great service Department Everyone is always willing to help great teamwork they always do what I asked them to get done More

by RSTOYS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Tabatha Culver
Mar 29, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see our service department provided you with great service during your visit. Come see us again in the future!

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