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Lithia Hyundai of Reno
Reno, NV
3,770 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,770 reviews
June 14, 2022
Their attention to detail is lacking. They did not give me any status on vehicle health. They did not give me any status on vehicle health. More
by FARLEYLOVE
Verified CustomerEmployees Worked With
June 14, 2022
This dealership has already been ver responsive to our questions and scheduling needs. We've owned a Hyundai for 3 years and have been very satisfied with the Lithia dealership. questions and scheduling needs. We've owned a Hyundai for 3 years and have been very satisfied with the Lithia dealership. More
by ROLANDWS
Employees Worked With
June 14, 2022
Worst experience, I have had at a dealership. Period. The sales process was a nightmare. I was lied to and I wont go back Period. The sales process was a nightmare. I was lied to and I wont go back More
by a113n.3r1c
June 12, 2022
The customer service is good at Lithia Hyundai. It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I It took them a while to get my vehicle. The only problem I have is when I’m paying in cash for a vehicle. I don’t want to pay extra for the vehicle I’m buying to pay of a upside down balance on the car I’m trading in. More
by ROBERT_WILLIAMSON25
Employees Worked With
Other Employees :
David Lennox, Matt Franceschini, Dawn Vincent, Hannah Choquette, Robby Young, Maegan Minetto
June 10, 2022
We are always treated well and our service agent was great. We waited while the service was being performed and we enjoyed the coffee and great snacks provided. great. We waited while the service was being performed and we enjoyed the coffee and great snacks provided. More
by JULIECORBETT04
June 09, 2022
Absolutely wonderful cusomer service. Only complaint is service area is small. Very little drive in access Only complaint is service area is small. Very little drive in access More
by TTBEAR721
June 09, 2022
The service department at Reno Lithia Hyundai is excellent. I have lived in Reno 26 years and I wouldn’t go anywhere else. I dealt with two other service department dealerships and they were horribl excellent. I have lived in Reno 26 years and I wouldn’t go anywhere else. I dealt with two other service department dealerships and they were horrible. I now own two Hyundai’s, one my grandson drives and my newer 2018 Kona I use for driving Uber/Lyft. I’m 75 years old. I wouldn’t let my grandson drive anything I didn’t think was 100 percent safe. The service manager, Matt Ashton and my service advisor Tabatha Culver are extremely knowledgeable and professional. This is a great service department. I wouldn’t have anyone else look after my cars. More
by Dan H.
June 07, 2022
I love the service from Don Ostrom. He is the reason I take my vehicle to Lithia Hyundai of Reno. Every service quote he has given me has been lower than all other quotes, Everything He is the reason I take my vehicle to Lithia Hyundai of Reno. Every service quote he has given me has been lower than all other quotes, Everything he has ever told me how long service would take has been true. I appreciate how Don communicates. He is patient and straight forward. I have witnessed him working hard to get my car on a rack as soon as possible. Don O. provides detailed answers to all of my questions. I believe he respects my time; probably because he is very efficient with his time. THIS is what I want in automotive service. I love Don O. and Lithia Hyundai of Reno. Very Sincerely, Benjamin H. Martin More
by LITHIA0
Employees Worked With
