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Lithia Hyundai of Reno

Reno, NV

4.3
3,770 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,770 reviews

June 25, 2022

The people were fantastic to work with, I am a little disappointed with the cleaning and detailing. That could have been considerably better. More

by jccole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Smith
Jul 05, 2022 -

Lithia Hyundai of Reno responded

Hello, I appreciate you taking the time to share this feedback. I would like the opportunity to address these concerns. Please contact me at your soonest, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

June 25, 2022

Great customer service. Kudos to Tabitha for helping me navigate my service needs. My Accent is up in years but I know it is in good hands. More

by SELFISHJUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jun 26, 2022 -

Lithia Hyundai of Reno responded

We here at Lithia Hyundai of Reno appreciate you taking the time to leave us a five-star review. Nothing makes us happier than reading you enjoyed great customer service working with our Service Team. Thank you for trusting us with your Hyundai Accent. Please let us know if we can be of further assistance.

June 25, 2022

On the road in May w trouble light suddenly on in the Palisade, called Lithia Hyundai in Reno, Lance in service got us in, problem diagnosed promptly, back on the road w codes, service recommendation for More

by csm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share your experience. We are pleased to learn you had a positive experience with our Service Team. If we can be of any further assistance, please don't hesitate to contact us at Lithia Hyundai of Reno.

June 25, 2022

It is a great place to take your car for servicing and for maintenance yip More

by CCKAMINSKAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2022 -

Lithia Hyundai of Reno responded

Thank you for trusting us with your vehicle. We at Lithia Hyundai of Reno appreciate you taking the time to leave us a five-star review. Our Service Team will always be here to assist with any future needs. Come back and visit us again soon.

June 24, 2022

Larry was wonderful. Made my new car buying and my train in stress free. I was out of state when.my car had a major breakdown. Larry picked me up, had my old car towed an More

by EDDESIGN94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Smith, Larry Satica
Jun 24, 2022 -

Lithia Hyundai of Reno responded

It is our pleasure to have assisted you during your time of need here at Lithia Hyundai of Reno. We are thrilled to have been able to get you into the perfect car, allowing you to have a wonderful experience. Thank you for taking the time to leave this amazing review, please let us know if we can be of any further assistance!

June 24, 2022

Ryan had returned my text regarding replacing my windshield. This is frustrating as I was told it would be taken care of and it’s not. More

by RENOCUDDLES
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Ferris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Antonio Muro
Jun 27, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for your feedback. Please reach out to me so I can provide you with a status update on your windshield replacement. Andrea McGiffin 775-682-3368 Customer Relations Manager

June 23, 2022

I would take my cars any where else but to Tabitha at Hyundai! She rocks More

by kawilson513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jun 23, 2022 -

Lithia Hyundai of Reno responded

We are thrilled that you enjoy our Service Team here at Lithia Hyundai of Reno. We look forward to being of assistance to you again.

June 23, 2022

Included service contact without my consent in the amount of $6,000 that was not discussed More

by renouno
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
PJ Pourjami
Jun 27, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to share your experience with us. We assure you our team strives for full transparency and apologize if there was any miscommunication regarding the service contract. Please give me a call so we can review the details together. Scott Robert 775- 682-3352 Customer Relations Manager

Jun 27, 2022 -

renouno responded

Thank you for your prompt response as well. Brian, the Finance Manager sent me a revised contract removing the service contract. Pls let me know if you have better interest rate for. A 4 or 5 year financing and perhaps I can refinance with you. Thanks again

June 23, 2022

Service department is helpful. Sales not so much. When you call me to come down and look for something cheaper and newer, you need to do your homework first. The sales team could n More

by GETREALALREADY9090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember his name
Jun 27, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for taking the time to share your feedback with us. Customer service is our #1 priority and we would appreciate the opportunity to assist you in your search. Please reach out to me if you’d like to review options. Scott Robert 775-682-3352 Customer Relations Manager

June 23, 2022

Good Custer service and fast service for oil change etc. Waiting area nice. Needs coffee or drinks in waiting area. More

by Bblnv101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ashton
Jun 24, 2022 -

Lithia Hyundai of Reno responded

Thanks for taking the time to leave us this feedback, it does not go unnoticed. We are pleased that you had a fast servicing appointment and look forward to assisting you again here at Lithia Hyundai of Reno.

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