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Lithia Hyundai of Reno

Reno, NV

4.3
3,771 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,771 reviews

July 12, 2022

Larry helped me find a car that worked for my needs, he worked hard to get everything in order to get me out of there in a decent timeframe and continues to check in to make sure everything is fine with th More

by Jadekavner74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Satica
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hi Jade, congrats on the vehicle! It's great to see Larry and Tom were helpful during your car buying process. Let us know if there is anything else we can help with in the future!

July 11, 2022

I'll never come back to do business with you, once you fix my camera More

by BBRRIIAANNRR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Ashton
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it’s unfortunate to see you are not satisfied with an experience. I would like the opportunity to learn more about what happened. Please contact me at your soonest, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 10, 2022

Are use the dealership because I am very impressed with the service department Lance Smith who works in the service department is very knowledgeable helpful kind and honest More

by SWEETLISA36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your feedback and look forward to your next visit!

July 08, 2022

Matt was very accommodating in scheduling an appointment weeks earlier than I was able to do online. The mechanic neglected to reset my next service mileage so that keeps popping up. More

by AVONLADY29
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it's wonderful to see Matt was accommodating with scheduling your appointment. I apologize for the inconvenience of the reset. Feel free to contact me and we can discuss this in more detail, thank you! Andrea McGiffin 775-682-3368 Customer Relations Manager

July 07, 2022

they had great service and i enjoyed my experience. as a first time car buyer i was very intimidated and hesitant, but Holly was extremely helpful and kind! made the process less daunting and more enjo More

by mcasey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate you stopping in! Let us know if there is anything we can help with in the future! Have a great day!

July 07, 2022

Great service, I am going on a long trip and the car was checked for my safety. They were very busy but my car was completed within the time quoted More

by PRIEST194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we appreciate your positive feedback and look forward to your next visit! Take care!

July 06, 2022

My salesman Ryan Ferris as well as my Service writer were very helpful and professional More

by Caniff333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Culver
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, it's great to see you received wonderful, professional service from both the sales and service department! See you next time!

July 06, 2022

They made my appointment quick and painless. Came in and let them know what I wanted and they helped me achieve this. More

by eeyore6489
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, we're glad our team was able to get you back on the road quickly. We'll see you next time!

July 06, 2022

This dealership has taken great care of us. They are helpful and professional! I would definitely recommend them to my friends and family! More

by TAlbarran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gio Castro
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, thank you for trusting us to care for your vehicle! We appreciate the recommendation and look forward to seeing you again in the future!

July 06, 2022

I took my car in to get oil change and I live in Tahoe and they told me they close at 5:30 I get there before 530 and they were gone so they wanted to leave my car there for the night and I live in Tahoe More

by Forty9ers1982
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Jul 13, 2022 -

Lithia Hyundai of Reno responded

Hello, I truly apologize for the level of communication you received about picking up your vehicle. I understand your frustration and how inconvenient this was for you. I would like the opportunity to speak with you and hopefully reconcile the matter. Please contact me at your convenience, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

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