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Lithia Hyundai of Reno

Reno, NV

4.3
3,771 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,771 reviews

July 30, 2022

I got what I wanted and was happy with my purchase from this dealership. A More

by dragon79pleasure
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Diaz
Jul 31, 2022 -

Lithia Hyundai of Reno responded

Nothing makes our day brighter than receiving a positive review from our customers. Thank you for sharing this with our team here at Lithia Hyundai of Reno. Congratulations on your new vehicle. Come back and visit us soon.

July 29, 2022

I truly appreciate this dealer’s help. My credit is not that great yet they helped me. I’d recommend them in a heartbeat. They were polite and helpful to me every step of the way. I felt e More

by scheri.richardson59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini, David Flyr
Jul 29, 2022 -

Lithia Hyundai of Reno responded

We are fortunate to have an amazing Sales Team and we thank you for taking a moment to submit your marvelous review about our staff here. We're glad to know that your time at Lithia Hyundai of Reno was helpful and an overall positive one. We appreciate you recommending us to others and hope to see you again soon.

July 29, 2022

Absolutely great service. The service advisor, Tabatha Culver who helps me with my two Hyundai’s is extremely knowledgeable and professional. The mechanic, Cuong does all his More

by Dan H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Tabatha Culver
Jul 29, 2022 -

Lithia Hyundai of Reno responded

Hi Dan! Your review made our Friday! We are so happy to hear that our team has provided you with amazing service.

July 29, 2022

The service advisors provide excellent service they're professional and meet all the needs I put to them very quickly and efficiently! More

by reno george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Jul 30, 2022 -

Lithia Hyundai of Reno responded

Reno, thank you for taking the time to leave us a five-star review. Our Service Team always strives for a high level of customer satisfaction. If we can be of any future assistance, please don't hesitate to contact us at Lithia Hyundai of Reno.

July 28, 2022

I was not really happy didn't get all the information up front. And no one really listened. But what is done is done. More

by Blackchevyss4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucas Bragg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Pourjami, David Diaz
Aug 01, 2022 -

Lithia Hyundai of Reno responded

Thank you for taking the time to leave us feedback. We are disappointed that you felt that you weren’t provided with the proper knowledge and information. It is our goal to make our customers feel confident with the knowledge we offer so you can make the decision that is right for you. We are concerned with your review and would appreciate the opportunity to discuss this in greater detail. Please give me a call at your earliest convenience. Scott Robert 775-682-3352

July 28, 2022

Every time I went to the service center my service was done very well and I was very pleased. More

by CJCAMPBELLMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Ashton, Matt Franceschini, Tabatha Culver, Gio Castro
Jul 29, 2022 -

Lithia Hyundai of Reno responded

The team here at Lithia Hyundai of Reno appreciates your five-star review. All of us are overjoyed to read that you have repeatedly had a pleasant experience working with our Service Team. Let us know if we can be of further assistance to you.

July 28, 2022

Honest and professional service. Was on my side for the warranty work that needed to be done. Time and workmanship exceeded my expectations. . More

by ALAN.KASS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Lithia Hyundai of Reno responded

Alan, thank you for your great five-star review. We at Lithia Hyundai of Reno are pleased to learn our Service Team was honest and professional while providing a wonderful dealership experience. Let us know if we can be of further assistance to you.

July 28, 2022

Nice friendly staff. Respectful and not pushy. Very tight spaces for parking. Good phone service. More

by LAURAMALKOVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Aug 01, 2022 -

Lithia Hyundai of Reno responded

Thank you Laura! We always appreciate our customer's feedback!

July 27, 2022

Friendly, courteous, respectful, kind, helpful and knowledgeable. 1st rate. Lance has worked with us since our first purchase. He is Always working for the customer. We appreciate his service and tha More

by NEVADAJOHN2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Tabatha Culver
Jul 27, 2022 -

Lithia Hyundai of Reno responded

Lance will be delighted to hear this feedback! We are proud to serve our customers and we look forward to welcoming you back.

July 27, 2022

Work was completed in a very timely manner which really helped me out that day. So happy I was not pushed to do a lot of other work. People there were very polite & helpful. More

by LEN-DEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Roderick
Jul 28, 2022 -

Lithia Hyundai of Reno responded

Hi Len-Dee, Thank you for taking the time to write a review. Our pleasure is to provide efficient, polite, and 5-star worthy customer service. We look forward to seeing you around in the future.

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