Lithia Hyundai of Reno

I heard nothing but good things about this dealership, however they sure screwed me. Broken suspension parts, broken header panel causing headlight not to seat properly, bent front passenger door hinges, however they sure screwed me. Broken suspension parts, broken header panel causing headlight not to seat properly, bent front passenger door hinges, body damage to bed, ac leak and so forth. Took to a shop to get an estimate. $10,483.41 that is the estimate I got?! I just bought a $60k truck that’s basically junk!! Hyundai won’t help because it was sold as is!! More

Awesome except that after I got my car I realized it smelt like weed. Nice smelt like weed. Nice More

The employees at this location are fast and efficient and provide their customers with great customer service. provide their customers with great customer service. More

Was talked into a $1,000 service on 100,000 mi sonata as opposed to the normal $85/3 months, my car now has a permanent knock in the engine. I paid to have my motor destroyed? They then neglected to tell m opposed to the normal $85/3 months, my car now has a permanent knock in the engine. I paid to have my motor destroyed? They then neglected to tell me my battery was weak which resulted in the $200 tow and another $400 service charge. This resulted in a service employee called me a **** and telling me to get the **** out of there. When I approached the manager he said I'll do my best but I don't know how I'm going to find this guy with 90 employees. Which pretty much told me thanks for stopping in.. now leave.. We came all the way from Florida to assist with the extremely understaffed VA hospital and this was the appreciation we got.. ironically we're also planning to purchase a second vehicle until the salesman told me that the 30 mpg quote on the sticker actually meant that the car got "40 to 45 because the sticker is always wrong". What kind of sham is this place? The overall unprofessionalism of the majority of the staff made me feel as if I was in a buy here pay here used car lot. More

Everyone is awesome and my service provider Lance is professional. My services were done quickly and with care professional. My services were done quickly and with care More

You guys are awesome, so courteous and professional. Lance has always taken care of me with outmost respect and professionalism. Lance has always taken care of me with outmost respect and professionalism. More

I have taken my vehicles to Lithia Hyundai for the 12 years that I have lived in the area. Lance Smith has been my service consultant for the entire time. Great guy and very knowledgeable. Hai, MY mech years that I have lived in the area. Lance Smith has been my service consultant for the entire time. Great guy and very knowledgeable. Hai, MY mechanic has been keeping my 1999 Jaguar alive and well for the ten years that I've owned it. Both service managers have been extremely helpful and accommodating. Great place to have your car serviced and maintained. More

Got sold a car that was supposed to be fixed before it was in my possession as per one of the managers. They even sold me the car for 15 thousand, which is the value of a mint condition 2014 genesis coupe was in my possession as per one of the managers. They even sold me the car for 15 thousand, which is the value of a mint condition 2014 genesis coupe, and they gave it to me with about 5500 dollars worth of repairs, and thats not even going into details on the engine. When i brought it to their attention they said that the car passed the safety inspection…. The sunroof doesn’t close and its barely operable, the turbo isn’t activating properly, and the suspensions are blown out completely. They said they couldn’t do anything about it and that it would be up to me to fix it. To be honest, I don’t even know why i went there since the only person that I trusted in there left cause he didn’t trust in them either. Now i have a car that doesn’t run since it died on me and im still waiting on the parts to come in, and a bunch of debt because them. Thanks for nothing. More

Always provide efficient and honest service. Dealership is very clean, staff is very good. Convenient hours. Dealership is very clean, staff is very good. Convenient hours. More

My experience with Customer service as to a recent repair and replace manufactures issue was excellent. and replace manufactures issue was excellent. More