Lithia Hyundai of Reno

attentive , curtious , friendly , took us where we wanted to go and picked us up were considert to go and picked us up were considert More

Lithia hyundai has been absolutely amazing great customer service our sales man Brian went above and beyond expectations I am beyond impressed service our sales man Brian went above and beyond expectations I am beyond impressed More

Service center is amazing and very helpful. They are always will to go the extra mile to help. They are always will to go the extra mile to help. More

Nice people especially Lance he answered all my questions and help best of his knowledge and help best of his knowledge More

Salesman were incredibly helpful and friendly. All the details of the car were shared with me about how to drive, etc. We also discussed the price, warranty and important information. The electric All the details of the car were shared with me about how to drive, etc. We also discussed the price, warranty and important information. The electrician who installed my home charger showed me important information on my vehicle. He said I should only charge my battery to 80% to make it last longer. The electrician also showed me how to schedule my charger to charge at night. The dealership shared the tax credit I would receive and how I should sign up with Nevada Energy to get a cheaper rate. I wish the dealership had showed me how to use the Electrify America app. I ended calling the company to figure out how to use it.. More

I gave them 3 stars because they replaced my engine, which died while I was there on vacation. They lose 1 star because their communication skills are severely lacking. They lose another star for ignor which died while I was there on vacation. They lose 1 star because their communication skills are severely lacking. They lose another star for ignoring my calls. Neither the service rep or his boss will return my calls and texts. More

Tabitha was great. Checking in was easy and my car was fine with n time. Very easy process. Checking in was easy and my car was fine with n time. Very easy process. More

I've been going to get my Hyundai serviced here for two years and I've never had a bad experience until today. At first, I was seen by Matt Franceschini who was the most honest and caring service advisor I years and I've never had a bad experience until today. At first, I was seen by Matt Franceschini who was the most honest and caring service advisor I've ever met. I could trust my car with him and not worry about it at all. But recently, I started getting assigned to a new service advisor and the first few visits went great. But today, I went in for a regular oil change at around 11:40 AM. I was waiting there until 3:20 PM with still no word about my car. I would see multiple groups of people that would get here after me get their cars and leave, some of them were given their keys back by the same service advisor that helped me out. Of course, I never wanted to be pushy but enough was enough so I went up to the desk. When the service advisor saw me, he didn't say a word to me but grabbed my keys out of nowhere and sat down, which made me wonder just how long my car was ready for. Maybe he called me and I didn't hear, but he didn't mention any of that. The first thing he said was about how poorly my car was running and just how much more services it needed. Not only that but another service advisor who I've never met chimed in and said, "when I drove your car in I could tell how many things were wrong with it". That is the last thing I wanted to hear after waiting 4 hours for a $50 oil change. I do want to note that the rest of the staff was amazing, as I had countless employees come up to me and ask if I needed water or any snacks, and I also want to recognize Matt Franceschini, as he is truly the only service advisor that I've seen genuinely care about things other than money. This new gentleman and the other female service advisor has left me with such a bad taste in my mouth that I would never take my business here nor would I ever recommend this dealership or any associated dealerships. More

Efren Gonzalez is the most helpful and professional person you can find at this dealership. He made the buying process so easy and gave me as much details as possible during the process. But not just t person you can find at this dealership. He made the buying process so easy and gave me as much details as possible during the process. But not just that, I had to service my vehicle due to a bad part, and he was on top of everything making sure the service team was helping me fix my car as soon as possible. EFRAN made sure that I was not charged for any repairs or diagnostic fees and always kept in touch with me. He is very helpful. I would recommend him to anyone and I would rate him 10/10 anytime. And he speaks Spanish too which is awesome. Keep it up Efran. I’ll definitely buy my next car with you again. More

Service department was prompt in arranging a rental car for us until a loaner became available. for us until a loaner became available. More