Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Hyundai of Reno
Reno, NV
3,771 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,771 reviews
August 21, 2022
Fantastic people. Very efficient, polite, Informative, knowledgeable and helpful. The service center is wonderful always great service. Very efficient, polite, Informative, knowledgeable and helpful. The service center is wonderful always great service. More
by Skdenson
Verified CustomerEmployees Worked With
Tabatha Culver
August 20, 2022
Poor customer service. Will show you vehicles that are the opposite of what you asked to see. Will price gouge. Takes weeks to get into the mechanics. Will show you vehicles that are the opposite of what you asked to see. Will price gouge. Takes weeks to get into the mechanics. More
by Bloomoon002
August 20, 2022
Salesmen were not honest. After the sale, the refused to talk to me. They must have a caller ID because what sales company wouldn't pick up the phone. After the sale, the refused to talk to me. They must have a caller ID because what sales company wouldn't pick up the phone. More
by adrso2
Employees Worked With
I don't remember the main salesman or which Larry
August 19, 2022
Salesman were very on top of an adamant about getting me into a vehicle and taking my old one after I had agreed they seem to be less motivated and finishing up said requirements. Sold me a car that sputter into a vehicle and taking my old one after I had agreed they seem to be less motivated and finishing up said requirements. Sold me a car that sputters at random times has a 3 to 5 second delay when you push the throttle from a light and is showing 23 different codes thrown on my repairsol2 reader. Made no sense why they were willing to come down so much on the Press of the car but now it makes sense. I would not buy from this place without first having a mechanic take a look at it and putting a code reader on it and test driving it for more than a few blocks. More
by JSICKLE11
Employees Worked With
Larry Satica
August 19, 2022
Our experience with Efren Gonzalez has been amazing! Him and his finance department did everything they could to make sure we got into a great car! We are going home today with a 2019 Hyundai Elantra an Him and his finance department did everything they could to make sure we got into a great car! We are going home today with a 2019 Hyundai Elantra and it is the nicest car a dealership has ever offered us. 10 out of 5 starts for this team! More
by Breanalindig93
August 19, 2022
Had my best car buying experience ever at this dealership! Did most of it by phone and the salesperson came to my house for my signature. He’s taken great care of me and answered all my questions dealership! Did most of it by phone and the salesperson came to my house for my signature. He’s taken great care of me and answered all my questions about my new Ioniq 5. They even let me keep my old vehicle for one last tow job, after I traded it in! The Ioniq 5 is an incredible car and I am so happy I have one! More
by rhondalou14
Employees Worked With
August 19, 2022
Same as the last review. Lance in the service department is great. Always a big smile and knowledgeable. Lance in the service department is great. Always a big smile and knowledgeable. More
by RICHARDWROCK47
Employees Worked With
August 18, 2022
Did not disclose the finance charge and the cost of a SVC contract which covers nothing. After all discussions and time passed, these numbers were not on any of the pages of documents requiring my signature contract which covers nothing. After all discussions and time passed, these numbers were not on any of the pages of documents requiring my signature. More
by sean71
Employees Worked With
August 18, 2022
Lance the service writer is fantastic. Would definitely recommend to anyone!! He always takes great care of me. Would definitely recommend to anyone!! He always takes great care of me. More
by donovanf
Employees Worked With
