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Lithia Hyundai of Reno

Reno, NV

4.3
3,771 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,771 reviews

September 03, 2022

My Santa Cruz is my 2nd Hyundai and I purchased both at Lithia Hyundai. They have a great sales staff and a great service department. Map and service went above and beyond when I was having a problem with More

by JHOPELAW
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Sep 06, 2022 -

Lithia Hyundai of Reno responded

We really appreciate the review and kind words! Lithia Hyundai of Reno is always here to get you the best deals and service on your Hyundai. Hope to see you again soon!

September 02, 2022

I bought a used 2011 Hyundai Genesis and unfortunately the engine blew so I brought it to the Hyundai dealership to get a new engine the warranty I had only covered $5,000 and the repair cost $8,300 and t More

by summitlovesjordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tabatha Culver
Sep 06, 2022 -

Lithia Hyundai of Reno responded

Thank you for sharing your feedback. Unfortunately, there’s not much we can say in defense of your warranty company here. We put the only engine the warranty company would authorize in your 265,000 mile/ten-year-old Genesis. Had we not been constrained by your warranty we would have preferred to put a remanufactured long-block in your car, but unfortunately that decision wasn’t ours to make. That said, as a result of this experience our dealership has adopted a new policy, one in which we will no longer service vehicles over ten years of age that we have not A: Retailed (new or pre-owned) to a customer. Or B: Maintained for no less than 36 months continuously. We’ve done all we can to work with you to cover the full extent of the repair that your warranty did not and extend our best wishes for a glorious rest of 2022. Scott Robert 775-682-3352 Customer Relations Manager

September 02, 2022

Had a good experience with our sales person Brian. Not pushy, easy to deal with. Didn’t care for the sales manager or whom ever it was that tried to pull a fast one and offer me 20k under my cars valu More

by wilcox158
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kelly
Sep 08, 2022 -

Lithia Hyundai of Reno responded

Hello, thanks for the feedback. We pride ourselves in offering you the best possible deals on trade-ins and purchases, and I regret to hear that your experience was different. Please reach out to me at the number below so we can discuss this further, thank you. Scott Robert 775-682-3352 Customer Relations Manager

September 02, 2022

Everyone was amazing and made my purchase so easy. I would recommend these guys to anyone. More

by JANELLEFERRIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Ogg
Sep 02, 2022 -

Lithia Hyundai of Reno responded

It was our pleasure to make your purchasing experience smooth and easy. You're always welcome here at Lithia Hyundai of Reno!

September 02, 2022

Lance is always a delight and extremely helpful whenever I take my car into the service center! More

by ADRIANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Lithia Hyundai of Reno responded

Thanks for shouting out Lance, Adrianna! Let us know if you need anything else from us at Lithia Hyundai of Reno!

September 01, 2022

It was so good that the reservation was made very quickly, and I was very grateful for the explanation of my questions. More

by SOOK1238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
Sep 01, 2022 -

Lithia Hyundai of Reno responded

Thanks for the wonderful review! We're thrilled to hear the reservation was quick and your questions were answered. See you again soon at Lithia Hyundai of Reno!

September 01, 2022

Friendly and knowledgeable staff. Had a wonderful experience and was kept informed of every step. More

by raighne518
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Efren Gonzalez-Aguayo
Sep 02, 2022 -

Lithia Hyundai of Reno responded

Thanks for the 5-star review! We're so happy to hear your visit was friendly and knowledgeable. Hope to see you again soon at Lithia Hyundai of Reno!

September 01, 2022

Price gouging dealership! 9000 over msrp, then your sales manager gloats to my face about it. Enjoy now because when the economy turns around and your inventory is over ful More

by Ray.madden
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Clunie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Leveille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Lithia Hyundai of Reno responded

Ray, the adjustments we’ve had to make in a Covid-decimated supply chain have caused some price fluctuation. Please know that we are doing everything we can to keep the doors open and lights on so our customers have a facility to repair and maintain their automobiles. That said, any Lithia Dealership will gladly honor your Lifetime Oil Change if you choose to look elsewhere for service. Thank you for sharing your comments and best wishes for a glorious rest of 2022. Scott Robert 775-682-3352 Customer Relations Manager

September 01, 2022

Excellent at taking care of us when we went to buy the car. Overall very good experience. Kudos to PJ who helped me through out the process, even after buying the car. More

by ypadooru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Pourjami
Sep 02, 2022 -

Lithia Hyundai of Reno responded

We appreciate the wonderful review and shoutout to PJ! It was our pleasure to take care of you throughout the sales process. Please do not hesitate to reach out to us at Lithia Hyundai of Reno if you have any further questions or automotive needs!

September 01, 2022

Great service from Mathew Franceschini, took care of me and my car needs, the service was done right on time and efficiency. I’m very please. Thank you! Cintia More

by cintiateglia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Sep 02, 2022 -

Lithia Hyundai of Reno responded

Thank you for the five stars, Cintia! We're thrilled to hear your service appointment was efficient and done on time. You are always welcome at Lithia Hyundai of Reno!

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