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Lithia Hyundai of Reno
Reno, NV
3,771 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,771 reviews
September 23, 2022
Did not complete the work requested. Did not contact me when work was complete. Vehicle sat for an extra day because no one in service could confirm if the work was done or reach the le Did not contact me when work was complete. Vehicle sat for an extra day because no one in service could confirm if the work was done or reach the lead Mechanic. Bolts for skid plate were not reinstalled and skid plate dropped after a few miles of driving. More
by ELEWIS83.EL
Verified CustomerEmployees Worked With
Garrett Clunie
September 22, 2022
I have been coming here for 13 years and have had an enjoyable experience every time. The advisors are friendly and very knowledgeable. They get you in and out as fast as possible and they don’t “find” enjoyable experience every time. The advisors are friendly and very knowledgeable. They get you in and out as fast as possible and they don’t “find” things wrong so you pay more. I’ve had that happen at another big name dealership. I would buy another Hyundai on my service experiences alone. The cars are great also. More
by HAPPYWITHLIFE2010
September 22, 2022
People there Not too friendly. Lousy service. Service work not performed as promised. In and out. Lousy service. Service work not performed as promised. In and out. More
by fertamayo19
September 22, 2022
Lance was super nice and helpful. He made the experience great and effortless. It also didn’t take that long, only about an hour. He made the experience great and effortless. It also didn’t take that long, only about an hour. More
by Sandy
Employees Worked With
September 19, 2022
The service manager told us there would be no charge to look at our sunroof issue. After keeping our car for a full weekend, the dealer went over the whole car, which is not why we were there. And charge look at our sunroof issue. After keeping our car for a full weekend, the dealer went over the whole car, which is not why we were there. And charged us $170.00. Very unprofessional. We willbuse the service center only if we gave to, but will never buy a car from them. More
by BMAN9
Employees Worked With
Jeremy Olsen
September 18, 2022
So pleased w our service writer, Lance. He definitely goes the extra to make sure all concerns are looked after. He keeps us well informed, does a great job answering questions and follow t He definitely goes the extra to make sure all concerns are looked after. He keeps us well informed, does a great job answering questions and follow thru could not be better. An over the top asset to Lithia Hyundai. Five stars to Lance in Service! More
by THISTHAT2
Employees Worked With
September 18, 2022
Friendly and professional staff all around! Smooth process every time going in for service. Feels like family. Smooth process every time going in for service. Feels like family. More
by BRYAN M
September 18, 2022
This Dealership is awesome and treats you with decency and respect. If you have a problem or an issue they do whatever they can to help figure it out. Chris Clark is a great guy and does his very best to and respect. If you have a problem or an issue they do whatever they can to help figure it out. Chris Clark is a great guy and does his very best to male the process as painless as possible. Ther service department is very customer oriented and does there very best to take care of the customer first !!! More
by bearclan2008
