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Lithia Hyundai of Reno
Reno, NV
3,771 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,771 reviews
October 05, 2022
Courteous and friendly but never feel fully confident when I leave after having service done, I address my concerns each time and I feel like it’s not taken seriously, you should be able to feel Confiden when I leave after having service done, I address my concerns each time and I feel like it’s not taken seriously, you should be able to feel Confident and trust your mechanic and people working with your vehicle but I’m never put at ease, I don’t feel confident at all when I leave and I don’t feel comfortable talking about the issues I believe to be having with my vehicle, I think they tell me what they think I want to hear so they don’t have to deal with it, because honestly I think they are too busy for the bigger problems, quantity not quality? And that just makes me feel worse. The staff and everyone are very friendly, no one has ever been blatantly rude to me but when it comes to something serious my specific advisor Ryan who I’ve worked with for over a year now, either tells me, “that’s a normal thing” or “I didn’t hear it”, or just convinces me to purchase something and spend more money that doesn’t even take care of the issue, so it makes me feel like it’s all in my head instead of truly addressing my concern or digging deeper into the problem or even asking me questions. I’m not happy with the year I’ve spent with the Hyundai dealership and I’m starting to regret my decision in my purchase. More
by Lindsey
Verified CustomerEmployees Worked With
Ryan Newton
October 04, 2022
very clean dealership with very friendly and helpful staff! made my first time at a dealership on my own very less stressful. staff! made my first time at a dealership on my own very less stressful. More
by DANIELLAORTIZ1016
October 03, 2022
It’s a great car company I have felt with them three times and all three times I have had success . times and all three times I have had success . More
by milescalvin073
October 02, 2022
Always great service ! Matt, Tabitha and Lance are the best. Would recommend then to anyone. Matt, Tabitha and Lance are the best. Would recommend then to anyone. More
by BANDLLV
October 01, 2022
Mr. Lance a good person on service, the only problem is he doesn’t invite me to have some shots of tequila. Good person to handle the job, he needs a raise badly. Pedro “Paco” he doesn’t invite me to have some shots of tequila. Good person to handle the job, he needs a raise badly. Pedro “Paco” More
by Pacocamargo58
September 30, 2022
Fast friendly and genuinely kind. Paid attention to my needs. Great listening skills. Highly recommend! Paid attention to my needs. Great listening skills. Highly recommend! More
by MINDYROYLANCE
