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Lithia Hyundai of Reno

Reno, NV

4.3
3,908 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,908 reviews

February 17, 2025

Holly was very knowledgeable, friendly and very easy to work with Holly did a good job explaining how all the new electronics worked on the car and helped us set up everything Used Costco auto program m More

by MLBEMAIL2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Holly provided such knowledgeable and friendly service at Lithia Hyundai of Reno! It's great to know the Costco auto program made your purchase easy. Enjoy all those new electronics in your car!

February 17, 2025

Wonderful dealership. Sales persons were super helpful and nice. And they drove the new vehicle to us 75 miles. Offered detailed help with all the features getting me in m More

by NOTARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iris Flores-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Paganini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Lithia Hyundai of Reno responded

Thank you for the glowing review! We're delighted to hear that our team at Lithia Hyundai of Reno could assist with your new 2025 Santa Fe and make the experience enjoyable. Enjoy all those family adventures in your beautiful car, and we appreciate the recommendation!

February 16, 2025

Dan, greeted me with a calm, casual demeanor. He listened to what I wanted in a car and told me “I don’t want to sell you a car, I want to help you find a car”. Dan was knowledgeable and professi More

by Mrcourtney54
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Dan made your car buying experience stress-free at Lithia Hyundai of Reno. Our team is committed to helping you find the perfect vehicle, and it's great to know we hit the mark. Enjoy your new ride!

February 16, 2025

Great service from the sales team. They were amazing and we appreciate their attention and support More

by TERE.PADILLA85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Sanchez
Feb 17, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! Come see us again soon!

February 13, 2025

I’m always taken care of here and will continue coming back to this dealership for all my vehicle needs. As long as all the hard and dedicated work continues, I’ll be a loyal customer. Special thanks to J More

by Melodymcguire8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Lithia Hyundai of Reno responded

Thank you for your loyalty and support! We're delighted to hear that Joshua Clunie was able to assist with lowering your car payment at Lithia Hyundai of Reno. We look forward to continuing our relationship and meeting all your vehicle needs in the future!

February 13, 2025

Lance was perfect. But you need to hire more people. For labor and for customer service and experience. More

by maijanapierkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Lithia Hyundai of Reno responded

Maijanapierkowski, thank you for your feedback! We're glad to hear Lance provided excellent service at Lithia Hyundai of Reno. We appreciate your input on staffing and will take it into consideration as we strive to improve our customer experience.

February 13, 2025

Was happy with the services/recalls that they were able to repair on my vehicle. More

by Kona
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We truly appreciate your support. Until next time, safe travels!

February 13, 2025

Reno Hundai has the best service department customer service I have seen in Reno. Keep up the good work. More

by TLWERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Lithia Hyundai of Reno responded

TLWERLEY, thank you for the kind words about our service department at Lithia Hyundai of Reno! We're glad to hear you're pleased with your experience and look forward to serving you again.

February 11, 2025

They finally got the trailer lights to work on my 25 santa cruz. . But that took several phone calls and I had to go in person to get that set up because I did not receive a call back. When I picked up More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Feb 17, 2025 -

Lithia Hyundai of Reno responded

Hello, I apologize for the inconvenience and miscommunication you experienced with your trailer setup. It's frustrating to hear about the challenges you've faced, and we appreciate your patience as we've worked through these issues. If there's anything further we can do to assist or clarify any remaining concerns, please feel free to reach out directly. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

February 06, 2025

Only review service center. 10 days for a diagnostic test is unacceptable. Should have better service than that. Most people don't want to wait 10 days just to find out what the More

by Duron
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Feb 07, 2025 -

Lithia Hyundai of Reno responded

Dear Ms. Duron, Please accept our apology for your less-than-stellar experience. This is not how we want one of our new customer's first service visits to go. When it comes to routine maintenance we can get customers in and out with ease. However, when it comes to appointments that require a Certified diagnostician, we have been struggling the past few months. Due to a combination of a nationwide shortage of highly skilled certified technicians, and our service department losing a couple to due to illness and relocation, we have been struggling to keep up with the demand of a market that has had an influx of people relocating with Hyundai's. We are working diligently to get staff recruited, and we appreciate your patience and understanding as we work through this. We are getting our arms around this problem and hope to have the wait times down considerably as we get new staff hired on and certified. If there was anything else that contributed to the low score and you would like to discuss it, call me at 775-682-3352 or email me at SRobert@Lithia.com. Again, please accept our apology, and thank you for sharing your experience. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

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