Lithia Hyundai of Odessa - Service Center

I get an oil change and they don't top off my windshield washer fluid. This has happened several times. Yes, I can take it back like they say to top it off but the hassle of having to return and explain t washer fluid. This has happened several times. Yes, I can take it back like they say to top it off but the hassle of having to return and explain to them what they did not do is just not right. Why not strive to do it right the first time? More

The wait seemed long at 2 hours and 15 minutes, compared to my last vehicle. The waiting room and bathroom situation was not desirable at all, but they are under construction. to my last vehicle. The waiting room and bathroom situation was not desirable at all, but they are under construction. More

Left my car for 2 months and still broke down a week later. The excuse since November has been that they are understaffed, however they have done a great job of upgrading their sales room. Unfortunately later. The excuse since November has been that they are understaffed, however they have done a great job of upgrading their sales room. Unfortunately if you buy a car, chances are you won’t be able to get service at this location or anywhere near. I have always owned a Hyundai but this place has made me reconsider it More

If I could rate zero stars I would. I waa upset because when I went to leave they parked my car with the window open. When I looked under the hood the technician dropped oil on my engin I waa upset because when I went to leave they parked my car with the window open. When I looked under the hood the technician dropped oil on my engine while changing the oil on my car. Also, the technician went into my glove box I believe looking for the owner's manual and didn't put my stuff back the way he found it and even left some of my stuff on the passenger seat. I don't appreciate that. When I go somewhere especially the dealership to get my car's oil changed I expect it to be done as clean and as professionally as possible. I don't think I will going back I will take my business elsewhere. I was very disappointed with the service I received as far as the oil change. More

I did have to make an appointment one month in advance, but they took care of my issue as well as 4 recall notices I didn’t know I had. but they took care of my issue as well as 4 recall notices I didn’t know I had. More

Was told that my vehicle would be diagnosed within 2 weeks at most. Left it there, after two weeks, gave them a call and they stated it hadn’t been checked yet but they would contact me when it was read weeks at most. Left it there, after two weeks, gave them a call and they stated it hadn’t been checked yet but they would contact me when it was ready. After that didn’t hear back, it was so difficult to get a hold of anyone, they kept ignoring the phone and when I would finally get through, the poor receptionist had to keep trying to find out information for me. After a month my car was “4th in line” to be checked and then it moved to “3rd in line” two weeks later. After a month and a half of waiting, my car was never touched, I got tired of waiting and went to pick it up. Got there and the service dept. guys were standing around in a huddle looking at their phones and the service office people were in the trailer chit chatting away. Took it to another Hyundai location and within 2 days, my vehicle had been diagnosed, I was sent pictures and videos of things that would need to be fixed/replaced as well as the price and I could choose if I would like it done or not. I was given a direct number to text and call the person who would be keeping track of my vehicle. My call was returned within 2 minutes of me sending a text to the number. I understand that Odessa’s location is remodeling their building and of course they may have been short staffed, but this is way out of hand. More

Poor communication asked service person if he could check my check engine light said yes and to let lady up front know as well as for my oil change, sat in the waiting place for 2 hours just for them to get my check engine light said yes and to let lady up front know as well as for my oil change, sat in the waiting place for 2 hours just for them to get done on just the oil change which could’ve been completed in 30 minutes or so just like other vehicles that were there also, I have gone 2 other times cause we had free oil changes for the past 2 services jasmine told us we had one more free oil change and when I talked to her she stated we didn’t have no free oil changes at all so how was the past 2 services free!! More

Very friendly and helpful service. Good customer service. I recommended to family to take their vehicles there for service. Good customer service. I recommended to family to take their vehicles there for service. More

Way overpriced repairs and long wait. ... over a month. They replaced a new OEM brake master cylinder with a new master cylinder and brake booster. ... over a month. They replaced a new OEM brake master cylinder with a new master cylinder and brake booster. More

Been there twice service was very good good customer service was pleased with my oil change thank you very much for your service service was pleased with my oil change thank you very much for your service More