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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.2
873 Reviews
Call Service Center (432) 614-0345

873 Reviews of Lithia Hyundai of Odessa - Service Center

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November 27, 2023

Great customer service but cost is higher than I expected. Otherwise, overall great sercixe and experience. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rj Peroutka
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Nov 28, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review. We appreciate your kind words about our customer service and your overall positive experience with us. We understand that cost is an important factor, and we appreciate your feedback. Please know that our pricing is based on various factors, including the quality of our services and the expertise of our team. We strive to provide value for our customers, and we will take your feedback into consideration as we continue to improve.

November 26, 2023

First, I went to American Chevy, which is next to Lithia, the same company in the same building and they rejected me because they couldn't do my oil change because my car is Hyundai and I do my oil changes t More

by PORRASOLAYA
Recommend Dealer
Yes
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience with us, PORRASOLAYA. We apologize for any inconvenience you may have experienced regarding the oil change coupons. We appreciate your loyalty in choosing to service your Hyundai with us. We will address your concerns internally to ensure a better understanding of our coupon policies. We apologize for the lack of response from our manager and will follow up on this matter. Thank you again for bringing this to our attention.

November 25, 2023

Very difficult to get an appointment or call back. The problem with my car was not resolved. More

by JJRATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

November 23, 2023

Eric Gonzales, our service adviser got car in and out in a short period of time which is really nice, especially when one is in a time crunch. More

by Motaml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Motaml. We're glad to hear that Eric Gonzales, our service adviser, was able to efficiently assist you and get your car in and out quickly, especially when you were in a time crunch. We appreciate your feedback and hope to provide you with excellent service in the future as well.

November 23, 2023

Thank you Kristine for explaining about my recalls on my car.You are so kind and have great customer service. More

by DEBBIE_COLE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you, Debbie, for your kind words and positive feedback. We are glad to hear that Kristine was able to assist you with your car recalls and provide excellent customer service. We appreciate your support and hope to continue serving your automotive needs in the future.

November 22, 2023

Miguel worked a lot of magic to make a deal happen. I will be recommending him to anyone looking for a new car. More

by ALNOVOGRADAC53
Recommend Dealer
Yes
Employees Worked With
Miguel
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Nov 27, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, ALNOVOGRADAC53. We're thrilled to hear that Miguel went above and beyond to make your car-buying experience a memorable one. Your recommendation means a lot to us, and we appreciate your trust in our dealership. If you ever need any further assistance, please don't hesitate to reach out.

November 02, 2023

Had my vehicle for 70 days in 2023, and they never fixed it. Absolutely miserable experience. I learned that Hyundai is able to offer incredible warranties because they will never actually service your vehi More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher in Service - 0/10.
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Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

November 02, 2023

My car was almost hit by an employee. But my service was quick and efficient. More

by ZACHARYTISDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.

November 02, 2023

Took 2 hours to change oil? Had a recall also but you didn’t have the part. If a recall you should have the part! More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

October 29, 2023

Es un servicio muy bueno y lo recomendaría ampliamente y está en muy buen lugar More

by LUISMENDEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rj Peroutka
Report | Print
Oct 31, 2023 -

Lithia Hyundai of Odessa responded

Thank you for your kind words and for recommending our service. We are delighted to know that you had a great experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you for choosing Lithia Hyundai of Odessa.

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