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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
856 Reviews

856 Reviews of Lithia Hyundai of Odessa - Service Center

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November 02, 2023

My car was almost hit by an employee. But my service was quick and efficient. More

by ZACHARYTISDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you so much for your review! We truly appreciate the feedback and hope to hear from you again.

November 02, 2023

Had my vehicle for 70 days in 2023, and they never fixed it. Absolutely miserable experience. I learned that Hyundai is able to offer incredible warranties because they will never actually service your vehi More

by John M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher in Service - 0/10.
Nov 03, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

October 29, 2023

Es un servicio muy bueno y lo recomendaría ampliamente y está en muy buen lugar More

by LUISMENDEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rj Peroutka
Oct 31, 2023 -

Lithia Hyundai of Odessa responded

Thank you for your kind words and for recommending our service. We are delighted to know that you had a great experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Thank you for choosing Lithia Hyundai of Odessa.

October 26, 2023

Great service comfortable waiting area and good people that were very attentive the overall experience was nice More

by ETHANHANEYSOBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 31, 2023 -

Lithia Hyundai of Odessa responded

Thanks ETHANHANEYSOBER for the wonderful review of Lithia Hyundai of Odessa. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

October 25, 2023

The service department was very friendly and Thorough with all my vehicle concerns and needs. More

by MICHAELCUMMINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 26, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with our service department at Lithia Hyundai of Odessa, Michael. We are pleased to hear that our team was friendly and thorough in addressing your vehicle concerns and needs. If you have any further questions or require any future assistance, please do not hesitate to reach out.

October 23, 2023

It was ok. It was a pretty long wait. I came early to avoid a long wait. ??????? More

by TISDALE_GINA
Recommend Dealer
Yes
Oct 24, 2023 -

Lithia Hyundai of Odessa responded

Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Lithia Hyundai of Odessa.

October 19, 2023

They do look into the issues I have with my car as they say they will and they take much longer than quoted for maintenance. I thought this past time maybe it was because they were looking into the problem More

by CBMORBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Guy
Oct 19, 2023 -

Lithia Hyundai of Odessa responded

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (432) 614-0345. We hope to find a solution promptly.

October 19, 2023

Outstanding Service. Keep up the great work. The best staff in Odessa, Texas. Thank you. More

by MARKH7385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jjohnny Eguia, Rj Peroutka
Oct 19, 2023 -

Lithia Hyundai of Odessa responded

We appreciate your kind feedback of Lithia Hyundai of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

October 19, 2023

Best service department in town . I would recommend my family and friends If I have any vehicles that need service Hyundai would be the flagstone fun and friendly place to go wher More

by Cadilac26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bettis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvador Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richardo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric , Jjohnny Eguia, Vianey Serna, Hope Luna, Mary Galeas, Rj Peroutka
Oct 20, 2023 -

Lithia Hyundai of Odessa responded

Thank you for your kind words about our service department! We are thrilled to hear that you had a great experience with us and that you would recommend us to your family and friends. Our team strives to provide excellent service in a fun and friendly environment, so it's wonderful to know that we were able to leave you with a smile. We appreciate your support and look forward to serving you again in the future.

October 17, 2023

I think you guys need to get another guy to change oil or servicing vehicles, I think it takes to long to have a change of of More

by BSMINOR1955
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The young man that change my oil did a good jib
Oct 18, 2023 -

Lithia Hyundai of Odessa responded

Sorry to hear that, thank you for voicing your concerns, we hope you'll give us another chance to deliver more timely service. Please call us at (432) 614-0345 to let us know more about what happened.

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