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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
856 Reviews
Call Service Center (432) 614-0345

856 Reviews of Lithia Hyundai of Odessa - Service Center

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February 20, 2024

Was smooth and simple, Johnny was very attentive and made it easy Will definitely recommend More

by kc2021
Recommend Dealer
Yes
Employees Worked With
Johnny Ybarra
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Feb 22, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

February 17, 2024

4th car in line for oil change, 3 hours later we finally were done. Then went home to clean all the oil fingerprints off my white interior. More

by kachown
Recommend Dealer
No
Employees Worked With
Service department
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Feb 19, 2024 -

Lithia Hyundai of Odessa responded

Thank you for bringing this to our attention, Kachown. We apologize for the extended wait time and any inconvenience caused by the oil fingerprints. Your feedback is valuable to us and we will address this issue with our team to ensure a more efficient and cleaner service experience in the future.

February 16, 2024

Great the were very helpful They help get me a great deal on my trade in and we left with a newish car More

by BRANDONNEWPORT
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 19, 2024 -

Lithia Hyundai of Odessa responded

Thank you, Brandon! We're glad to hear that our team was able to assist you with getting a great deal on your trade-in and that you left with a newish car. We appreciate your feedback and hope you're enjoying your new vehicle.

February 13, 2024

Poor customer service and poor outcome POOR POOR POOR POOR Will never recommend this dealership or the vehicle More

by MOB36
Recommend Dealer
No
Employees Worked With
JR manager with cowboy hat and Eric in service
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Feb 13, 2024 -

MOB36 responded

Poor customer service after the sale

February 10, 2024

No comment No thank you I have nothing to say about this trip Nope , I am a good More

by m_perales1105
Recommend Dealer
No
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Feb 13, 2024 -

Lithia Hyundai of Odessa responded

Hey m_perales1105, thanks for taking time out of your day to give us feedback on your last visit. We hope we can chat more about what we can do better next time! We always want to improve our customer service, because our customers deserve it. Give us a call at (432) 614-0345 when you can.

February 07, 2024

Everyone was great. It's my 4th Hyundai and i come back because the service is so good More

by RHENS58
Recommend Dealer
Yes
Employees Worked With
Johnny Ybarra
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Feb 09, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your continued loyalty to our dealership, RHENS58! We appreciate your kind words regarding our service. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

February 06, 2024

Very helpful, and didn't stop until she was able to get me a vehicle for my daughter More

by ESTELA Urias
Recommend Dealer
Yes
Employees Worked With
Almira
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Feb 09, 2024 -

Lithia Hyundai of Odessa responded

Thank you so much for taking the time to share your positive experience with us, Estela! We're thrilled to hear that our team was able to assist you in finding the perfect vehicle for your daughter. Our goal is to provide exceptional service to all of our customers, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Lithia Hyundai of Odessa!

February 06, 2024

Was treated, the way I wanted to be treated. However Eric in parts was the one who was able to push all the this to happen, but that punk was off, so I'll let it slide More

by STEPHENEGALINDO
Recommend Dealer
Yes
Employees Worked With
Francisco and then got it to the lady in parts
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Feb 09, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Stephen. We're glad to hear that you were treated the way you wanted to be treated during your visit. We appreciate your feedback regarding Eric in parts, and we'll make sure to pass it along to our team. If you have any further comments or concerns, please don't hesitate to reach out. Thank you again for choosing Lithia Hyundai of Odessa.

February 04, 2024

Very smooth, no problems Everyone we met was knowledgeable and courteous. We bought the Palisade and left the dealership within 3 hours. More

by VINCE691
Recommend Dealer
Yes
Employees Worked With
Issac Sanchez
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Feb 06, 2024 -

Lithia Hyundai of Odessa responded

We appreciate your kind feedback of Lithia Hyundai of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

February 03, 2024

It was fine. Just would've preferred a little more upfront about what exactly the 'free' services are for 2 yrs. More

by S.GALLIER
Recommend Dealer
Yes
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Feb 06, 2024 -

Lithia Hyundai of Odessa responded

S.GALLIER, thank you for taking time to review us. We are concerned that we didn't meet your expectations. Please call (432) 614-0345 when you have the chance. Take care.

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