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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
851 Reviews
Call Service Center (432) 614-0345

851 Reviews of Lithia Hyundai of Odessa - Service Center

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March 02, 2024

Not the first time I have been lied to at Lithia - I had a Tucson for 12 years before my Santa Fe - great cars but lousy dealership. More

by NETA.SCHEIBLE
Purchase Time
Recommend Dealer
No
Employees Worked With
Eric
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Mar 04, 2024 -

Lithia Hyundai of Odessa responded

Hey 2018SantaFeSport, thanks for taking time out of your day to give us feedback on your last visit. We hope we can chat more about what we can do better next time! We always want to improve our customer service, because our customers deserve it. Give us a call at (432) 614-0345 when you can.

February 28, 2024

Theodore was amazing. He provided excellent customer service and the process was painless and quick. More

by JEROME.LAREZ
Recommend Dealer
Yes
Employees Worked With
Theodore Schroeder
Other Employees : Theodore
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Mar 01, 2024 -

Lithia Hyundai of Odessa responded

Thank you for the 5 stars and great review!

February 28, 2024

The manager was helpful, polite, and friendly. He got my vehicle in quickly. I was even running late to pick it up and he called to let me know he would wait for me. More

by catgille1972
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 01, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us! We are pleased to hear that our manager was able to assist you promptly and efficiently. We strive to provide excellent customer service to all of our clients and we are glad to hear that we were able to meet your expectations.

February 28, 2024

A lengthy time frame due to backward parts not dealerships fault Eric was great Motor was on backorder. Not dealerships fault again Eric was great worked very hard to get me approved and out the d More

by Rebeccaburrow46
Recommend Dealer
Yes
Employees Worked With
Erik
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Mar 01, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback with us, Rebeccaburrow46. We appreciate your understanding regarding the delays caused by backordered parts. We're glad to hear that Eric provided you with great service and worked hard to get you approved and on your way. If you have any further questions or concerns, please don't hesitate to reach out to us.

February 22, 2024

Very friendly, professional and knowledgeable I was treated very good. It was my first visit it will not be my last I was very impressed with the way I was treated. More

by JACKIE.SCHEUERMAN
Recommend Dealer
Yes
Employees Worked With
Idk. They were a 5
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Feb 22, 2024 -

Lithia Hyundai of Odessa responded

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at Lithia Hyundai of Odessa.

February 20, 2024

Was smooth and simple, Johnny was very attentive and made it easy Will definitely recommend More

by kc2021
Recommend Dealer
Yes
Employees Worked With
Johnny Ybarra
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Feb 22, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

February 17, 2024

4th car in line for oil change, 3 hours later we finally were done. Then went home to clean all the oil fingerprints off my white interior. More

by kachown
Recommend Dealer
No
Employees Worked With
Service department
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Feb 19, 2024 -

Lithia Hyundai of Odessa responded

Thank you for bringing this to our attention, Kachown. We apologize for the extended wait time and any inconvenience caused by the oil fingerprints. Your feedback is valuable to us and we will address this issue with our team to ensure a more efficient and cleaner service experience in the future.

February 16, 2024

Great the were very helpful They help get me a great deal on my trade in and we left with a newish car More

by BRANDONNEWPORT
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 19, 2024 -

Lithia Hyundai of Odessa responded

Thank you, Brandon! We're glad to hear that our team was able to assist you with getting a great deal on your trade-in and that you left with a newish car. We appreciate your feedback and hope you're enjoying your new vehicle.

February 13, 2024

Poor customer service and poor outcome POOR POOR POOR POOR Will never recommend this dealership or the vehicle More

by MOB36
Recommend Dealer
No
Employees Worked With
JR manager with cowboy hat and Eric in service
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Feb 13, 2024 -

MOB36 responded

Poor customer service after the sale

February 10, 2024

No comment No thank you I have nothing to say about this trip Nope , I am a good More

by m_perales1105
Recommend Dealer
No
Report | Print
Feb 13, 2024 -

Lithia Hyundai of Odessa responded

Hey m_perales1105, thanks for taking time out of your day to give us feedback on your last visit. We hope we can chat more about what we can do better next time! We always want to improve our customer service, because our customers deserve it. Give us a call at (432) 614-0345 when you can.

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