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Lithia Hyundai of Odessa

Odessa, TX

Overview
Employees
Reviews
Vehicles
4.4
1,616 Reviews
Lithia Hyundai of Odessa is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Hyundai of Odessa, located in Odessa, Texas, joined the Lithia Motors family of dealerships in April 2002 after being acquired from Village Lincoln Mercury, Inc. Lithia Hyundai of Odessa, near the surrounding areas of Odessa, Midland, Goldsmith, Midkiff, Gardendale and Notrees Texas, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Azera, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veracruz, Equus, and the all new Hyundai Genesis.
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5000 John Ben Shepperd Pkwy

Odessa, TX

79762

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Showing 944 service reviews

December 05, 2025

Service maintenance was completed. Everyone was courteous , one employee assisted another so they were able to take care of all of us who came in near the same time. Much appreciated! More

by STACYZUGG
Recommend Dealer
Yes
Employees Worked With
Both ladies that were in service dept that morning
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December 03, 2025

Very good customer service nice waiting room with two tv Wouldn't go anywhere else good service. More

by HOME3
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Gonzales
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December 02, 2025

Brand new vehicle. Been in the shop three times. Not fixed yet. I'm fed up with Hyundai More

by HORQINUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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December 02, 2025

I was there just for oil change she help me get a new car Thank u More

by Choukoury
Recommend Dealer
Yes
Employees Worked With
Myriam
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December 02, 2025

5 hr wait for oil change and didn't get a window sticker with date or mileage to return and the car service interval wasn't reset either More

by MIZZZ.E59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 02, 2025

Good people, great job Good advice for any costumer and fast service for all. (Tanks). More

by JULIO.HERNANDEZVZW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and positive feedback. It’s wonderful to know you had a great experience with our team and found the service prompt and helpful. Your satisfaction means a lot to us.

November 30, 2025

Long, feel there should be transportation provided for the customer to be taken to their home and retrieved after repair of vehicle. If that is totally impossible then some vending machines would help. More

by LINDAHARRIETTPARKES
Recommend Dealer
Yes
Employees Worked With
Service manager and one technician
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Dec 01, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback and suggestions. We understand how important convenience is during vehicle service visits, and appreciate your thoughts on transportation options and amenities. Your input helps us consider ways to enhance the experience for our valued customers.

November 30, 2025

It was great! He explained my situation with my car to me and he will call me when he gets the part for my car. More

by RAMIREZARASELI
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
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Dec 01, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for highlighting the clear communication you received regarding your car. We're glad to know you felt well informed throughout your visit.

November 30, 2025

My current Hyundai Sonata is in a body shop due to 'extended warranty' on paint peel. It should have been paid for in September when the body shop completed their work. It has yet to be paid. I want M More

by MA
Recommend Dealer
No
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Dec 01, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and concerns. It’s understandable to feel frustrated given the timeline and the situation with your Sonata’s paint repair. Experiences like this are certainly not what anyone hopes for, and your feedback is taken seriously. If you have any questions about your repair or need further clarification regarding your warranty, the team here is always available to provide information and support during this process. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

November 28, 2025

Took too long and the customer service was lacking, looked like the guy didn't wanna be there, and they even forgot to reset the oil in the cluster. Poor experience over all. More

by TENROCHA360
Recommend Dealer
No
Employees Worked With
Eric Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Gonzales
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Dec 01, 2025 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

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