Lithia Hyundai of Odessa

Welcoming, helpful with info on warranty, doing hands on with key starter and info on back order of carhatch with key starter and info on back order of carhatch More

Schedule vehicle for a recall and after we dropped the vehicle off, we received a phone call that the recall parts had been sent back with no explanation. Now we have to reschedule the recall again once t vehicle off, we received a phone call that the recall parts had been sent back with no explanation. Now we have to reschedule the recall again once the recall parts are delivered to the dealership. More

Schedule vehicle for a recall and after we dropped the vehicle off, we received a phone call that the recall parts had been sent back with no explanation. Now we have to reschedule the recall again once t vehicle off, we received a phone call that the recall parts had been sent back with no explanation. Now we have to reschedule the recall again once the recall parts are delivered to the dealership. More

They were very quick and helpful. Eric kept me up to date on the repairs for my car. Eric kept me up to date on the repairs for my car. More

Friendly and fast service. Explained everything that was done to my car in terms I could actually understand. Explained everything that was done to my car in terms I could actually understand. More

Helpful, respectful and supportive to my needs! Great people to work with! They care about making sure your taken care of in a speedy but careful manner! I highly recommend them! Great people to work with! They care about making sure your taken care of in a speedy but careful manner! I highly recommend them! More

Very busy and I was there like 5:30 hrs for a Service Hopefully next time will be better Hopefully next time will be better More

Two weeks prior to going to dealership I had made an 8 Two weeks prior to going to dealership I had made an 8:15 AM appointment to get oil and filter changed. At 10:41 AM I asked why my Santa Cruz had not Two weeks prior to going to dealership I had made an 8:15 AM appointment to get oil and filter changed. At 10:41 AM I asked why my Santa Cruz had not moved in the last hour and why my appointment was not honored and was told 'We are transitioning to appointments. So I told her this not good service at all and said I will ge a ride, you have my number give me a call when you get finished. It was 11:40 AM when I got the text. Upon arrival I was given a bill and looked at her and asked why they computer did not show me as LIFE TIME oil change? She had no response, but did get it corrected. So this is why they got a 2, should have been a 1. More

Eric was very polite and kind. Each person I have had contact with has been polite, kind and seemed sympathetic towards my situation. I wish they would give more accurate wait times Each person I have had contact with has been polite, kind and seemed sympathetic towards my situation. I wish they would give more accurate wait times for every service. If they can't be accurate, which I understand is difficult, then they should ALWAYS over estimate the waiting time. Please don't waste a customers entire day because they say they will be finished in just a little while and then it turns out to be 5-6 hours. This has happened more than once to me. Over all the entire service process needs something. Im not sure what, but coordination between each other and effective communication with customers would be a good place to start. More