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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.3
899 Reviews
Call Service Center (432) 614-0345

899 Reviews of Lithia Hyundai of Odessa - Service Center

Sort by
August 30, 2025

They are always very nice and professional. It does seem that the service area is short staffed but efficient. More

by DMARTINEZ1953
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Gonzales
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August 23, 2025

Lies ,nothing but excuses and poor communication once I called and demanded to speak to management something was finally done More

by DANELLC8
Recommend Dealer
No
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Aug 25, 2025 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

August 23, 2025

Needed to have my maps updated, and they kept saying they could not update it, which is completely ridiculous! Don’t think I will be getting another Hyundai again! More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Lithia Hyundai of Odessa responded

We're sorry to hear that you didn't have a great experience. Please call us at (432) 614-0345 to let us know more.

Aug 26, 2025 -

Tracy responded

There is no sense in calling. All you keep saying is that you are unable to do it. No sense in calling and being told that again. You have my phone number if you want to call and tell me that you can update my maps.

August 14, 2025

We were traveling from Phoenix to Atlanta and ran into some battery trouble in Pecos and thankfully made it to Odessa and the Hyundai dealership. The lady in service was super helpful and kept us current More

by bsousley62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lady in service Dept
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Aug 15, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and for choosing to stop by during your travels. It's wonderful to hear that our service team was able to assist you efficiently and keep you updated throughout your visit. We appreciate your feedback regarding the cost and are glad our team could help you get back on the road safely. Your kind words mean a lot, and we're grateful for the opportunity to have helped during your journey. Safe travels to Georgia!

August 05, 2025

They were very professional, quick and explained everything in detail. It was also very clean. More

by ARMAND.POINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for highlighting our team's professionalism and attention to detail. It's great to know you appreciated the cleanliness of our facility and the clear communication throughout your visit. Your feedback means a lot to us.

August 05, 2025

I made an appointment online after waiting for over an hour. Therapy said we do first come. Then why di your website allow us to make an appointment More

by amandaparkergreer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The only one I talked ro was Kristen
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Aug 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback and bringing this to our attention. We understand how frustrating it can be to experience a wait after scheduling an appointment online, and we apologize for any confusion regarding our appointment and service process. Your experience is important to us, and we appreciate you letting us know about this issue.

August 05, 2025

Great service highly recommend Eric was wonderful he took care of all my suv services I Greatly appreciated ❤️ More

by JOSIEBURROLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERIC,BRYAN
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Aug 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your kind words and for highlighting Eric’s efforts. It’s wonderful to hear that you had a positive experience and felt well taken care of during your SUV service. Your recommendation means a lot to the team at Lithia Hyundai of Odessa.

July 31, 2025

Servicing is very good and fast. They all are very polite and smiling faces, thank you so much for your service. More

by TIALTAUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and kind words about the team. It's wonderful to know that you found the service to be efficient and that the staff made you feel welcome. Your feedback is truly appreciated.

July 27, 2025

Did a walk in oil change and seen right away! Everyone was very nice and professional! Loving my 2025 Hyundai Santa Fe Calligraphy hybrid! More

by AMYTIJERINA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and for your kind words about the team. It’s wonderful to hear that you enjoyed prompt service and are loving your 2025 Hyundai Santa Fe Calligraphy Hybrid! Your feedback is truly appreciated.

July 25, 2025

It was a great experience during my visit. They did the oil change and filters in a very timely manner. They also informed me of a recall and took care of that at the same time. More

by BRIANSMITH105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristopher Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for taking the time to leave this review. It's wonderful to hear that the service was efficient and that you were kept informed throughout your visit. Your feedback is greatly appreciated.

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