Lithia Hyundai of Odessa

True meaning of great customer service! They go beyond for their customers and they will always be my go to for my future purchases. Thank you for your excellent service! for their customers and they will always be my go to for my future purchases. Thank you for your excellent service! More

Excellent service and done in a timely manner considering the extensive work. My vehicle is running perfectly. The wife child not be happier. Thank you the extensive work. My vehicle is running perfectly. The wife child not be happier. Thank you More

Very respectful & courteous individuals. I would highly recommend this Dealership to anyone interested in a new vehicle. Big Thank You to Sales Professional Jason Grady. recommend this Dealership to anyone interested in a new vehicle. Big Thank You to Sales Professional Jason Grady. More

Things were fine until we had the car for 2 weeks and then find out financing fell through because the bank they were using had just financed another vehicle for me. After having the car for 3 weeks it w then find out financing fell through because the bank they were using had just financed another vehicle for me. After having the car for 3 weeks it was financed with a different company. The salesman was very professional and kept me up to date about what was going every time I reached out to him. When we went resign paperwork and the finance manager would not even take the time to come out of his office to speak with us. He had the salesperson take us into a different office and sign. I felt that was very unprofessional of the finance manager. More

I have not had a good experience with this dealership. Besides the fact that I have to produce proof of my extended warranty each time I bring my car in for an oil change but my husband doesn't, they left Besides the fact that I have to produce proof of my extended warranty each time I bring my car in for an oil change but my husband doesn't, they left the glove box disconnected when they checked the cabin filter last time I took my car in so that everything fell out when I opened it. The thing that has made me really upset is that they have denied me warranty coverage on a seatbelt that is coming apart. Eric told me that it could possibly be from having a car seat in the back of my car, as if Hyundais or any modern cars are not designed to handle carseats. Regardless, I have not had a carseat in the back of my car, I have a seatbelt that is inexplicably shredding in a 2 year old vehicle, and I get to pay to have it replaced. More

Ciomara was amazing to work with, she made sure everything I needed and wanted was achieved, and all in all made for a great buying experience! everything I needed and wanted was achieved, and all in all made for a great buying experience! More

If I could give Lithia Hyundai a negative rating I would. Your customer service SUCKS! Your serviceman never returns your call. I called your operator and she hand delivered a note to the service manager (se Your customer service SUCKS! Your serviceman never returns your call. I called your operator and she hand delivered a note to the service manager (several times) and he may or may not called me back. As of today it's been 3 months and they still haven't replaced my (warranty approved) engine. Lithia stated when I dropped off the vehicle was that they did not have a loaner vehicle to give me. Your customer care (when I managed to get with them after a 1 hr wait) said that I could rent a vehicle and they would reimburse me. I sure hope so if not I am out $1000.00! As soon after I get my 2017 Tucson back I am going to sell this vehicle and also my 2019 Santa fe and buy something thing else as I never want to deal with Hyundai ever again. I WILL NEVER BY A HYUNDAI AGAIN! I need this problem resolved now, we need our vehicle back! More

The guys in the service dept stayed consistent with letting me know the status of the repairs. Never had to call to check the progress and it was done in a timely manner. letting me know the status of the repairs. Never had to call to check the progress and it was done in a timely manner. More

It was a very pleasant experience. The service was very quick. I enjoyed the lobby area where you could sit and drink coffee. I will definitely use them again. quick. I enjoyed the lobby area where you could sit and drink coffee. I will definitely use them again. More