Lithia Hyundai of Odessa

Its really sad that an important department as SERVICES dont give you a good services at all, on June 7 i drove to this dealer because its the only one around this area to try to fix a tire that every morn dont give you a good services at all, on June 7 i drove to this dealer because its the only one around this area to try to fix a tire that every morning i found flat, and because i have a warranty of tire and wheels this is the reason why i go over there, so after 2 and a half hours waiting for my turn a lady in services walk to me and let me know that she really sorry but the machine to take out the tire of the wheel is damage and they will fix it in the next day and if they will need to take out the tire of the wheel and the machine is damage they cant fix the issue with the tire, they didnt look the tire or nothing, i only ask them to put air in the tire and that it, today June 9 i drove back to that dealer to try to fix or reemplace my tire again, after an hour waiting the same lady walk to me and let me know that they CANT fix the tire because the do a visual inspection of the tire and they didnt found a nail or something in the tire, THEY NEVER TOKE OUT THE TIRE OF THE CAR, so i call the company of the insurance because they told me that the insurance dont want to fix the tire, and when i talk with an agent he said to me ( sorry sr but i dont have any phone call from any dealer in your account ) so the bald guy of services never call them, he said he didnt see any nail on the tire so he wont fix the tire, it was my imagination that the tire every morning was flat, inclusive he said in my face that it was the second time they inspect the tire when is a lie, because the first time they never look the tire at all, so when i spoke again with the agent of the insurance i let him know that i will go to fix my tire in any place and if ai have to make a payment they will have to give me back that money and is when he send me to DISCOUNT TIRE. What happened? they found a hole in the tire and they fix it without have to call to the insurance or charge anything to me to pay them, soI JUST WANT TO BE CLEAR THAT THE SERVICES IN THAT DEALER ITS A CRAP, THEY MAKE LOOK LIKE A LIAR BECAUSE THE BALD GUY DIDNT WANT TO TAKE HIS TIME TO TAKE OUT THE TIRE OF THE CAR AND MAKE A GOOD INSPECTION OF THE TIRE, this is not the first time that i have an issue with this dealer in this department ( SERVICES ) ( THE BALD GUY ), its the worst, i worked for 8 yeras in costumer services and service of this guy its the worst, i spend gas driving to there 2 different day and i loose 2 days of work because this guy didnt take his time to do better inspection of the tire, SO LET HIM KNOW THAT THANKS FOR NOTHING FOR MAKE LOOSE MONEY AND MORE IMPORTANT TIME, i hope i dont have to go again to this dealer, inclusive and thinking to change my car to dont have any more bussines to do with this dealer, ( LITHIA HYUNDAI OF ODESSA ) ITS THE NAME OF THE DEALER ON 5000 JOHN BEN SHEPPERD PKWY, ODESSA, TX 79762 PD: i attach the receipt of discount tire, THEY FIX THE TIRE FOR FREE More

The sales staff and the two managers made me feel very welcome. Purchasing a new vehicle was a smooth process. welcome. Purchasing a new vehicle was a smooth process. More

Got my car with in 2 hrs as stated Will return with my other car soon other car soon More

Horrible service. Was there 4 hours for an oil change. Was not advised when it was done Was there 4 hours for an oil change. Was not advised when it was done More

I do not like writing comments for any survey, extra words to make 15 quota. words to make 15 quota. More

Professional service and didn’t have to wait too long! Everyone was courteous and the lobby seemed very clean. Everyone was courteous and the lobby seemed very clean. More

Great location for all your service needs. I have been taking my vehicle here to get serviced for the last 4 times. And I have never regretted going here. Good people and great service. I have been taking my vehicle here to get serviced for the last 4 times. And I have never regretted going here. Good people and great service. More

I took my car to have a warranty done on my motor and was not satisfied not satisfied More

Very quick and efficient . Let me know as soon a my vehicle was done. Staff very friendly Let me know as soon a my vehicle was done. Staff very friendly More

Friendly atmosphere! The times I have gone to have oil changed in my car, it has been in a timely manner with no issues! I would definitely recommend their service.. The times I have gone to have oil changed in my car, it has been in a timely manner with no issues! I would definitely recommend their service.. More