Lithia Hyundai of Odessa

Had a very helpful salesman. The processing of actually buying the car was a bit bumpy. We waited for a long time to be seen by the finance office because there was a miscommunic The processing of actually buying the car was a bit bumpy. We waited for a long time to be seen by the finance office because there was a miscommunication. Then when we finally finished our car wasn’t pulled around and ready. We have to go back to get it detailed, get gas put in the tank, and get the extra key. More

Very unhappy. Bought a lemon that ran for exactly3 weeks, lithia did not honor the powertrain warranty I purchased, then my only option was to keep the lemon o Bought a lemon that ran for exactly3 weeks, lithia did not honor the powertrain warranty I purchased, then my only option was to keep the lemon or buy a brand new car and let the lemon get repo-ed. More

They do not have good customer service, they do not speak to let me know that the part of the car that I was waiting for has arrived and I had to go to the office several times to ask and they did not leave to let me know that the part of the car that I was waiting for has arrived and I had to go to the office several times to ask and they did not leave it well.They make you waste a lot of time. More

I had very good service when I went in today . was out in 1 hr was out in 1 hr More

The sales people are very friendly and knowledgeable. They listen To their customers about what they are looking for and what they need in a car. The sales people understand how to operate the car and k They listen To their customers about what they are looking for and what they need in a car. The sales people understand how to operate the car and know how to show the customer how to work each little button and feature. More

Luis was very helpful and made the process of buying a vehicle fast and easy! vehicle fast and easy! More

Sat in the car waiting for over 15 minutes for someone to come see what I was there for. No communication on my vehicle. It was pulled into the bay, never lifted in the air for my oil change then pulled out come see what I was there for. No communication on my vehicle. It was pulled into the bay, never lifted in the air for my oil change then pulled out to where I couldn’t see it. I was there over 2 hours. Air filter showed to be replaced on the paper work I was given but when pulling it out, it wasn’t done. I’ve had a part missing on my vehicle since 3 weeks off the lot and they still cannot fix it. Multiple trips to the dealership. Requested to schedule in a date and time for it to be fixed seeing the parts been there and no one notified me. The appointment wasn’t scheduled. I absolutely dread having to go over there for anything service wise! More

The service tech responsible for notifying me about vehicle being ready never called me to pick up so I went to pick up truck 15 minutes before closing time , nobody was in building found keys laying vehicle being ready never called me to pick up so I went to pick up truck 15 minutes before closing time , nobody was in building found keys laying on counter & got them & left. I would have appreciated a courtesy call to let me know vehicles was ready instead of making me wait till almost 7 pm. . More

Very good at handling a problem with the car I bought. The salesman Jason Ramon was fantastic The salesman Jason Ramon was fantastic More

Everyone was nice and helpful and my car was serviced quickly. I would recommend this dealership. quickly. I would recommend this dealership. More